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Case story

This case study highlights the implementation of wireless assistance systems in both healthcare and retail environments. By installing low-cost wireless pull cord switches in healthcare settings, nurses can efficiently call for assistance without leaving their patients unattended. In retail, automated checkout systems with customer service switches improve service delivery while minimizing labor costs. These solutions leverage existing DECT infrastructure, providing flexibility, increased capacity, and enhanced customer service with low installation costs.

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Case story

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  1. Casestory Health Care • Low investment • High flexibility • Increasedcapacity

  2. Lack of capacityoccationally forces patients out in not intendedareas • Nurses have to spend more time to see patients in theseareas, • as they have nopossibility to call for assistance

  3. Installing a wirelesspullcord switch on the bed • Low installation cost – just install the DTI unit on the bed and plug-in 230V • Increasedflexibility to place the bed/patient • Increasedefficiency of the nurses work

  4. 230VAC - 12VDC power supply unit pull-cord switch DA1 DECT module • Compatible with the existing • KIRK DECT infrastructure

  5. Assistance bed 3 • A pre-definedtextmessage to • a pre-definedextensionnumber

  6. Low investment • High flexibility • Increasedcapacity

  7. Casestory Need HELP? Retail • Good customer service • Efficientpersonal • Low installation costs Need HELP? ASSISTANCE RADIO/TV PRESS FOR ASSISTANCE

  8. A big national supermarket with many shops accross the country • Tender for a wirelesstelephony system for each of the outlets

  9. Twoimportantdemands to the system: • Rugged and reliablehandsets • Customer service switches PRESS FOR ASSISTANCE

  10. Customer service switches arerealized by means of ECT DTI sytem. • Advantages: • Wireless = verylow installation cost • Using the existingPolycom DECT infrastructure = No additionalcost of infrastructure ASSISTANCE RADIO/TV PRESS FOR ASSISTANCE ECT DECT module (DA1) and 230V PSU inside

  11. Go to Radio/TV • A pre-definedtextmessage to • a pre-definedextensionnumber ASSISTANCE RADIO/TV PRESS FOR ASSISTANCE

  12. Good customer service • Efficientpersonal • Low installation costs Need HELP?

  13. Casestory Retail Supervisor call for Automated Check Out (ACO) Need HELP? • Good customer service • Efficientpersonal • Low installation costs ASSISTANCE Automated Check Out PRESS FOR ASSISTANCE

  14. Installation of Self-Service-Payment (or ACO) in supermarketsadds the capacity • and reduces the salerycost. • Problems with Self-Service: • Somegoodsmaybeconnected with an age limit (spirits, wine, beer, etc.) • Bar codescanbeimpossible for the system to detect • Eventhough the concept is Self-Service, somecustomersmay have problems

  15. If scanning goodsconnected with an age limit (goods with restriction), a visual alarm (lamp) typicallyturns on, indicatingthat assistance is needed.

  16. Introducing the automatic and/or manual ‘call for assistance’ willaddressboth problems. ASSISTANCE Automated Check Out PRESS FOR ASSISTANCE

  17. Customer service switch: Input 1 of the ECT DTI sytem. • Scanning goods with restriction: Input 2 of the ECT DTI sytem. • Advantages: • Wireless = verylow installation cost • Using the existingPolycom DECT infrastructure = No additionalcost of infrastructure ASSISTANCE Automated Check Out PRESS FOR ASSISTANCE ECT DECT module (DA1) and 230V PSU inside

  18. Go to ACO 5 • A pre-definedtextmessage to • a pre-definedextensionnumber ASSISTANCE Automated Check Out PRESS FOR ASSISTANCE

  19. Good customer service • Efficientpersonal • Low installation costs ASSISTANCE Automated Check Out Need HELP? PRESS FOR ASSISTANCE

  20. ECT A/S, Sintrupvej 23, DK8220 Brabrand, DENMARK Contact: Knud Madsen Tel: +45 8744 1230 Mob: +45 2465 6233 mail: kma@ect.dk

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