The way forward for industry

1. The way forward for industry Process Protocol in Construction Professor Matthew Bacon FRSA ARK e-management Ltd

2. Should we – shouldn’t we? • Recognising the need • Constructing a business case • Resource implications • Alternative strategies • Implementation issues

3. Recognising the need • The need for: • Control of quality of output • Predictability of service • Brand management • ISO accreditation • Improved management of resources • Drive out cost/ maximise value • Technology investment • Ensuring technology supports business need

4. Constructing a business case • Collect evidence to support the need: • What does it cost us do provide the service – where do we accumulate cost? • Where do we always have problems in delivering our service – how can we address these? • How can we deliver our service – faster/ better/ cheaper? • Define the business benefit and the cost of not improving the delivery of service

5. Resource implications • Need to recognise: • Ownership required from the top to the bottom of the organisation • People will need time out of service delivery to do the work required • There will be a direct cost to the business, not just a loss of fee earning revenues • The work needs management and co-ordination

6. Alternative strategies • Paper based v Browser Based • Office products v System based • Passive v Interactive

7. Paper is more immediate – easy to produce Very difficult to manage – costly to manage Danger of sitting on a shelf and not used Can be accessed from the computer ‘desktop’, or over the Internet. Easy to navigate through process charts – easy to link to other information Electronic requires technology – but if you have it – “it is a no brainer” Paper based v Browser based

8. Office products – Word/ Excel/ PowerPoint/ Visio fragment the information Office products are easy to use Unable to re-use the information created in an Interactive system. Information needs to be re-entered for this. System based creates co-ordinated environment for the information System based an be complex to use Opportunity to be able to re-use information in an interactive system. Value of the information can be exploited. Office products v System based

9. Organisation Measures Process Technology Dictionary Information System based approach The ARK Meta-Model

10. Information entry screens The ARK Meta-Model

11. Passive uses hyperlinks to connect process diagrams and other information Passive does little to assist in compliance. Records of compliance have to be managed separately Passive process implementations are not management tools Interactive processes will trigger applications and web based forms to implement the process The interactive environment provides process control. It is the environment in which business is carried out. Records stored with the process Process performance can be monitored Passive v Interactive

12. Passive process publishing

13. Portal • Customer • Supplier 1 • Supplier 2 • Partner Customer Supplier 1 Supplier 2 Partner Interface (internet, SMS, WAP, physical) C E S P • Portal • track & trace info • Performers • Process info Business Process ERP CRM HR Proc B2B B2C Manager Business Process EAI EAI EAI EAI Workflow SAP Siebel PeopleSoft Intershop Enfinity Ariba Interactive process control

14. Interactive process control Process ‘blockages’ are made readily apparent and identify where Management action needs to be taken. ARK Asset Manager ™

15. Interactive process control Performance is constantly measured as the processes are implemented. Performance can be evaluated in real-time.

16. Implementation issues • Define your objectives – then decide the approach that is best for your business – • Get through an ISO registration • Training of new staff • Better control of service delivery to our customers • Integrated working with our supply chain • Measure and audit performance • Create a management system for the whole business

17. matthewbacon @ ark-online.net