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DFW Airport Facilitation Update

DFW Airport Facilitation Update. August 1, 2013. Recent (7/22) Customs And Border Protection Passenger Experience. 93 International f lights 10,518 p assengers 39% or 4,111 passengers waited over 60 minutes 34 flights either early or late by 15 minutes

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DFW Airport Facilitation Update

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  1. DFW Airport Facilitation Update August 1, 2013

  2. Recent (7/22) Customs And Border Protection Passenger Experience • 93 International flights • 10,518 passengers • 39% or 4,111 passengers waited over 60 minutes • 34 flights either early or late by 15 minutes • Terminal D – 60 Immigration Lanes (not a facility issue) • CBP Staffing Avg. 23 of 60 • CBP Staffing Low point 10 of 60 • DFW/AA has 19-21 Staff Assisting • Passenger lines extended to arriving gates • Water deployed to passengers waiting in line • Peak wait times exceeded 3.5 hours

  3. How DFW is Trending

  4. How DFW is Trending

  5. How DFW Compares to Other U.S. Airports

  6. DFW Responses – 2008-Present • Terminal Facility/Process Optimization • Customer Care and Response • Global Entry • Kiosks • Enrollment • Marketing/Public Relations • $100 for 5 Years • TSA Pre-Check Included • Automated Passport Control • 30 Kiosks • November 2013 Deployment

  7. DFW Responses – 2008-Present • CBP and TSA Undergoing Evolution of their Business Models • Changing Nature of Security Threat • Evolving Airline/Airport Business Models • Political Pressure • Advanced Technology • Core shift from Labor-Intensive Process to Automated, Global, Seamless System • Frequent Customers – Global Entry • All Customers – APC and Pre-Check • Staying ahead of change during business model transition • Mitigate Customer Impacts • Universal Passenger Processing Standard (30 minutes) • Legislative Policy Advocacy

  8. DFW Responses – 2008-2013 • Aviation and Security Policy Development in D.C. • FY 11 – Partial FAA Shutdown, 4,000 Furloughed • FY 12 – FAA Reauthorization (After 23 Attempts) • FY 13 – Sequestration Disruptions – AIP Raid • FY 14 – Sequestration – Part 2 • Unresolved Issue – Who Pays? • Federal, State/Local, Airports, Airlines, Passengers • Biometrics, Exit Lane Staffing, CBP Reimbursement Agreements, Explosive Detection Systems • Systemic Approach – Innovative New Policy Advocacy Models and Messaging • VISA Reform, Trusted Traveler Reciprocity • Alliance with Travel Industry • Focus on Economic Impact and Customer/Constituent Experience

  9. Media on DFW Customs Wait-Times

  10. Social Media

  11. International Reciprocal Agreements Aligned with U.S. Global Entry • Canada – NEXUS • Mexico – SENTRI • Netherlands – FLUX • South Korea – SES (SMART ENTRY SERVICE) Limited Pilot Programs • United Kingdom • Germany • Qatar Under Development • Panama • Israel • New Zealand • Australia

  12. Questions and Comments

  13. DFW Airport Facilitation Update August 1, 2013

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