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Utility Payment Conference. to DYNAMITE!. Avista’s Remittance Processing System Upgrade A Project Manager’s Perspective. Lorrainna Sherman, PMP Sr. Project Manager. Overview. Remittance Project Benefits. What to Expect. Plan 2 years start to finish. Initiation. Charter. Planning. RFP.

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  1. Utility Payment Conference to DYNAMITE! Avista’s Remittance Processing System Upgrade A Project Manager’s Perspective Lorrainna Sherman, PMP Sr. Project Manager

  2. Overview

  3. Remittance Project Benefits

  4. What to Expect Plan 2 years start to finish

  5. Initiation Charter

  6. Planning RFP Require ments

  7. Execution Sending the first ICL to the Bank (Judy has worked in Avista’s Remittance department for 31 years, amazing! She has seen a lot of change!)

  8. Keys to Avista’s Success Communication channels with internal and external resources Engaged Subject Matter Expert • Vendor Commitment to our goals Strong partnership between Remittance Supervisor and IT PM Commitment from the Project Sponsor/Steering Committee Criteria for success well defined

  9. Appendix • Sample project plan task list

  10. Sample Task List - Planning

  11. Sample Task List - Execution

  12. Sample Task List – Closing

  13. System Benefits Gained • Longer processing day without the restriction of the courier resulted in less carryover • Reduced response time to Customer Service inquiries • Mini-Account Master File enables validation of up to date customer data • Bank fees remained the same, expected to decrease as paper check fees rise • Check 21 compliant • Extract to Mainframe for payment posting remained the same to make integration simple • Advanced reporting; Automatic Payment Service, Customer Correspondence and Project Share • Staff of six reduced to five • Image Cash Letter will: • Automate the preparation and delivery of check deposits to the bank. • Deposit deadline for same day ledger credit is 8:00 p.m. Pacific Time • Provide for faster notification of returned items based on faster deposit time • Deliver deposits to the bank through a secure electronic connection • Reduced courier costs • Consolidate redundant operations, streamlining deposit reconciliation process • Archive • Electronic image of remittance slip and check will be archived for three years • Increased search capabilities • Faster response time to customer inquiries • No more boxing remit slip documentation to store in the warehouse

  14. Speaker Information: Lorrainna Sherman, PMP Sr. Project Manager

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