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“TO BELIEVE OR NOT TO BELIEVE” OR “BETTER NOT TO KNOW?”

“TO BELIEVE OR NOT TO BELIEVE” OR “BETTER NOT TO KNOW?”. Jonathan Amies CFSIA RSP(AUST) PRISM CONFERENCE ATHENS SEPTEMBER 2003. RECENT EVENTS. DID THE REPORT ON THE COLUMBIA SPACE SHUTTLE DISASTER SURPRISE YOU?

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“TO BELIEVE OR NOT TO BELIEVE” OR “BETTER NOT TO KNOW?”

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  1. “TO BELIEVE OR NOT TO BELIEVE”OR“BETTER NOT TO KNOW?” Jonathan Amies CFSIA RSP(AUST) PRISM CONFERENCE ATHENS SEPTEMBER 2003

  2. RECENT EVENTS • DID THE REPORT ON THE COLUMBIA SPACE SHUTTLE DISASTER SURPRISE YOU? • HOW MANY “SEVERE” ACCIDENT REPORTS HAVE YOU READ WITH SIMILAR SAFETY MANAGEMENT PROBLEMS ?

  3. CONFIDENCE & DELEGATION • DOES SHOOT THE MESSENGER CULTURE EXIST ? • DOES BLOCK THE BAD NEWS CULTURE PREVAIL ? • WILL IT AFFECT MY PERFORMANCE APPRAISAL • “WE CANNOT AFFORD”; THEREFORE WE DO NOT WANT TO KNOW

  4. CONFIDENCE & DELEGATION • INTO AND FOR AS LONG AS POSSIBLE INTO THE “TOO HARD” BASKET. • “HOW COME THIS CAN HAPPEN? WE HAVE A SAFETY DEPARTMENT, DON’T WE ?”

  5. AROUND 1990 • THE HUBBLE SPACE TELESCOPE WAS LAUNCHED; THE MAIN LENS HAD BIG PROBLEMS EVEN BEFORE THE LAUNCH.. • SO WHY DID THE LAUNCH EVEN TAKE PLACE ?

  6. RETROSPECTIVE THOUGHT • IN PROFESSOR ROBERT ALLISON’S BOOK “GLOBAL DISASTERS” HE INFERS: • THAT ALMOST EVERYONE IN THE MANAGEMENT CHAIN KNEW THE PROBLEM EXCEPT THE CORPORATE PRESIDENT & “THE PRESIDENT”, BUT THE DATE HAD BEEN ANNOUNCED!

  7. CONFIDENCE & DELEGATION • DOES SHOOT THE MESSENGER CULTURE EXIST ? • DOES BLOCK THE BAD NEWS CULTURE PREVAIL ? • WILL IT AFFECT MY PERFORMANCE APPRAISAL • “WE CANNOT AFFORD”; THEREFORE WE DO NOT WANT TO KNOW

  8. CONFIDENCE & DELEGATION • INTO AND FOR AS LONG AS POSSIBLE INTO THE “TOO HARD” BASKET. • “HOW COME THIS CAN HAPPEN? WE HAVE A SAFETY DEPARTMENT, DON’T WE ?”

  9. KOREA SUBWAY DISASTER • THIS WAS STARTED BY THE IGNITION OF A FEW LITRES OF SOLVENT IGNITING INSIDE A CARRIAGE; POSSIBLY A CHEMICAL AS “INNOCENT’ AS PAINT THINNER • HOW COULD IT GET THAT BAD THAT FAST?

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