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State of Connecticut Core-CT Project TT 100: Train-the-Trainer Self Service Time and Labor with Instructor Notes

State of Connecticut Core-CT Project TT 100: Train-the-Trainer Self Service Time and Labor with Instructor Notes. Updated 07/01/2003. Getting Started. Flashcard Activity 1. Unscramble your word or phrase. 2. Post your unscrambled word/phrase on the wall when you are done.

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State of Connecticut Core-CT Project TT 100: Train-the-Trainer Self Service Time and Labor with Instructor Notes

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  1. State of ConnecticutCore-CT ProjectTT 100: Train-the-Trainer Self Service Time and Labor with Instructor Notes Updated 07/01/2003

  2. Getting Started • Flashcard Activity 1. Unscramble your word or phrase. 2. Post your unscrambled word/phrase on the wall when you are done.

  3. TT 100: Self-Service Time and Labor Train the Trainer

  4. Getting Started Ground Rules • Start on time; be back from breaks on time; end on time. • The only stupid question is the one left unasked. • Listen and follow along; avoid jumping ahead. • Help your instructor cover everything by keeping discussions on track. • “Cheating” – otherwise known as helping each other – is encouraged! • Tent cards on table when working; on computer whendone. • Turn your cell phone off or on vibrate.

  5. Getting Started Your Core-CT Contact Persons • Key Core-CT Contacts • Alice Clive • Barbara Kleefeld • Paul Eskew • Libby Bacon • Claudia Rodriguez • Cathy Bysiewicz-Cluen

  6. TT 100: Train the Trainer: Self Service Time and Labor Coming Up Next:Change Management! “Change is inevitable - except from a vending machine.” Robert C. Gallagher

  7. Change Management

  8. Change Management Trainer’s Role as Champion • Be the optimist: acknowledge the negatives but keep things on a positive note • Remind users of the balance between loss and gain • When opportunities present themselves, point out what is to be gained by end-users • Model open-mindedness • Always discuss – never dispute

  9. Change Management The Process of Change

  10. Change Management The Process of Change • The amount of time spent in each stage is unique for each person. • Stages are not necessarily experienced consecutively. • It is common to bounce around between the four stages. • Sources: • The Resilience Factor: Ken Steller, Program Director for Organizational Development, Connecticut Department of Social Services • Managing at the Speed of Change, by Daryl Connor • Dennis Jaffe and Cynthia Scott, Changeworks Group: www.cworksinc.com • Dr.’s Suzanne Kobasa and Salvador Maddi, University of Chicago

  11. Change Management 4 Key Strategies for Being More Resilient • Challenge • Control • Connection • Commitment

  12. Change Management Managing Change

  13. Change Management Quotations about Change • The trouble with the future is • it ain’t what it used to be. • Yogi Berra

  14. Change Management Quotations about Change • We’re all in favor of progress • as long as nothing changes.

  15. Change Management Quotations about Change • Change is good - - • you go first!

  16. Change Management Quotations about Change • Change is inevitable - • growth is optional. Brian McDermott, Growth Works Inc., Minneapolis, MN

  17. Change Management Quotations about Change • Learning is not compulsory; • but neither is survival. W. Edwards Deming

  18. Change Management Quotations about Change • A window of opportunity • won’t open itself. Dave Weinbaum

  19. Change Management Quotations about Change • Learning is change and to change, there must be a reason. Donald Clark

  20. Change Management Quotations about Change • Nothing endures but change. Heraclites 540 BC – 480 BCFrom Diogenes Laertius, Lives of Eminent Philosophers

  21. Change Management Quotations about Change • On rapid change: • Successful adaptation to • the environment requires that • an organism be capable of learning. Richard Restak, MD, The Brain

  22. Change Management Quotations about Change • No one can persuade another to change. Each of us guards a gate of change that can only be opened from the inside. Marilyn Ferguson

  23. Change Management Quotations about Change • The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails. William Arthur Ward

  24. Change Management Quotations about Change • You can expect the worst and get the worst and suffer twice –or you can expect the best, get the worst, and suffer only once! Loretta LaRouche

  25. Change Management Key Points • Your role as champion for the Core-CT project will impact the success of your training classes. • Four strategies for helping users deal with change are: • Modeling a positive attitude (the champion role) • Understanding the process of change and how to respond with resilience • Conducting a “Losses and Gains” brainstorming session • Adopting a positive philosophical stance by remembering meaningful motivational quotations about change

  26. Train the Trainer • Trainer Roles By the end of this section, you will be able to: • Explain your role as Tour Guide. • Explain your role as Facilitator. • Explain your role as Competency Assessor.

  27. Trainer Roles Introduction: Brainstorming Activity

  28. Trainer Roles Tour Guide and Facilitator

  29. Trainer Roles Competency Assessor

  30. Trainer Roles Key Points • As a Core-CT trainer, you have 3 main roles: • Tour Guide of the Core-CT software itself • Facilitator of the classroom learning process • Competency Assessor • Do they get it?

  31. TT 100: Train the Trainer: Self Service Time and Labor Coming Up Next:How Adults LearnClassroom Management Skills To err is human - and to blame it on a computer is even more so. Robert Orben

  32. Train the Trainer: Self Service Time and Labor • Adult Learning Principles By the end of this section, you will be able to: • Identify and describe 5 principles of adult learning. • Describe at least 3 ways you can apply adult learning principles to the classroom.

  33. Adult Learning Principles 1. Adults are self-directed learners. 2. Adults need to have their physiological and psychological needs met. 3. Adults bring their life experience to learning experiences. 4. Adults prefer varying styles of learning. 5. Adults need appropriate practice. • Source: The Accelerated Learning Handbook. Dave Meier.

  34. Adult Learning Principles

  35. Adult Learning Principles

  36. Adult Learning Principles

  37. Adult Learning Principles

  38. Adult Learning Principles

  39. Adult Learning Principles Adults Need Appropriate Practice We remember: 10% of what we READ 20% of what we HEAR 30% of what we SEE 50% of what we SEE and HEAR 80% of what we SAY 90% of what we SAY and DO Source: Instructional Design for Web-Based Training. Dave Arch, The Bob Pike Group

  40. Adult Learning Principles Key Points • 5 Principles of Adult Learning: 1. Self Directed 2. Physiological and Psychological Needs 3. Life Experiences 4. Different Learning Styles (SAVI) 5. Practice • Source: The Accelerated Learning Handbook. Dave Meier.

  41. TT 100: Train the Trainer: Self Service Time and Labor Coming Up Next:Classroom Management Skills! “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” Alvin Toffler

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