Ibolya Görög gprotokoll.hu

1. Ibolya Görög www.gprotokoll.hu

2. Laws • Morals • Conventions Religions have transformed conventions into moral requirements. Orthodox (fundamentalist) religions passed laws to regulate conventions.

3. This will be a figure………. Be positive! How??

4. Intimate space (0.5 m)

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6. Personal space ( 1,5m)

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8. Societal space (3.5m) • …..public space

9. . A sample for the societal space H

10. no decision!

12. The use of an interpreter is nothing to be ashamed of. • The language of diplomacy is the “meta language” (see “verbal communication” ) • Jokes and saying should be avoided, as they might be offensive to the local culture • The speaker must always be allowed to finish and only then given a reply “I love talking about nothing. It is the only thing I know anything about” (Oscar Wilde)

13. A general addressing of all those present • Greeting the guest of honour • Groups (for example, the leaders of our sister city) • Groups (for example represantatives…) • …………. • An important person present, by name

14. A negative tone of voice and negative communicationwill result in an antagonistic approach • The language of diplomacy: "I tell my daughter but my daughter in law should understand" (meta-communication) • Conquering aggressive people – "Winnie the Pooh affect” „Humour is the mind’s way of cleansing itself from day to day” (Renard)

15. People atavistically believe what they see • It is a question of intelligence of how quickly a person returns to substantial communication • Everybody understands the signs of body language – their use is automatic. By learning and paying attention, their use can be augmented – and used to influence the decision. • Diplomats are always conservative in their dress. "The ears are better at receiving injustice than the eyes” (Pubilius Syrus)

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19. Invitation • Prescribed attire

21. White tie (formal) – dress coat, ball gown ceremonies, at all times during the day • Black tie (semiformal) – dinner jacket long evening gown after 6 pm and for evening or night programmes • Informal – dark suit, evening gown or cocktail dress for any ceremonies or programmes commencing after 6 pm • Business– official suit, official dress • for programmes commencing prior to 6 pm • Slacks – sporty • Coat-no-tie/casual– a suit with a polo neck, etc.; women’s suit, etc.

22. Informal address, forms of formal address (maga, Ön) (te – on the same societal level • Proper verbal addressing

23. If you know the rank: • Rank + Sir (úr) • Rank + Madam (asszony) • Exception: Ambassadors (Excellency) Church Officials aristocratic circles armed forces • Lady (Úrhölgy): diplomatic, protocol form (for example, on an invitation) • Rank + Miss (kisasszony) is wrong!

24. If you only know his name: in case of men: last name + sir (úr) in case of women: first name and formal address (maga) In case of women, first name + Madam (asszony) means she is known due to her husband. In case of men: first name + sir (úr) refers to attendants

25. If you do not know his or her name: Sir! (Uram!) Madam! (Asszonyom!) Miss! (Kisasszony!) Miss (Kisasszony): younger than approx. 25 years Madam (Asszonyom): the most general form Lady (Hölgyem): does she really seem to be a lady? If not, use the word please (kérem).

26. In Hungarian: surname+first name!!

27. At meetings: only to the host. • At receptions: whoever you converse with • Should not include personal details • Respect the received card (do not take notes on it, do not crumple it up)

28. On the side with your name, if possible in the top right corner, use acronyms: • a.c.(„avec compliment”) - with compliments • p.r.(„pour remercier”) – with gratitude • p.f.(„pour féliciter”) – good luck • p.f.n.a.(„pour féliciter la nouvelle année) – Happy New Year Other text should not be written on it

29. Setting the date and time • Escorting the guest • Seating at the meeting • Disturbance, finishing

30. Always agree on a „from and a to” • DO NOT BE LATE!!!! • Telephone in case of Vis major • Waiting, making the other party wait

31. Lead the guest a little in front of him/her • The door opens towards me: the guest goes first • The door opens outwards: I go first and hold the door open • Up the stairs: guest in front • Down the stairs: guest behind • Elevator: I hold the button

32. Seating arrangements Meeting Dining HHH-GGG HGHGHG right - left - right - left

33. Tipically…

34. 20 minutes H G

35. Max. 40 minutes H1 G1 G2 H2

36. G5 H4 G3 H2 G1H1 G2 interpeter G4 H3

37. "Presidential” H1 7 1 6 2 5 3 4

39. If only one company’s Presidency: 4 2 1 3 5 • If there is both a guest and a host: H2 G1 H1 G2 H3

40. A general addressing of all those present • Greeting the guest of honour • Groups (for example, the leaders of our sister city) • Groups (for example represantatives…) • …………. • An important person present, by name

41. Direct public roles Authenticity! Fitting language and attire  Greet – emotionally set the scene – talk logically –  Traps:  Text (when making speeches), watch microphone Technical equipment The following should be read:  Decisions passed by associations Speeches appearing in the press Laws and regulations quotes

42. Goal Message WE DO NOT PARTICIPATE TO BE WELL FED!!!!!!

43. Toast Aperitif Cold appetizer Soup white wine (dry, medium dry) Hot appetizer sorbet Main Course (heavy) white / red wine (dry, medium dry, Main Course (light) medium sweet) toast, smoking Dessert Sweet wine / champagne Fruit Cheese digestive: liquor, cognac, whisky Coffes Mineral water

46. Seating arrangements Meeting Dining HHH-VVV HGHGHG right – left – right – left „here – there”

47. Spouses are always ranked diretly after their husband or wife Meeting Dining G1 Mr. Red Mr. Red G1 Mrs.Red G2 (Ambassador) G2 Mrs. Big Mrs. Big G3 Mr. Big G4 G3 Mr. Black Mr. Black G5

48. The following is used in protocol G4 H2 G1 H3 G5 H5 G3 H1 G2 H4 • Interpreters are seated to the left but not ranked G4 H2 G1 H3 G5 G3 Int. H1 G2 H4

49. Name message duration • A glass of champagne 100% 15’from 11 o’clock • Cocktail 0% 1 h (20’) only for show 11:00 am-7:00 pm • Standing reception toast, 1.5-2h (40’) +show 11:00 am-9:00 pm