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University Support Services – Client Technologies Loaner Computer Database

The University Support Services at the University at Buffalo aims to enhance the efficiency of its computer loan program for faculty members. Currently, the process suffers from outdated information regarding computer programs and updates. To address these challenges, a centralized database will be developed to track computer locations, types, update statuses, and program versions. This will foster improved organization, quicker response times, and ensure faculty needs are met with updated technology.

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University Support Services – Client Technologies Loaner Computer Database

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  1. University Support Services – Client TechnologiesLoaner Computer Database Group 2: Richard Karpie Katherine Keller AndelKellman Adam Krakowsky Zachary Lewkowicz

  2. Company Background • University Support Services – Client Technologies at the University at Buffalo • Several office locations on campus • Loan out laptop and desktop computers to faculty members • Fulfill the faculties needs

  3. Problem • Unknown what programs are on each computer to be loaned out • Unknown when the last time the computer was updated • Updating system is unorganized and inefficient

  4. Objective • Create a database to fix the problems: • Centralize relevant information • Develop a system to track when the computer was last updated • Show the support staff what computers need to be updated • Show which programs and versions are on which computer • Easy to update on a regular basis

  5. Solution • Track the location of computers • Track the type of computer • Input support staff information • Assign computers to staff members • Continually update a list of programs • Assign programs to service packs • Track when a computer was last updated • Show what service packs each computer needs

  6. Business Value • Increased efficiency • Company organization • Ensures the faculties needs • Reduces task time • Staff responsibility • Future expansion

  7. Website • http://www.acsu.buffalo.edu/~zl4/

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