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The Belgium Experience Prof.dr.ir . Hendrik Van Landeghem Industrial Management Ghent University

The Belgium Experience Prof.dr.ir . Hendrik Van Landeghem Industrial Management Ghent University. Content. The method What are the results ? Questions ?. 2. The method. 3. The buy-in kick-off session. With all the operators of the designated department

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The Belgium Experience Prof.dr.ir . Hendrik Van Landeghem Industrial Management Ghent University

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  1. The Belgium Experience Prof.dr.ir. Hendrik Van Landeghem Industrial Management Ghent University

  2. Content • The method • What are the results? • Questions? 2

  3. The method 3

  4. The buy-inkick-offsession • With all the operators of the designateddepartment • Collect all the problemsthat keep themfromdoing a good and customer-focused job • Typicallytakes 1 hour • Clearsignalthat management is prepared to listen to them • Feedback aboutcorrectiveactions 4

  5. The Showcase event (3 days) 5

  6. The improvementcycles Continuousimprovement Improvementactivity 6

  7. The Plan-Do-Check-Act List PDCA actions are agreedupon and assigned Everyproblemon the workfloor is registered Follow-up on PDCA status by management 7

  8. “I, We, They” continuousimprovement concept PDCA Source: P. Busschaert, 2009

  9. Management assuresprogress Mgmt PDCA Source: P. Busschaert, 2009

  10. Management reviewframework Level3 meeting: everymonth Production director in mgt meeting lead:general manager Level 2 meeting: 1h every 14 days Team leaders, supervisors lead: production director,line manager Level 1 meeting: 1h every week or 14 days operators improvement team in focus area lead: team leader, supervisor

  11. Results 1st SME 11

  12. Results 2nd SME +32% +20% 12

  13. Results 3rd SME Productivityincrease (+52%) 13

  14. Results 4th SME InternalQuality (+10%) 14

  15. The challengeforSMEs 57% 4 op 7 A 2 op 7 B 1 op 7 C Source: Bateman, 2000. 15

  16. CriticalSuccess Factors • Management is committed • Management shows patience • Management keeps word • Peopleget(some) time to think • Follow-up of improvementinitiatives • Reporting of successes at all levelswithin the SME • As a reward: the results are there! 16

  17. Whatnow? • 2011: • 3 dissemination seminars in Flanders • Final Conference • Veltion – UGentspinoffcompany • For SMEsthat have started: • Evolve to phase 2: flowimprovementthroughout the entirecompany • MaintainnetworkingamongmotivatedSMEs • For SMEsthat are interested: • Bookpublishedby the end of 2011 • Veltion is availablefor support

  18. Thanksforyourattention QUESTIONS?

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