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The New Collaboration Experience

The New Collaboration Experience. Tim Stone Head of Collaboration Marketing Europe. Interoperable, Open Architecture. Secure Inter- Company. Flexible Consumption Models. Video Communications. Enterprise Social Software. Cisco Strategic Direction. Integrated Experience.

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The New Collaboration Experience

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  1. The New Collaboration Experience Tim Stone Head of Collaboration Marketing Europe

  2. Interoperable,OpenArchitecture Secure Inter-Company Flexible ConsumptionModels Video Communications EnterpriseSocialSoftware Cisco Strategic Direction Integrated Experience

  3. Enterprise Social Software IP Communications Telepresence Mobile Applications Conferencing Cisco Collaboration Portfolio Customer Care Messaging

  4. Cisco Collaboration Architecture Customer Care Conferencing Communication and Collaboration Applications Enterprise Social Software IP Communications Messaging Mobile Applications Telepresence Content Mgmt Session Mgmt Presence Collaboration Services Location Client Frameworks Tagging Policy and Security Management Infrastructure Network Storage Virtual Machines On-Premise Hybrid SaaS

  5. Delivering the Architectural FoundationCollaboration Now and in the Future Communication and Collaboration Applications Collaboration Services Infrastructure This core is then leveraged by any combination of end-user clients, devices or custom applications from Cisco or 3rd parties

  6. Collaboration Architecture for Clients Cisco Unified Client Services Framework Cisco Unified InfrastructureServices Call Ctl

  7. Cisco Unified Personal Communicator

  8. Cisco Webex Connect IM

  9. Microsoft Office Communicator Integration

  10. Collaboration Applications Moving to Smartphones

  11. Enabling Trusted Business-to-Business Collaboration Secure Collaboration Across Organizations Secure Inter-Company Enterprise A Enterprise B • Secure Intercompany • Voice and Video • Presence and IM • XMPP and SIP Simple • TelePresence • Conferencing • email

  12. Cisco QuadCisco Enters the Enterprise Social Software Market Personaldashboard Directory profile Social & network-based auto-tagging Blogs, wikis, forums Click to: call, IM, meet Community team space People, communities, information, search Video Content management UC-enabled browser Policy andSecurity Micro-blogging

  13. Cisco Show And ShareSocial Video System and Content Management PC or MacCompatible Edit recorded videos Cameras: Flip, iPhone, embedded Edit uploadedflash files Crop and deletesegments Split and addtransitions Add and edit chapters One click publishto share General & timelinecommenting Transcript display& search Subscribe totopics of interest Integration with3rd party apps

  14. Taking the Next StepMultiple Points to Get Started Customer Care Telepresence Conferencing Messaging Enterprise Social Software IP Communications Content Management Policy Workflow Portals Directory Search Start at Any Point, Go at Any Pace, Based on Business Priorities Increase value and reduce operating expenses for Cisco TelePresence by leveraging call control. Improve customer, partner and internal productivity through one button integration of WebEx and TelePresence. Use on premise call control with SaaS conferencing to lower costs, while delivering higher audio quality Strengthen customer relationships by integrating Customer Care with video communities to provide pre-recorded video expertise. Virtualize Customer Support Improve Interactions with Suppliers Increase Sales Productivity Replace an Aging TDM PBX Reduce Travel Expenses Shift to Cloud Efficiencies Applications Infrastructure

  15. Cisco Market Leadership The European Leader in Collaboration • #1 in Enterprise Voice • #1 in Collaborative Apps • #1 in IP Contact Center • #1 in Web Conferencing • #1 in TelePresence • #2 in Audio Conferencing • #2 in Messaging (UM/VM) • #3 in Instant Messaging Western Europe Enterprise Voice Market Share Cisco #1 Alcatel Siemens Avaya Nortel Mitel Sources: Synergy Research, Frost & Sullivan, Gartner Dataquest, IDC, Intellicom, Cisco

  16. Cisco’s Commitment to Collaboration Market Leadership R&D Investment Thought Leadership, Industry Expertise Strategic Partnerships Full Range of Service Offerings

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