1 / 11

COMMUNICATION BARRIERS

COMMUNICATION BARRIERS. “A barrier to communication keeps meanings from meeting. Barriers exist between all people, making communication more difficult than most people seem to realize.” (Ruel Howe).

frankwilliamson
Télécharger la présentation

COMMUNICATION BARRIERS

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. COMMUNICATION BARRIERS

  2. “A barrier to communication keeps meanings from meeting. Barriers exist between all people, making communication more difficult than most people seem to realize.” (Ruel Howe)

  3. without realizing it, people typically interject communication barriers or blocks into conversation 90% of the time communication barriers trigger resistance, defensiveness, resentment, withdrawal, and feelings of inadequacy they also decrease the likelihood of finding a solution EFFECTS

  4. A List of Barriers to Communication • criticizing by making a negative evaluation of persons, their actions or attitudes • analyzing why a person is behaving the way he/she is • praising by making a positive judgment of a person, or his/her actions or attitudes

  5. A List of Barriers to Communication • ordering: commanding the other person to do what you want • threatening: trying to control the other person’s actions by warning of negative consequences you will impose • moralizing: preaching, telling someone what she or he should do • inappropriate questions, like “are you sorry you did it?”

  6. A List of Barriers to Communication • leading questions that suggest the response that you want • giving advice • interpreting or speculating on the dynamics of the client’s problems • challenging another’s opinions

  7. A List of Barriers to Communication • “selling” client on accepting treatment • probing sensitive areas with inappropriate questions • participating in criticism of another or joining attacks led by the client

  8. A List of Barriers to Communication • responding before the other person finishes what they were saying • finishing other people’s sentences • talking so much that others cannot respond • continuing to work while someone is talking to you • allowing distractions to cause interference • repeating a point just made • allowing your mindto wander

  9. A List of Barriers to Communication • AVOIDING THE OTHER’ S CONCERNS • diverting: pushing the other person’s problems aside through distractions or changing the subject • filtering: ignoring certain parts of the message/conversation • reassuring: trying to stop the other person from feeling the negative emotions they are experiencing

  10. A List of Barriers to Communication • logical argument: attempting to convince the other person with an appeal to facts or logic without consideration of the emotional factors involved

  11. A List of Barriers to Communication • AVOIDING THE OTHER’ S CONCERNS • minimizing: not giving importance to a person’s thoughts, feelings, concerns • placating • condescending • attempting to rescue another from difficult situations or circumstances • judging: imposing your own values on another person

More Related