961712 郭家銘

1. 群體支援系統Group Support Systems • 961712 郭家銘

2. What are the IS/IT available in the market? Group Support System Group support system is a combination of network technology, computer, and decision support tools, interactive system, which aims to provide support in meeting the work flow and support functions, directly affect the future or change the group decision-making behavior in order to improve the performance of group decision-making.

3. What the IS/IT can do for a business? • Assign the tasks • Gather and exchange the information. • Estimate the projects. • Resolve conflicts and comments. • Collaborate with team members from anywhere. • Share calendar and contact information instantly. • Schedule reminders for the whole team. • Gather constant feedback with real-time online conferences. • Stay connected to the latest Internet business services.

4. What are the advantages and disadvantages of each IS/IT? Advantages: • Support participants to generate ideas. • Allows larger groups to use more complete. information and knowledge to participate in the meeting. • Provides fast and easy external access to information. • produce instant and anonymous voting results. • Anonymous voting helps activists led the meeting.

5. What are the advantages and disadvantages of each IS/IT? disadvantages: • The decision-making process will take more time. • Lost the original direction. • Disagreement. • Adverse effects. • Responsibility fuzzy.

6. Fashion Design Industry Use GSS let the members of different locations, in their screen to see the same clothing design drawing.

7. Cross-ocean Shipping Industry • Uses the GSS to send the message around the world just a few minutes, after the employees receive daily e-mail messages, they can respond immediately-makers can gather from various departments, make decisions quickly . Policy-makers can also collect suggestions from various departments, make decisions quickly.

8. Electronics Industry • Use GSS support for mobile communications.

9. Alliance Services • Use GSS , each user can ask questions in the communication platform to express opinions, give advice and so on.

10. All Business Long-distance conference Use GSS electronic communication to two or more people in different locations can simultaneously.

11. Executive Information System 961709李景羽

12. Executive Information System • Definition of EIS: • EIS is a data-oriented computer system, and it uses context, diagram and image to provide executive the report and the data. • 961709李景羽

13. What the IS/IT can do for a business? Display data by way of figure. Analysis data which executive need. Provide OLAP (OnLine Analytical Processing) analysis. Improve the quality of decision. Combine inside and external information.

14. Advantage of EIS The user-friendly interface. Used directly by executives without intermediaries. Let the executives to gain information more easily. It can reduce time for user. Provide business the competition advantage. Improve the user's working efficiency.

15. Disadvantage of EIS Development cost and Safeguard cost are expensive.

16. Bank • Executives can uses this system to combine the inside decision, management, operation and online analysis.

17. All of business • EIS can provide some indicator to the executive. • Ex: (1) Human resources statistics indicator. (2) Human resources of obtain and maintenance indicator. (3) Personnel developing indicator. (4) personnel expense indicator.

18. Financial • Executives can uses this system to gain the financial information. Ex: Operation analysis, budget enforcement, financial revenue, etc.

19. Jewel industry • Jewelry ERP System can combine all jewel business operation, including jewel design, offers, sale, materials distributing, purchase, product management, cost controlling and logistics management, etc.

20. Logistics industry • Executives can uses this system to gain the inventory information analysis (stock, turnover, make an inventory).

21. Strategic Information System 961736 吳思賢

22. What are the IS/IT available in the market? Strategic Information System: A Strategic Information System (SIS) is a system to manage information and assist in strategic decision making. (ex:KMS,CRM…etc)

23. What the IS/IT can do for a business? Create applications that provide strategic advantages to companies Network with business partners Support structural change

24. Advantages of SIS Provide competitive advantages Comprehensive, innovative and expensive system is difficult to duplicate Enhance the competitive threshold

25. Disadvantages of SIS • Large investment over time • Need to patent innovative systems

26. American Airlines Use computerized reservation system (SABRE) that can process booking seat service from many cities instantly.

27. Otis Elevator OTISLINE system includes Centralized call center, self diagnosing elevators’malfunctions and maintenance analysis.

28. American Hospital Supply An innovative system called Analytic Systems Automated Purchasing (ASAP) that enables hospital to orders goods electronically.

29. Florida Power & Light • Use a Generation Equipment Management System (GEMS) to use equipment effectively. • Trouble Call Management System can deal with the most important problems quickly.

30. E.Trade The first financial service company on the internet. Support other services like stock, trading investing and banking.

31. What are the IS/IT available in the market? 951721 曾耀緯 Decision Support Systems

32. Definition of DSS A system under the control of one or more decision makers that assists in the activity of decision making by providing an organized set of tools intended to impart structure portions of the decision-making situation and to improve the ultimate effectiveness of the decision outcome.

33. What the IS/IT can do for a business? Employ in semistructured or unstructured decision contexts Intend to support decision makers rather than replace them Focus on effectiveness of the process rather than efficiency Support all phases of the decision-making process

34. Advantages of DSS Extend the decision maker’s ability to process information and knowledge Improve the reliability of a decision process or outcome Shorten the time associated with making a decision Reveal new approaches to thinking about a problem space or decision maker

35. Disadvantages of DSS DSSs cannot yet be designed to contain distinctly human decision-making talents such as creativity,imagination,or intuition The power of a DSS is limited by the computer system upon which it is running,its design,and the knowledge it possesses at the time of its use DSSs are normally designed to be narrow in scope of application,thus inhibiting their generalizability to multiple decision-making contexts

36. Shun Fat DSS through every 10 minutes to order and sales data back to headquarters database system, then the information is displayed by Server on the Web. Managers operating through the Web can be up to date dynamic, fast replenishment or promotion decisions, while the average sales days of goods controlled in 24 days

37. Chinese automobile Built-date electronic maps, numerical data traffic network applications, smart analysis of the best path, automatic set up delivery routes and vehicle scheduling, accurate departure time and arrival time prediction, rapid access to program results. Improve transport efficiency and reduce fuel consumption, reduce CO2 emissions, to help Chinese automobile in times of high oil prices create a winning strategy.

38. Chunghwa Telecom Using DSS, a lot of savings in electricity research program developed by the artificial time, and speed up data processing speed DSS’s browser can read the analysis report, the operation can also be a general Windows way easily to the statements of operations.

39. EVAAIR DSS help scheduled flights and charter flights for cargo loading operations planning, container loading to achieve maximum efficiency. To scheduled flights, the frequency of planning time each printed with statements about 5 minutes to complete, compared to manual planning prior to each frequency of about 3 hours working time, significantly reduce the manpower hours

40. China Merchants Bank Through DSS, China Merchants Bank successfully removed after different data, conversion, summary, go to a unified database, and show a high degree of flexibility and efficiency. Significant cost savings for users ─ if about five years time, and it can be saved for each additional 100GB data about 415 thousand U.S. dollars (including disk acquisition, maintenance and operation).

41. The CRM is a system that can manage the relationship between customer and business. Customer Relationship Management 961708

42. What the CRM can do for a business? • Analyze customer information. • Find the possible demands of customer. • Make the right decisions.

43. Advantages of CRM • Increase the income of business. • Reduce the cost of customer service. • Communicate effectively with the customer. • Speed up the reaction of Company.

44. Disadvantages of CRM • The cost of implementation period is very high. • The achievement is not obvious initially.

45. Wal-Mart • Increase the sales volume through analyze consumer behavior.

46. Citibank • Deposit and get customer information immediately. • Classify customer and give different service.

47. Sinyi • Avoid losing the customer because of the salesperson resignation. • The information shares publicly.

48. Far Eastone Telecommunications • Classify customer and give different service. • Before-sales service. • After-sales service.

49. Hospital • Improve the telephone registration service quality. • Manage medical record. • Provide " Health management planning ".

50. Transaction Processing System 951730 黃俊銘