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Choosing the Right Virtual Reference Options for Your Library

In today's digital age, libraries have a variety of technologies to provide virtual reference (VR) services to their patrons, including Instant Messaging (IM), embedded chat, commercial Live Help software, and text messaging (SMS) options. Each technology has its own pros and cons, and it's crucial for libraries to choose the right fit for their needs. This session is designed for librarians of all types, offering a clear overview of each option and highlighting distinguishing features to inform their decisions on the best virtual reference solutions.

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Choosing the Right Virtual Reference Options for Your Library

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    1. Virtual Reference Options: Which One is Right for Your Library Kris Johnson Virtual Reference Consultant - Colorado State Library 2008 CAL Conference - Denver, Colorado – Nov. 8, 2008 Virtual Reference Options: Which One is Right for Your Library? Program Proposal Description: Libraries have several technologies available in order to provide virtual reference (VR) to patrons, including Instant Messaging (IM), embedded chat, commercial Live Help software, and library vendor based software…even text messaging software (SMS) using cell phones. But which option is right for your library, and what are the pros and cons of each? This session will appeal to librarians at any library type and will clearly describe each technology and what distinguishes one from another. Virtual Reference Options: Which One is Right for Your Library?Program Proposal Description: Libraries have several technologies available in order to provide virtual reference (VR) to patrons, including Instant Messaging (IM), embedded chat, commercial Live Help software, and library vendor based software…even text messaging software (SMS) using cell phones. But which option is right for your library, and what are the pros and cons of each? This session will appeal to librarians at any library type and will clearly describe each technology and what distinguishes one from another.

    2. Virtual Reference Options - Which One(s) Are Right for Your Library

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