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Clock timer

Name as many safety hazards as possible…I can name 20. Clock timer. Name as many safety hazards as possible…I can name 20. Legislation. Businesses have to put certain legislation in place that people have to obey. What are they?. Lesson Outcomes P4:.

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Clock timer

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  1. Name as many safety hazards as possible…I can name 20 Clock timer

  2. Name as many safety hazards as possible…I can name 20

  3. Legislation • Businesses have to put certain legislation in place that people have to obey. • What are they?

  4. Lesson Outcomes P4: • Understand and describe the four types of legislation • Explain how businesses will meet these legislation and laws • Explain the impact of the legislation on customer service

  5. Health and Safety at Work Act • Description: This law states hazards must be identified and cautions must be put in place. Staff should know evacuation procedures and protective equipment must be used if needed. • Punishment: Compensation and may have to go to court

  6. Health and Safety • How does the legislation provide good customer service? • Both employees and customers will feel safe in the company • If staff are trained properly customers will trust the business  Trust in the company = Repeat custom = Increased Sales

  7. Write Up • northwoodbusiness.weebly.com • Use the writing frame • You have 15 minutes • Full sentences and in full paragraphs. • No bullet points • Delete the red text once you have finished each legislation

  8. Write Up • northwoodbusiness.weebly.com • Use the writing frame • You have 15 minutes • Full sentences and in full paragraphs. • No bullet points • Delete the red text once you have finished each legislation

  9. What do these businesses have in common?

  10. They all store your personal information! But how do you know that your information is safe?

  11. Data Protection Act • Description: This law states any confidential information must be secured and should not be disclosed to unauthorised personnel • Punishment: If they do they will be subject to an unlimited fine

  12. Data Protection Act • Procedures to keep customer’s information safe: • Passwords • Locked rooms • Don’t leave important documents unattended • Staff Training

  13. Data Protection • How does the legislation provide good customer service? • Both employees and customers should feel safe in the company • Business should value their customer’s privacy • They would not want to attract any media attention • Employees should know their job role

  14. https://www.youtube.com/watch?v=UlU6Xlz9DD0

  15. Sales of Goods Act • Description: The law states that goods with defects cannot be sold. It must be fit for purpose and it has to be sold as described. • Punishment: If the business fails to meet these conditions they have to give a refund to the buyer

  16. Sales of Goods Act • Business Policies/ Procedures: • Checking the quality of goods before they go on sales • Mystery Shoppers • Customer feedback questionnaires

  17. Equal Opportunities Act • Description: This states all people should get the same service as one another and all should be treated fairly • If they fail in doing so they will have to pay compensation • How does the legislation provide good customer service? • Businesses will not get any custom if they discriminate against others • Everyone should be treated fairly. Why?

  18. BINGO!!! Select 8 of the following key terms (4 from each list) and write them into your grid.

  19. Scenarios You won £30,000 on the lottery and decided to buy a convertible car. Within two months the seal on the roof is letting in rain. Your friend slipped and feel on the wet floor in Topshop. There was no ‘wet floor’ sign. Your mechanic said he would fix your car. When you went to pick it up it it had a dent in the door How do businesses avoid these issues?

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