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Online Registration Challenges and Solutions

Online Registration Challenges and Solutions. Carnegie Mellon University OLR Evolution Fall, 1995 - Spring, 1999. The Challenge.

geoffrey-stewart
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Online Registration Challenges and Solutions

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  1. Online Registration Challenges and Solutions Carnegie Mellon University OLR Evolution Fall, 1995 - Spring, 1999

  2. The Challenge “The subprocesses are ... inconvenient and time consuming; bureaucratic; labor intensive; paper-intensive; prone to error; and unstructured and inconsistent across colleges.” --Student’s problem statement

  3. Before OLR • Student must walk the campus to get signatures from teaching department • Inconsistent paper and electronicprocess • Inconsistent course access rules across depts

  4. Student Requirements • A system that is: • Convenient • Accessible • Informative • Fair • Treats students as responsible participants

  5. OLR Design • Self-service, web-based • Available 6:00am to 2:00am all year • Enforces consistent rules across departments • Real-time update to Student Info. System

  6. Architecture Ether HP 9000 HP 9000 Campus Network Ethernet Ethernet Ingres Data Netscape Enterprise Server + Verisign Key + Custom APIs Custom C Programs

  7. Functionality • Initial registration • Drop/add • Add and remove from waitlist • Course and section switching • Course and section information

  8. Implementation Milestones 1997 1998 1999 For F97 For S98 For F98 Apr97 Pilot Nov97 Full release to CMU campus 2nd Registration cycle using initial process

  9. Implementation Milestones 1997 1998 1999 • Problems • Way too slow... • Initial fix • Performance tuning • Final solution • Time assignments For F97 For S98 For F98 Apr97 Pilot Nov97 Full release to CMU campus 2nd Registration cycle using initial process

  10. Ether Performance Tuning Database Server & Web Server Campus Network Ethernet Ethernet Netscape Server SIS Ingres Database Application

  11. Implementation Milestones 1997 1998 1999 For F97 For S98 For F98 For S99 For F99 Apr97 Pilot Nov97 Full release to CMU campus 2nd Registration cycle using initial process 2 registration cycles using time assignments

  12. Current Project Status • A success for students, faculty, administration • Meets student requirements • Allocates university resources fairly • Improved data quality • Captures course-demand data for decision support

  13. Student Response “As a senior, this was a very refreshing experience. It was much easier, friendlier, and more efficient than having to wait in long lines for hours and deal with tired and frustrated department people.” “Online registration is a great idea. I had been waiting in lines for the past four years. Now, I’m registering for classes from my home…” “Online Registration is so COOL!” “It was really smooth. I got everything done in less than 3 minutes.” “Oh my gosh…that was soo awesome!”

  14. Essentials for Success • Implementation team • Dedicated, varied constituencies, fun, risk-takers • Clear student directives • Champions • Big dogs, early, inclusive, “ever supportive” • Key assumptions provide guidance & focus

  15. Essentials for Success (cont.) • Benchmarking • Proof of concept • Testing the technology -- SIO • Testing the Process -- OLR pilot • Complete audit trail

  16. Leasons Learned • Performance • Peer and independent technology reviews • Load testing • “Gating” • Communications with students • Focus groups, student gov’t & newspaper, OLR advisory board • OLR online feedback • Public relations professionals

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