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CREATING AND MANAGING STAFF DIVERSITY

CREATING AND MANAGING STAFF DIVERSITY. Rhonda Bills and Angie Whitley West Virginia University Social Work 654 September 25, 2008. WHAT IS DIVERSITY ?. IS THIS DIVERSITY ?. IS THIS DIVERSITY ?. NASW Code of Ethics. “1.05 Cultural Competence and Social Diversity

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CREATING AND MANAGING STAFF DIVERSITY

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  1. CREATING AND MANAGING STAFF DIVERSITY Rhonda Bills and Angie Whitley West Virginia University Social Work 654 September 25, 2008

  2. WHAT IS DIVERSITY ?

  3. IS THIS DIVERSITY ?

  4. IS THIS DIVERSITY ?

  5. NASW Code of Ethics “1.05 Cultural Competence and Social Diversity C) Social workers should obtain education about and seek to understand the nature of social diversity and oppression with respect to race, ethnicity, national origin, color, sex, sexual orientation, age, marital status, political belief, religion, and mental or physical disability (NASW, 1999).”

  6. Hiring Diverse TEAMs Important considerations: Analysis of the open position job description Analysis of current staff and the team Job announcement Employment Policies and Procedures (Weinbach, 2008)

  7. Important Considerations Similar-Attraction effect: We tend to recruit candidates just like ourselves due to the tendency to avoid those who are different. Diverse groups have a much greater chance of creativity and innovation. The “Intersection” allows different viewpoints and frames of mind to emerge (Johansson, 2006).

  8. Staff Menu – Rural Practice Hybrid Paraprofessional/Indigenous nonprofessional • Specialized education and training • From the communities they serve • Viewed less as the “outsider” in Appalachia • Have “been there” • Gain acceptance and trust of clients quickly • Access to and knowledge of informal & formal resources (Weinbach, 2008)

  9. Let’s Get to Work! It is your first week on the job as a Manager. You must hire a fourth team member. Packet includes: • Resume from Martha Stewart, Oprah Winfrey, and Hanna Montana • Organization and team overview • Review chart

  10. Who did you choose?Why?

  11. Managing Diverse Teams Requires group management skills to avoid problematic group dynamics. Depersonalize conflicts. Maintain an open environment where all ideas get heard (Johansson).

  12. MANAGING DIVERSE TEAMS Promote policies and procedures that: demonstrate respect for difference, support the expansion of cultural knowledge and resources, safeguard the rights of and confirm equity and social justice for all people (NASW, 1999).

  13. Rural Practice “It is not our responsibility as managers to help our clients become more sensitive to cultural differences (although it might be a goal of their treatment) (Weinbach, 2008, p. 122).” Whose responsibility is it?

  14. Rural Practice Social workers’ social change activities seek to promote sensitivity to and knowledge about oppression and cultural and ethnic diversity (NASW, 1999). Case example

  15. Rural Practice Diversity Challenges?

  16. Culturally Competent Organizations Destructiveness Incapacity Blindness Pre-competence Competence Proficiency (Cross, Bazron, Dennis, & Issacs, 1989) (Goode, 2004)

  17. Culturally Competent Organizations Destructiveness Incapacity Blindness (Cross, Bazron, Dennis, & Issacs, 1989) (Goode, 2004)

  18. Culturally Competent Organizations Pre-competence Competence Proficiency (Cross, Bazron, Dennis, & Issacs, 1989) (Goode, 2004)

  19. CulturalLY Competent Organizations Five Essential Elements: Acknowledging and valuing diversity Conducting a cultural assessment Managing the dynamics of difference Acquiring and institutionalizing cultural knowledge Adapting to diversity and the cultural contexts of communities (Cross, Bazron, Dennis & Isaacs, 1989) (Goode, 2004)

  20. Cultural Context of West Virginia ______ % of the population over 5 years old with a disability (2000) ______ % who speak a language other than English at home (2000) ______ The number of households of same-sex partners (2000) (US Census, 2008)(Gaydemographics.org, 2008)

  21. Cultural Context of West Virginia ______ % of the population living below the poverty level (2004) ______ % of blacks or African Americans (2006) ______ % of adults 25 years and older with a high school diploma (2000) (US Census, 2008)

  22. NASW Standards for Cultural Competence for Social Work Practice NASW (2001) charges social workers with the ethical responsibility to be culturally competent. Standards based on Policy statements and the Code of Ethics

  23. NASW Standards for Cultural Competence for Social Work Practice The Standards Ethics and Values Self-awareness Cross-cultural knowledge Cross-cultural skills Service delivery (NASW, 2001) Empowerment & advocacy Diverse workforce Professional education Language diversity Cross-cultural leadership

  24. Diverse Workforce “Social workers shall support and advocate for recruitment, admissions and hiring, and retention efforts in social work programs and agencies that ensure diversity within the profession.” (NASW, 2001, p. 24)

  25. Summing it Up Our wiki site: http://sw654fall08group2.wikispaces.com Questions?? Comments…

  26. References Cross, T.L., Bazron, F.J., Dennis, K.W. & Isaacs, M.R. (1989). Toward a culturally competent system of care: A monograph on effective services for minority children who are severely emotionally disturbed. Washington, DC: Georgetown University, Child and Adolescent Service System Program. Gay Demograhics (n.d.) http://www.gaydemograhics.org. Retrieved on September 24, 2008.

  27. References Goode, T. (2004). Cultural Competence Continuum. Retrieved from www.nccccurricula.info/documents/TheContinuumRevised.doc. Washington, DC: Georgetown University, University Center of Excellence in Development Disabilities. Johansson, F. (2006). The Medici effect: What elephants and epidemics can teach us about innovation. Boston: MA: Harvard Business School Press. Lukas, C. (1998). Consulting with nonprofits: A practitioner’s guide. Saint Paul, MN: Amherst H. Wilder Foundation.

  28. References National Association of Social Workers. (1999). Code of ethics of the National Association of Social Workers. Washington, DC: Author. National Association of Social Workers. (2001). NASW standards for cultural competence in social work practice. Washington, DC: Author. Retrieved from http://www.socialworkers.org/practice/standards/NASWCulturalStandards.pdf. United States Census. (2008, July 25). State and county QuickFacts. Retrieved from http://quickfacts.census.gov/qfd/states/54000.html

  29. References Weinbach, R. (2008). Creating and managing staff diversity. The social worker as manager: A practical guide to success. (5th ed.). (pp. 99-130). Boston, MA: Allyn and Bacon.

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