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The operating model consists of three essential layers: the Customer Account Manager (CAM), the Reconciliations Officer, and the Account Station Manager (ASM). The CAM manages internal and external relationships, overseeing CTMS systems, issue resolution, and e-Ticket ordering. The Reconciliations Officer is responsible for account and payment reconciliation, along with exception reporting. The ASM, who may also function as an Issuer, orders and receives e-Tickets from the CAM and ensures stock accuracy. Lastly, the Ticket Issuer maintains the integrity of e-Ticket stock, ensuring security and verification.
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OPERATING MODEL Comprises three layers: Customer Account Manager (“CAM”): internal & external relationship management, CTMS systems / issue resolution, ordering / assigning e-Tickets, Reconciliations Officer: account / payment reconciliation, exception reporting) Account Station Manager (“ASM”) (may also be Issuer, orders / receives e-Tickets from CAM, control / verify e-Ticket stock, CTMS data accurate / complete, helps eliminate exceptions, local area reporting) Ticket Issuer (keeps secure / issues / verifies integrity of e-Ticket stock at all times) 1
