What does S.A.P. stand for ?

2. What does S.A.P. stand for ? • Super Amazing Program ! • Trainer, user and developers • So much information available! • You can default almost anything! • So Customizable! • So many resources available! It’s all about attitude! SAP

3. ROI ? • Training is often the last step in deployment • How do you avoid “Shelf-Ware” ? • Training tools ? • Tips for success • Return On Investment

4. What I’ll Cover • Philosophies • KISS: Techniques and Tools to Keep it Simple • Resources: Blended Learning Approach • Methods to Monitor Success Monitor Philosophies Resources KISS

5. Philosophies Positive Attitude Teach a man to fish Seek First to Understand... Philosophies “Tell me, Show me, Let me do it” Be a Tour Guide Show how easy it is !

6. Philosophy: Seek First to Understand • Stephen Covey – Habit 5 • PM vs MM Silos – Requisitions; “see LT” “(LT)” “*LT” • WO column arrangements copy & paste into WO WO Columns, capture text with Ctrl-Y WOW !

7. Avoid “Shelf-Ware” • Involve Power Users to test and critique • Ownership • Works the way users need it to • Increases users acceptance • Involve trainers in development or configuration • Catch bugs prior to go-live • User advocate

8. Attitudes • Super Amazing Program ! • Trainer: • Create the right attitude and keep it interesting and fun • Enthusiasm, passion and patience • Be a motivator • Establish a team of Super Users (keeners) or coaches • Spread the same positive message • Help author and edit training documents • User: • “What’s in it for me? “ “Begin with the end in mind” • “Show me! “ Examples are required • “Sell me! “ Some users need more convincing than others

9. “Teach a Man to Fish” • Teach from online Resources (searchable) • Show how to get GUI Help • Show how to get Menu > Help • Transaction, Glossary • F1 in most fields/check boxes can help • F1 - - does a PID exist to set default ? • OnLine Usergroups • http://www.youtube.com/watch?v=6GQeHnbT1k4

10. Tour Guide Analogy • “Hi, my name is Greg, I will be your SAP tour guide” • “Sometimes it may feel like a quick tour of Europe” • “Sometimes like the Amazon jungle” • “Don’t worry, you have a tour guide (me) and guide book (manual), so let’s have some fun” • As a trainer, be flexible but keep on track

11. It’s Easy ! New Users - Wow them! • New users may come into SAP with bias • Demonstrate the ease of getting at large amounts of information with FL Structure (IH01) WOW! Super Amazing Program! • You can create Notifications and Work Orders from here! • “One stop shopping! “

12. Tell me, show me, let me do it • Explain the “Why” you need to do a task (Business Process) • Show the “easy” way of doing it • Let the user do it • 75% hands-on • Most people learn by doing • Repeat core concepts for retention • Some people remember best with pictures, graphical view of business process • Knowledge of impending quiz can boost participation and retention, encourages hands on as well

13. KISS Simplify Logon, screens & reports Defaults where possible Avoid Jargon KISS NetWeaver & GUI Xt Role based menus Business Process based training, search variants , report variants

14. KISS: SAP Jargon “SAPanese” Create an emergency work order against paper machine #2 and create your contracting out service requisition Create the pm05 work order on pm2 and create a pm03 requisition vs. and use consistent language

15. KISS: Our Go-Live “Story” • Situation – We went live with many screens that were two pages long or more, with tons of defaults not set, and only lengthy manuals to guide users. • Actions – simplified search screens, defaulted screens, customized columns in WO Operations and reports. Business Process variants. Tip sheets, quizzes, online videos. Keep end users engaged. • Results – Increased user acceptance and productivity, new users wondering what all the fuss was about

16. KISS: Configuration • SSO (Single Sign On, pass-through authentication) • Desktop Shortcut to transaction via • Defaults (Work Order Extra Settings & PIDs) • Screen Configurations; hide fields, customize tabs • Business process based search variants , married to; • Business process based report variants

17. KISS: Role Based Menus • 1st Role = Read only, search only – promotions as competent • Easy access to transactions • Only relevant Menu choices, what the role allows • Menu items in order of Business Process • Supervisor can switch to Trades Menu easily; “Step in my shoes”

18. KISS: Business Process vs Transaction Based • Who is responsible for what action(s) ? • Where does it go for approvals ? • See follow-up • See Status of Notification or Work Order

19. Work Flow Overview by Catalyst Paper Corp. Postpone Identify Opportunity Enter Notification Prioritize Notifications Delete Complete Asset Care Program Planning Backlog Schedule work orders Approve Work Order Plan Work Order Create Work Order Planner O u t s t a n d i n g Supervisor Release W.O. Assign W.O. Execute Work Document Work TECO WO I n p r o c e s s

20. Customizations • NWBC (Netweaver Business Client) • PDF by Cohesion.biz

21. Customizations • GUI XT – custom screens • almost anything goes • re-arrange fields as desired, fields as radio buttons !

22. KISS: Benefits and ROI • User acceptance and “happiness”  • Lower training time & cost • Increased productivity & data entry efficiency • removing fields, condensing screens, speeds up users performance • Consistent business process • But... Give feedback to SAP, SAP may create new screens • Huge win for all users, huge advantages for all • Now, how to deliver the training ?

23. Resources Conference Room Seminars 1 on 1 Coaching Instructor Led Classroom or OnLine Sessions OnLine HELP Resources Training Accelerators SAP Community Documents; Manuals, tip sheets

24. Tip Sheets for Trades at Catalyst Paper Corp.

25. Backside;

26. Training Accelerators • Adobe Captivate (Online Demo) (My demos) • MS Windows 7 type “Steps” in Start> Run • Jing (free) – Uses Camtasia to edit • SAP Tutor (part of SAP Solution Manager) (Guide) • RWD uPerform (online demo) • STT Trainer (demo follows) • DatangoPodcast

27. STT Trainer

28. STT Trainer

29. STT Trainer

30. STT Trainer

31. ROI with Learning Accelerators • Training just in time, just enough • Cuts down on classroom time, travel expenses • Users can work at their own pace • Helps with retention • Easy help when stuck • How can you see your ROI with training ?

32. Monitor Who Needs What ? Role Based Training History LMS System Performance Issues ? Compliance - Quizzes Monitor Who is struggling out there ? Error Tracking Attendance What screens are being used? OnLine Resource Usage ?

33. Monitor: Required Training / Compliance Access Outlook LMS EXCEL

34. LMS; Example Traccess

35. MS SharePoint Site • Common Repository for Training Resources • Allows Co-Author management, security • Subscription – self or push • Documents organized By Role and Task (Transaction) • By issue (Problem/Solution) (Lessons Learned) • Searchable - it’s all about “meta data” • Monitor Usage (are people reading your documents ?)

36. Monitor: LMS (Learning Management System) • SCORM COMPLIANT • “Sharable Content Object Reference Model” • Role Based Required Training • Opens up Managers’ Awareness of Skill sets, time required • Engages management • Assists with focused training • Quizzes that users can challenge • Quizzes following classroom instruction • Stimulates better retention • Attendance tracking • Course Registration; EXCEL, Outlook, WebEx; Ideas ?

37. Monitoring Tools • RWD “Help LaunchPad” analysis reports • KNOA.com Solution Brief • Are users using the new transaction? • Who is struggling and Where ? • What is causing system performance issues • Calculate and Demonstrate Training ROI

38. Puzzled ? KISS • Avoid Jargon • Simplify • Variants • Role based menus • Defaults Philosophies • Understand • Attitude • Wow! That’s easy • Tour Guide • Fish • Tell me, show me, let me • Business Process • Based Training Resources Monitor • GUIXt • Role Based Needs (LMS) • Quizzes • Compliance • Registration • Instructor • Coaching • Seminars • Webinars • OnLine HELP • Documents • “Videos” (Accelerators) • SAP Community • Doc access • Subscriptions • Error Tracking • Servers • Training ROI

39. Opinions; • SAP is Amazing! • People Require Training and Motivation • SAP is Customizable to quite an extent! • SAP has lots of help available! • There are many resources, tools and people available to help!

40. Questions ? How to contact me… Greg Olynyk greg@cvgo.com 1-250-339-4969 http://cvgo.com/