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Mastering IT Management: Insights from Dr. Khaled AlAjmi's Professional Journey

Delve into the insights of Dr. Khaled AlAjmi, an experienced IT manager and Humphrey Fellow at Syracuse University. With a background in banking IT management, Dr. AlAjmi emphasizes the importance of effective IT governance, risk management, and compliance. His approach integrates change management, project management, and customer service within IT operations. Discover how to leverage IT as an enabler for business success, the significance of agility and recoverability, and best practices in the field. A must-read for aspiring IT leaders!

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Mastering IT Management: Insights from Dr. Khaled AlAjmi's Professional Journey

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  1. An Effective IT Manager Dr. Khaled AlAjmi, Eng, MSc, PMP, CISA, CGEIT, CRSIC Hubert Humphrey Fellow at the Maxwell School of Syracuse University 315-395-2035 kalajmi@syr.edu

  2. Content • My Background • Humphrey Fellowship • IT Management in banking • The Key Effective IT Management

  3. Background • Country • Education • Professional Affiliations • Professional Experience

  4. Humphrey Program • Fulbright Programs • Hubert Humphrey • The True Essence of HHH Fellowship

  5. IT Management • IT Operations and Maintenance • IT Risk • IT Compliance • IT Governance • IT Audit

  6. Different Disciplines within IT Management • Change Management • Project Management • Incident Management • Vendor Management • Human Resources Management • Customer Services Management

  7. The Key to Effective IT Management • Bring all to ZERO! • If not, KPI them! • Examples of managing by zero’ing • Change Requests • Customer requests • Incidents • Projects

  8. Banking IT Management • Outsourcing vs. in-house development • Security is the key • Agility is important • Recoverability is essential • What matters is customers’ transactions and data

  9. Ideas to Keep in Mind • Project Manager’s Attitude is the key • IT Architecture is important • IT is an enabler! • Keep connected! Network! • Learn best practices in your field • Keep an eye on cultural differences

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