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Enhancing Workplace Safety: The Comprehensive Close Call Reporting System (CCS)

The Close Call Reporting System (CCS), launched in June 2011, aims to improve safety on construction sites by encouraging the reporting of near-miss incidents. Initially targeting suppliers on Network Rail-sponsored sites, the system experienced over 9,700 reports in its first year. In August 2012, a revamped CCS was mandated for all Principal Contractors, enhancing user interfaces for better data capture, analysis, and trend tracking. With automated feedback and reporting features, CCS is designed to streamline processes and facilitate safety discussions, ultimately fostering a safer working environment.

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Enhancing Workplace Safety: The Comprehensive Close Call Reporting System (CCS)

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  1. CCS – Introduction • “An event that had the potential to cause injury or damage” • Close call reporting – key to improving safety on our sites • Launched June 2011 • Originally targeted at all suppliers working on NR sponsored construction sites • 9,763 close calls entered in the first year • Lack of data fields in CCSv1 made it difficult for data analysis. • August 2012 – Change of approach: • System mandated on all Principal Contractors • Sub-Contractors to report close calls through PCs Create your footer by changing copy in the Header and Footer section

  2. CCS v2 • Redesigned user interface to facilitate smarter data capture • Now includes extensive close call categorisation and project data enabling smarter analysis and trending • Intelligent bulk uploading – system validates your spreadsheet and tells you where you have made an error and why • Option to choose a primary cause from a comprehensive list of incident factors • Reduced workload – system only sends high risk and open close calls for review by the Responsible Manager. • System administration made easier. • Now includes functionality to track feedback to the reporter Create your footer by changing copy in the Header and Footer section

  3. Benefits • It is not a new system – it is the same system, but better • We’ve listened – improvements are a result of responding to user feedback • Access to a huge pool of industry data for the analysis of close calls • Access to a suite of reports, some of which can be auto-emailed directly on a periodic basis • Access to industry and bespoke dashboards for at-a-glance information and trends Create your footer by changing copy in the Header and Footer section

  4. Reports and dashboards • CCS data can be analysed in the following ways: • Your organisational data • CCS Search • CCS System reports • Industry trend data via Business Objects/SAP software • Standard reports • Ad hoc reporting (on request) • Dashboards • Your requirements? Create your footer by changing copy in the Header and Footer section

  5. Dashboards - Example • Neil to add Create your footer by changing copy in the Header and Footer section

  6. Reporting a close call Create your footer by changing copy in the Header and Footer section 6

  7. CCS – What next? • Encourage all PCs to contact RSSB and confirm your projects • User Group to be set up • Future development ideas include: • Recording an event from an iPhone/iPad • Downloading a photo and location • Analysing data via Mapping Software • Any other suggestions? Create your footer by changing copy in the Header and Footer section

  8. Support • RSSB Support • Email: closecall.enquiry@RSSB.co.uk • CCS Helpsite • www.help.closecallsystem.co.uk Create your footer by changing copy in the Header and Footer section

  9. Any Questions? Create your footer by changing copy in the Header and Footer section

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