A Lack of Trained Laotian Hospitality Professionals: Business Plan for a Hospitality School in Pakse, Laos: A Possible Solution.Kevin Allen and Dr. Stephen LynchSchool of Hospitality and Tourism ManagementUniversity of Guelph
Overview • Lao P.D.R. • Ministry of Education • Lao National Tourism Administration (LNTA) • LNTA Hospitality Training Center • Industry Needs and Challenges • Champasak School of Hotel and Restaurant Management
Needs • Need for practical skills training in traditional areas. • Development of a workforce cannot be achieved through the offering of academic programmes alone • Technical skills-training at both basic and advance levels for all teachers is required • To improve existing courses, increase capacity and to develop a system of standards in the area of training for tourism. Lao National Tourism Administration, 2009
Challenges • Shortages of qualified teachers and instructors. • Outdated “theory based” programmesand teaching methods. • Lack of practical training facilities, equipment, and resources. • Quality and scope of the training delivery does not meet industry requirements (Lao National Tourism Administration, 2009)
Challenges • Capacity to deliver training does not yet meet international norms. • Availability and access to training options is very limited. • Training programmes offered are mismatched to the needs of the industry with emphasis on “hotel management” subject rather than much needed vocational skills Lao National Tourism Administration, 2009
Challenges Cultural Divide • Joint-venture ownership between Lao/Thai, Lao/Vietnamese, or between Lao/Chinese. • Visitors from Thailand and Vietnam expect a higher standard of service • Thai hospitality professionals in key administration positions.
How to Meet the Need • Skill-based programs that will re-enforce a service mindset are critical and very achievable. • Job progression in the hospitality industry is “through the ranks” from entry level to management positions. • Little opportunity to rise and assume key management positions. • International Standards
How to Meet the Need • Initiatives must be rooted in the education standards of Laos and international education standards of the hospitality industry. • Clear operating standards need to be developed within the Champasak Hotel and Restaurant Association. • Providing education matched to the operating standards ensures clear expectations of job performance. • Standards must include both skill and leadership development. • The education and training must have in-class and experiential components to re-enforce these standards.
The School • Problem- based Learning • Generic Skill Development • Competency Development
The School • Potential Students • Competition • Operations • Tuition • Potential Locations