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GREATER MANCHESTER POLICE AUTHORITY

GREATER MANCHESTER POLICE AUTHORITY. TAKING SCRUTINY FORWARD IN GMPA Alison Hannen Performance Management Officer. Change. Get noted! Reliance on force information / statistics Received wisdom / Philosophical gap Change required: Adopt a scrutiny approach

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GREATER MANCHESTER POLICE AUTHORITY

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  1. GREATER MANCHESTER POLICE AUTHORITY TAKING SCRUTINY FORWARD IN GMPA Alison Hannen Performance Management Officer

  2. Change • Get noted! • Reliance on force information / statistics • Received wisdom / Philosophical gap • Change required: • Adopt a scrutiny approach • Test propositions / service delivery via reality checks

  3. Way forward • Lead Members • Visits / reality checks • Reason and logic • Clarity of thought • Public mandate = Scrutiny

  4. POLICE AUTHORITY KEY STATUTORY DUTY “TO PROVIDE AN EFFICIENT AND EFFECTIVE POLICE SERVICE”

  5. WHAT IS SCRUTINY? Scrutiny noun (pl. scrutinies) close and critical observation or examination.   — ORIGIN Latin scrutinium, from scrutari ‘sort rubbish’, later ‘to search’. OXFORD ENGLISH DICTIONARY “to examine something very carefully in order to discover information”

  6. WHAT IS SCRUTINY • Uses a variety of tools and methodologies, e.g. social research, consultation, environmental scanning, site visits etc • Enables decision making from an informed point of view • Evidence based decision making • Not tied in to a prescriptive methodology • Not necessarily about challenge, also about providing support, lobbying, raising profiles, developing expertise etc

  7. POLICE AUTHORITIES : WHY SCRUTINY? • A model has been implemented in local government differing results • Strategic responsibilities and executive / non executive split • Can highlight the link between public concerns/priorities to the delivery of an efficient and effective force • Enable public engagement/debate Shift emphasis from servicing performance indicators to servicing the public

  8. GMPA SCRUTINY Call Handling: • Audit Commission: lost calls and resourcing • Public views: service failure • Reality check on current force service delivery and other forces /external organisations. • HMIC baseline: Poor / Deteriorated

  9. What we did • Set up authority group • Researched call handling separate from force • Visits, spoke to staff, HMIC , partners • Joined together: joint steering group • Consultants • Outline /full business case

  10. IMPACT • Historical issue: no action • Used leverage of inspection report • Seized initiative • No 1 priority for GMPA • Business process reengineering • Public priority : delight the customer

  11. STOP OFF ROAD NUISANCE • Major public issue • Significant increase in complaints (200%) • An average of one death per month last year • Increasing intimidation and violence directed at staff and the public • Use of stolen vehicles and associated criminal activity • Damage to public and private property

  12. What we did • Researched subject • Campaign for registration scheme • Delivered conference • Support GMP off road nuisance champion • Produced literature / signs • Run steering group • Direct dialogue with the public

  13. GMPA Publicity and new off-road nuisance reporting website

  14. Advice packs: all MP’s, Councillors, officers etc. • Email: stopoffroadnuisance@gmpa.gov.uk • Website: reporting facility: nuisance and name and shame • Identification of hotspot areas • Signage: police reform warning • Tameside Trading Standards: stop importation • Application for Beacon Status

  15. IMPACT • Public concerns ignored • Not part of any performance management regime • Groundswell of support • Tested propositions • Filled a gap: no one taking responsibility • Stop problem at source rather than waste resources

  16. GMPA SCRUTINY • Off road nuisance: • Force had to refocus • Supporting GMP • Lobbying on a national level: MP as champion • Current EDM / 10minute rule bill / speaking today • Developing expertise • Highlight public concerns

  17. CRIME RECORDING • Audit commission report • GMP : Fair GMPA : Fair • Established Lead Member role • Conducted visits: call centre, crime input etc • Focus groups • Observed training, interviewed staff • Dip sample / quality assure crime reports

  18. IMPACT • Focused on a fundamental issue • Ask naive questions • Use/mainstream the information • Protect staff • Build trust / relationships • Now= GMP: Good GMPA : Excellent

  19. SCRUTINY OUTCOMES • Support • Common ground, develop understanding of issues, joint protocols, partnership • Supplement • To provide additional information along side GMP work • Constructive Challenge/ Solutions • To provide a vision for delivery of an effective and efficient force which is publicly accountable. • Problem solving approach

  20. WHAT NEXT? Vision: To create a robust and independent scrutiny role that is publicly accountable In order to achieve this: • Increase the efficient use of authority resources • Emphasise joined up working • Establish formal mechanism • Identification of issues/priorities • Deliver appropriate training

  21. REALITY CHECK ON POLICE AUTHORITIES • WOULD WE BE MISSED? • RE-EVALUATE OUR RELATIONSHIPS WITH OTHER ORGANISATIONS • BRING SOMETHING TO THE TABLE • USE SCRUTINY TO CHALLENGE FORCE PROFLIGACY: OPERATIONAL RESPONSIBILITY • CHALLENGE OURSELVES: STATUS QUO NOT AN OPTION

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