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This document outlines a comprehensive approach to managing the order process effectively. It covers key elements such as order placement by buyers and sellers, order acceptance and rejection protocols, changes or cancellations, and invoicing procedures. It emphasizes communication between parties through notices and advice regarding despatch and delivery. Additionally, it incorporates internal notes for clarity and decision-making throughout the process. Ensuring a seamless flow from order to payment reconciliation is crucial for operational efficiency.
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Delivery Recipient Buyer Seller place order receive order raise invoice ORDER may reject order ORDER RESPONSE (SIMPLE) ORDER RESPONSE (COMPLEX) ORDER RESPONSE (SIMPLE) INTERNAL NOTE INTERNAL NOTE INTERNAL NOTE INTERNAL NOTE receive order notice receive response receive advice receive advice accept order may may add detail may change order change order cancel order may receive cancel order notice ORDER CHANGE cancel order INTERNAL NOTE ORDER CANCELLATION DESPATCH ADVICE despatch order item(s) may may Check delivered to ordered & advised item(s) RECEIPT ADVICE process outside scope Decision if item(s) rejected advise received conditions may INVOICE END END END PHYSICAL DELIVERY OF ITEM(S) Receive, reconcile Payment process outside scope
