MES913: Managing and Securing Frontline Devices: XcelleNet Product Overview

1. MES913: Managing and Securing Frontline Devices: XcelleNet Product Overview Shari Freeman Manager, Software Engineering - Product Management, XcelleNet Productsshari.freeman@xcellenet.com August 15-19, 2004

2. The Enterprise. Unwired.

3. The Enterprise. Unwired. Industry and Cross Platform Solutions Manage Information Unwire Information Unwire People • Adaptive Server Enterprise • Sybase IQ • Dynamic Archive • Dynamic ODS • Real Time Data Services • Replication Server • OpenSwitch • Mirror Activator • PowerDesigner • Connectivity Options • EAServer • PowerBuilder Family • Unwired Accelerator • Unwired Orchestrator • Unwired Toolkit • SQL Anywhere Studio • Mobile Email & Applications • Enterprise Portal • XcelleNet Frontline Solutions • PocketBuilder • AvantGo Sybase Workspace

4. Who is (was) XcelleNet? • Market leader in Mobile & Remote Management (MRM) with 16+ years experience • Leading technology – RemoteWare and Afaria • Over 2,200 global customers (1,100 currently paying maintenance), including leaders in Retail, Pharmaceuticals, Financial Services, Insurance, Manufacturing and many other sectors • Managing over 1,000,000 devices and users across a wide range of front line business environments • Partnerships with global technology leaders, including Microsoft, HP, EDS, LANDesk, Symbian, Palm, and more • Global – HQ in Atlanta, GA (160+ employees)

5. Recognized Market Leader Market Leadership • Recognized by IDC and Gartner • 16+ years experience of providing management solutions for our customer’s front lines • Successful production implementations in every vertical market • Selected as management solution by tier 1 technology vendors

6. XcelleNet Customers Agriculture Healthcare Retail Consumer Goods Mfg – Industrial Restaurant Distribution Mfg – Technology Services Financial Services Pharmaceutical Telecom Telekom, S.A. Gov’t / Public Safety Publishing / Printing Utilities

7. Management at the Front Lines • Conventional Systems Management: • Focuses on the device and its configuration • Concentrates on software distribution and asset management • Counts on a well-controlled environment • Targets HQ desktops and docked laptops • Assumes the availability of continuous, high bandwidth • At the Front Lines: • User activities take precedence • Devices are easily damaged, lost, or stolen • Platform selection is based on needs of the business – not ease of support • Users are connected at lower speeds over 3rd party networks or are disconnected altogether

8. XcelleNet Expands Systems Management • New category: Frontline Management • Manages all aspects of frontline technology: devices, applications, and data • Covers full range of frontline devices: desktops, servers, laptops, tablets, handhelds, and (soon) smartphones and remote sensors • Built from the ground up for the connectivity challenges at the front lines: disparate networks of varying bandwidth

9. Frontline Security • Secure the data and remove the security burden from the user • Four Key Areas 2. Data transmitted over the network 4. Protection of data on devices lost or stolen 1. Protection of data in central systems 3. Access to data stored on the device or on storage cards

10. Process Automation • XcelleNet’s Session Manager provides a point-and-click scripting capability to • Automate key business and technology processes • Simplify the users involvement in communicating activities with headquarters • Dynamically react to changing conditions • Log, audit and drive process execution Drive the right actions for the user by automating key processes

11. Data and Content Management • Helping the User Succeed by • delivering the data they need • to the right place • at the right time • without them having to ask • Automate the processes for • delivering and collecting file based data • providing database synchronisation for handheld applications • ‘publish and subscribe’ for content and documents

12. Connection Management Support the Users Wherever They are Working Through the Day • Maximize customer facing time by minimizing connection time • Make the most of bandwidth to save time and money across multiple networks • Simplify connections for users • Record connection details to understand usage and monitor quality of service provided

13. Systems Management Extensions Extend Standard Systems Management to Meet the Particular Needs of Users at the Frontlines: • Automatic self-healing of software applications • Central maintenance of device configurations and policies • Simplified device provisioning and data restore after failure

14. Systems Management • Software Distribution and Patch Management Automated Systems Management Capabilities for Frontline Projects: • Inventory and Asset Management • Software License Management and Usage Tracking • Device Configuration

15. Support All Enterprise Frontline Devices Support for All Major Enterprise Frontline Platforms: • Windows32 including Win98, NT, 2000, XP and 2003 • Windows Mobile including Pocket PC and Smartphone • Palm • Symbian • RIM Blackberry • Java

16. Comprehensive Connection Options Wireless Direct Wireline Secure Network Connection Cradle Connection

17. XcelleNet Afaria Architecture Connectivity TCP/IP WLAN HTTP WWAN SSL VPN LAN Dial-up Afaria Clients Afaria Server TCP/IP Internet, wireless, dial-up Afaria Server Windows 2000 & 2003 Server Unlimited Clients Highly Scalable LDAP & NT Authentication SQL or Oracle Database Server Farm Distributed Servers Afaria Clients Windows Computers Windows CE / Pocket PC Palm Blackberry Symbian Unix

18. Offline Processing Opportunistic connections Intelligent file updates Byte-level Differencing Compression Checkpoint restart Segmented File Delivery Dynamic Bandwidth Throttling Wireless redirectors Flexible packet/window size Optimized Communications

19. Success Story – OSU Medical Center • Challenge: • Give medical residents more time for patient care • How do we update software without touching devices or reducing doctors’ productivity? • How do we ensure different users get different updates? • How do we keep track of devices? • Solution: • Deploys and updates software based on user profile • Tracks devices, software and key info like memory • Benefits: • Improve resident efficiency by giving them fast and easy access to • - drug interaction info • - medical calculators • - patient medical records • - documents

20. Success Story – Novartis Pharmaceuticals • Challenge: • Minimize reps’ involvement in ongoing maintenance of their laptops • Keep reps productive and efficient, even during Siebel CRM roll-out • Manage systems in the field and gain view into state of these systems • Solution: • Provides a single, central point-of-management for all mobile systems • Provides mobile users the same (or better) support being provided to HQ users • Provides more time for salespeople to spend with their customers • Ends the recall of devices to install new software • Reduces overall system training costs • Benefits: • Gives sales reps ability to press one button to resolve laptop problems and stay productive • Early results • - Eliminated non hardware-related system recalls • - 2 major upgrades performed remotely (previously complete system recall)

21. Success Story – Thrivent Financial for Lutherans • Challenge: • Stay in compliance with federal and state insurance regulations • Stay closer to customers • Update data delivery system and leverage existing VPN • Manage reps’ laptops • Solution:When reps connect via VPN, XcelleNet automatically: • Delivers policy values, rates, updated electronic insurance forms, customer data, and policy service alerts • Retrieves completed electronic insurance applications, supply orders and updated customer info • Distributes software • Benefits: • IT has control of reps’ laptops: rates, policy applications and software updated simultaneously and updates are transparent to reps • Reps can provide better service to customers: 10,000 to 20,000 alerts are sent each day to 1,850 reps, letting them know which policies require service

22. XcelleNet Afaria • Questions?

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