Cold Calling Control Zones
Cold Calling Control Zones (CCCZ) aim to reduce the nuisance and risks associated with unsolicited callers. Established through community collaboration, these zones allow residents to designate areas where they prefer not to receive cold calls. In Wrexham, zones are identified by street signs and door stickers, supported by informative packs on managing cold callers. Recent evaluations show overwhelming resident support for the initiative, with many feeling safer and more in control. Future expansions are planned in areas with high incidence of cold calling, enhancing community safety.
Cold Calling Control Zones
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Presentation Transcript
Cold Calling Control Zones Peter Brown Senior Trading Standards Officer
Cold Calling Control Zones? • What are they? • Why are they being set up? • Criteria for establishing a Cold Calling Control Zone? • Where have they been established in Wrexham? • Evaluation – what do the residents think • Future plans
What are they? • Defined areas/zones where the residents decide they don’t want Cold Callers. • Identified by street signs and door stickers • Householder information packs on dealing with Cold Callers • Community led – Neighbourhood Watch, Community Councils, Police, PCSO’s, Community Safety Partnership
Why are they being set up? • Links between cold calling and criminal activities e.g. distraction burglary and bogus trading • Reduce crime and fear of crime • Help residents if they don’t want to deal with Cold Callers • Demand from residents
Criteria • Office of Fair Trading Guidance • Evidence of justified problem e.g. spate of burglaries/unwanted cold callers • High proportion of vulnerable residents • There must be meaningful consultation • Periodic evaluation and review
Burton Rise, Gresford BrynIssa Road, Brynteg Green Park, Erddig Borras Park (2 zones) Borras (4 zones) The Byeway, Acrefair Stockwell Grove, Hightown Goulbourne Princess Avenue/Craig Close, Chirk Brook Street/Plas Isaf, Rhosymedre Sandown Close, Bangor on Dee Parkside Sheltered Housing Overton Where have the zones been established?
Evaluation • Carried out in February 2008 • Over 300 residents responded • 97% considered Cold Calling Control Zones worthwhile • 99% felt safer in their homes • 87% said the number of callers had reduced • 73% felt better equipped to deal with Cold Callers
Future Plans • Areas with high incidence of cold calling • Penycae and Pandy currently under consideration • Other areas being monitored Contact Lise Mitchell, Trading Standards Officer Tel: 813758 Peter Brown, Senior Trading Standards Officer. Tel: 813756
