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UCI libraries website

UCI libraries website. Project presentation October 24 th , 2013. Overview. Project description Methods Schedule. Project description. UCI Libraries website. Project goals. Evaluate the current homepage Determine most important features Redesign homepage. Customer view.

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UCI libraries website

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  1. UCI libraries website Project presentation October 24th, 2013

  2. Overview • Project description • Methods • Schedule

  3. Project description

  4. UCI Libraries website

  5. Project goals • Evaluate the current homepage • Determine most important features • Redesign homepage

  6. Customer view • How much information is too much? • What language/wording do patrons use when doing research on the UCI Libraries website? • How can we make the site more effective? • We’re currently developing a unified search. Where should it search? • What do you expect to find when using our site? • Evaluate the “How Do I” page.

  7. HCI problems • Features that aren’t used • Terminology • Information overload • Search problems

  8. Methods

  9. Overview

  10. Target user groups • Undergraduate students • Graduate students (M.S. & PhD) • Faculty

  11. interviews Get insight in the target groups’ thoughts on the website Gather information to create surveys

  12. Participants • Undergraduate students • Graduate students • M.S. • PhD • Faculty

  13. Method • At least 5 interviewees per user category • In-person interviews • Non-distracting location • With laptop or website readily available • Record with permission • Meetings will last 10-20 minutes depending on the interviewee • 1-on-1 and 2-on-1 interviews

  14. Interview questions • When was the last time you visited the library website? What did you do on the website? • What services of the UCI library website do you use most frequently? • Do you know what the ANTPAC and Melvyl catalogs are? Have you ever used them? • If yes, how can they be helpful? Do you know the difference? • What do you do when you can't find anything on the UCI library website? • How satisfactory is the SEARCH functionality provided by the UCI Library web site? Do you find the search results helpful? • How often do you use the "Quick Links" feature of the UCI library website? Which links do you use often? • Have you ever used "Ask a Librarian" services of the UCI libraries website? • If yes, did get your questions answered? If not, do you think being able to ask a librarian would be helpful for finding information? • Were you aware of the 'How Do I' page? • If so, do you use it often and does it meet your needs when you cannot find certain information? • Do you access the site off-campus? • Do you know about the VPN service UCI offers and what it allows you to do? • How often do you access the library website through your phone? • If often: how do you feel about the mobile version of the website? If not often: if there was a user-friendly mobile version of the website, would you take advantage of it? • Is there anything else in particular you would like to see changed on the UCI library website?

  15. Additional questions • Graduate (Masters and PhDs) • If you completed your undergrad at a different university, how does the UCI library website compare to your previous school’s library? • How do you usually begin your research? Do you know about the research tools offered on the UCI library website? • Responses from interviewees may change the dynamics of the interview question or the questions themselves

  16. Preliminary findings Completed: 5 Master’s students, 3 PhD students, 1 undergraduate student • User tend to use just one main function of the website: either to search books or to access to a particular database. • Catalog or search should probably be more prominent and unified on the homepage. • Besides the catalog, users often use "Hours" and "Connect from off-campus" or "Study room" from "Quick Links". • Users are not familiar with the terms on the website: ANTPAC, My ANTPAC, Melvyl • Many users highly rely on Google search. Some use it to search papers or books, some to access VPN or hours. • Few of them use "Ask Librarian". If they do, they learned how to use it from the library orientation or another class instead of the website. • Few users have used the mobile website. And they don't show much interest in the mobile version of the website.

  17. Google Analytics Analyze real user behavior

  18. Front desk interviews Get insight into commonly asked questions

  19. Two interviews • Check-out desk and Ask Us desk • Open interview • Job description • Commonly asked questions

  20. Findings Check-out desk • Course reserves • Checked-out books Ask Us desk • Course reserves • Research questions • Wireless printing • Connecting from off campus

  21. surveys Collect quantitative data on use of the website

  22. Surveys • Target undergraduate & graduate students along with faculty • Questions and answering options based on previous findings • Distribute on paper and online • As many as possible

  23. Prototyping Generate a concept based on our findings to test

  24. Prototyping • Storyboarding • Design prototypes for different screen sizes • Use other library websites to get ideas • Keep design restrictions in mind • Usable for people with disabilities • Applying HCI principles to guide design

  25. Usability testing Evaluate the usability of our prototypes

  26. Usability testing • Participants: students and faculty • Evaluate the look of the homepage • User tests if APIs are available, otherwise only interviews

  27. schedule

  28. Schedule (so far) Week 2 Brainstorming: define goals; possible methods • Create possible interview questions Week 3 Determine methods; create groups • Define interview questions • Do preliminary interviews • Front desk interviews • Google Analytics data Week 4 Group updates; prepare presentation • Interviewing

  29. Schedule (upcoming) Week 5 More interview results; report • Create surveys based on preliminary interview results • Analyze interview results • Surveys done on Friday, comments in weekend • Start data collection on Monday (all week) Week 6 Survey presentation; prototyping approach • Storyboarding • Research design for people with disabilities

  30. Schedule (upcoming) Week 7 Preliminary survey data; prototyping; usability testing approach • Analyze survey results • Prototyping Week 8 Present survey data; presentation • Finalize prototypes • Create usability tests • Prepare final presentation Presentation on November 29th (week 9)

  31. Schedule (upcoming) Week 9 Present prototypes; usability testing • Finalize usability tests • Run usability tests Week 10 Preliminary usability results; prototype improvements; report • Run usability tests • Analyze results usability tests • Improve prototypes (final version) Week 11Finals! • Finalize report

  32. Thank you for your attention, questions?

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