280 likes | 502 Vues
NSi automates the secure flow of information, accelerating how people and businesses realize their full potential. Logistics Courier Delivery Services. Scenario: Shipping & Delivery Service company needs to eliminate paperwork associated with deliveries. Leslie Customer. Tom Courier.
E N D
NSi automates the secure flow of information, accelerating how people and businesses realize their full potential.
Scenario: Shipping & Delivery Service company needs to eliminate paperwork associated with deliveries Leslie Customer Tom Courier
Traditional Scenario Courier arrives at vendor location Leslie Customer Tom Courier Handwritten delivery receipt
Traditional Scenario • Paper handling Areas of Concern • Disorganization • Human Error • Lack of Security
Traditional Scenario At end of day/route all documents are submitted for processing Tom Courier Documents are stored depending on the time it takes to arrive back to headquarters
Goals • Elimination of paperwork and paper handling Enhanced Security Process Improvement Cost Reduction • Increasing delivery efficiency and notifications • Optimizing customer experience • Mitigate risks associated with delivering unattended packages
New Scenario Successful delivery to customer … accepting and signing in person
NSi Mobile Scenario Courier arrives at vendor location New Scenario Delivery Confirmation Delivered at Customer Not Present Receptionist Desk Tracking ID Customer email Scan Tracking ID Within Application (This can connect with additional info in the shipping company’s database) Driver Selects Specific Workflow Secure Log-in To Delivery Workflows Barcode Scan Initiated by Mobile (Barcode scan capability in-app) Tom Courier
NSi Mobile Scenario Courier arrives at vendor location New Scenario Customer Signature On Confirmation of Shipment (This will be used to overlay onto a digital form) Tom Courier Leslie Customer
Email Notification to Leslieof successful delivery New Scenario Shipment Confirmation # 123 432 5223J tomridge@nsitruckinglmtd.com 10/18/2013 11:00 am Leslie Hunt Shipment 123 432 5223J Thank you for choosing NSi Shipping Lmtd. Your shipment (#123 432 5223J) has been successfully delivered to 123 Main Street. It was left with the front desk. Please see attached document for your electronic records. Regards, Tom Ridge Shipping Admin Tracking ID #126-2356J-321 has been confirmed delivered Tom Courier Leslie Customer
Customer is not present Courier arrives at vendor location Traditional Scenario Tom Courier delivering • Areas of Concern • No evidence of delivery • No evidence of state of delivered package • No confirmation document
New Scenario Successful delivery to customer … accepting and signing in person; or … unattended delivery at location
NSi Mobile Scenario Customer Not Present New Scenario Delivery Confirmation Delivered at Customer Not Present Receptionist Desk Tracking ID Customer email Scan Tracking ID Within Application (This can connect with additional info in the shipping company’s database) Driver Selects Specific Workflow Secure Log-in To Delivery Workflows Barcode Scan Initiated by Mobile (Barcode scan capability in-app) Tom Courier
New Scenario Tom Courier Proof of Condition and Location of Package (This will be used to overlay onto a digital form)
Email Notification to Leslieof successful delivery New Scenario 11/7/2013 10/18/2013 11:00 am tomridge@nsitruckinglmtd.com Leslie Hunt Shipment Confirmation # 123 432 5223J Thank you for choosing NSi Shipping Lmtd. Your shipment (#123 432 5223J) has been successfully delivered to 123 Main Street. It was left with the front desk. Please see attached document which includes a picture of your shipment and the location for your electronic records. Regards, Tom Ridge Shipping Admin Tom Courier Leslie Customer Tracking ID #126-2356J-321 has been confirmed delivered at the Front Door.
Traditional Scenario • Paper handling Areas of Concern • Disorganization • Human Error • Lack of Security
New Scenario • Results • Improved customer service while reducing operation cost • Reduced Risk • Provide real time delivery of information
Results • Elimination of paperwork and paper handling Enhanced Security Process Improvement Cost Reduction • Increasing delivery efficiency and notifications • Optimizing customer experience • Mitigate risks associated with delivering unattended packages
Example Industries Food Truck
Example Industries Beverage Deliveries
Example Industries Moving Services
Example Industries Package Deliveries
Example Industries Medical Supplies
Example Industries Legal Summons