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Angry Branch Manager Investigation of Calwest Mortgage Company

Angry Branch Manager Investigation of Calwest Mortgage Company. Lauren Carlucci Ashlee Cuddy Emily Moss Tara Murphy Travis Orr. Agenda. Background Key Players Major Issues Recommendations & Implementation. Company Overview. Mortgage backed loans Great success in 1990’s

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Angry Branch Manager Investigation of Calwest Mortgage Company

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  1. Angry Branch ManagerInvestigation of Calwest Mortgage Company Lauren Carlucci Ashlee Cuddy Emily Moss Tara Murphy Travis Orr

  2. Agenda • Background • Key Players • Major Issues • Recommendations & Implementation

  3. Company Overview • Mortgage backed loans • Great success in 1990’s • Policy of internal promotion • Account Executive  Branch Manager -Conflict at Manhattan Beach Branch

  4. Key Players • Stephanie Lawson: HR Manager • Joe Underwood: HR Representative • Michael Griffin: Regional Manager • Henry Starks: Branch Manager • Sal Khan: Account Manager

  5. 7 Issues Micromanagement Race Discrimination Tape Recordings Physical Abuse Mental Abuse Intimidation & Retaliation Lack of Written Performance Issues

  6. Termination • Fire Calwest Manager Henry Starks • Cause of several issues • Liability to the company • Unhealthy workplace environment • Failure to follow policies • Decreasing sales • Exhausted other resources • Moving other employees to different office locations • Investigated complaints

  7. Recruitment

  8. Training Program • Current Policy • 1 Week training program • Focused on Selling Loans • 1 Hour of Human Resources & Management Techniques Training • New Policy • Partner with American Management Association • In Depth Seminars & Classes teaching management techniques • Classes Taught: • - Management Skills for New Managers • - How to Communicate with Diplomacy, Tact, and Credibility • - Successfully Managing People

  9. Training Implementation • Points of Interest • Taken in Seminar or Class Format so Management can Interact With People • Seminars Taken During Work Hours • Managers are Compensated to Attend

  10. References (2010). Seminars. Retrieved from http://www.amanet.org/individualsolutions/seminars.aspx?SelectedSolutionType=Seminars Armstrong, Michael. A handbook of human resource management practice. Sterling: Kogan Page Limited, 2003. The Conference Board. "U.S. Job Satisfaction at Lowest Level in Two Decades ." 5 January 2010. The Conference Board: Trusted Insights for Business Worldwide. 10 March 2010 <http://www.conference board.org/utilities/pressDetail.cfm?press_ID=3820>.

  11. Questions & Comments

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