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Writing enquiries and replies to enquiries

Writing enquiries and replies to enquiries. Week 9 – 2 nd meeting Nov 7 th , 2012. Learning Outcomes. By the end of today’s lesson, students should be able to 1) write enquiries letters 2) write replies to enquiries letters.

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Writing enquiries and replies to enquiries

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  1. Writing enquiries and replies to enquiries

    Week 9 – 2nd meeting Nov 7th, 2012
  2. Learning Outcomes By the end of today’s lesson, students should be able to 1) write enquiries letters 2) write replies to enquiries letters
  3. Activity 1: Reading (Fully Blocked Layout Style with Open Punctuation) Activity 2: Layout of business letters Guidelines for structuring business messages : The four-point plan Activity 4: Language expressions Activity 5: Writing an enquiry Activity 6: Writing a reply to enquiry Activity 7: Replying to enquiries
  4. Activity 1 Reading (Fully Blocked Layout Style with Open Punctuation)
  5. Activity 2: Layout of business letters Study the sample layout of a business letter (page ... in the module) and then name the parts of a business letter
  6. Answers: Letterhead; reference; sender’s address; date; inside address; salutation; heading; body of letter; complimentary close; sender’s name, signature, designation, department; enclosure (if anything is enclosed).
  7. The four-point plan
  8. Activity 4 Language expressions exercises (pp.71-72)
  9. Activity 5 Writing an enquiry (p.72)
  10. Activity 6 Writing a reply to enquiry
  11. Activity 7 Replying to enquiries
  12. DIY Activity 7: Online practice exercises (p.74)
  13. Next class meeting Writing complaints and replies to complaints

  14. THANK YOU

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