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Managing Change

Managing Change. The Complete Perspective. Course Navigation. Forces Behind Change Organizational Challenges Natural Stages Of Change Understanding Change Internally Responding To Change Leading Others Through Change. Course Objectives. After Today's Session, You Will Be Able To

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Managing Change

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  1. Managing Change The Complete Perspective

  2. Course Navigation • Forces Behind Change • Organizational Challenges • Natural Stages Of Change • Understanding Change Internally • Responding To Change • Leading Others Through Change

  3. Course Objectives After Today's Session, You Will Be Able To • Understand The Forces Behind Change • Recognize The Impact Of Change On People • Discover Your Reactions To Change • Take Ownership Of The Change Process • Demonstrate The Ability To Implement Change • Lead People Through Organizational Change

  4. Forces Behind Change In Your Table Groups Discuss The External Or Internal Forces Which Cause Organizations To Implement Change

  5. Forces Behind Change • Evolving Technology • Economic Conditions • Business Competition • Demographics and Values • Continual Redesign Of Work • Reinvention / Reengineering

  6. What ‘s New About Change? • More Innovative Thinking • Rising Tide Of Competition • New Ideas, Higher Expectations • Cost Effective / Value Added Services • Organizations Reinventing Themselves • Employees Sharing In This Leadership

  7. What ‘s Hard About Change? • Breaking Old Habits • Learning New Skill Sets • Understanding The Change • Dealing With The Uncertainty • Taking On More Responsibility • Adjusting To More And Faster Change

  8. Your Change Situation Discuss Your Change Situation & The Challenges You Are Facing Think About Real-Life Challenges Be Prepared To Report Out To The Group

  9. Business Challenges What Are Some Of The Challenges Facing Your Business? What Is Your Culture To Change? What If You Don’t Change?

  10. Personal Factors Of Change • All Change Produces Fear • We Need Ways To Deal With Or Express Our Anxiety • People Move Through The Cycle At Their Own Pace • We Will Think About What We Have To Give Up • People Feel Alone Even With Group Change • During Times Of Change, Perceptions Are Distorted • In The Absence Of Info, People Will Make It Up • People Need Predictability & Stability With Change • People Resist Change That Is Forced On Them

  11. Reactions To Change In Your Table Groups Create A List Of Possible Employee Benefits Possible Employee Fears

  12. Managing Change As You Watch The Video Please Take Note To The Steps In Effectively Managing Change Handling Change Internally And Leading Others Through Change

  13. Managing Change Edge Training Systems Video Managing Change The Complete Perspective 25 Minutes

  14. Managing Change Debrief • The World Is Changing • We Have To Adjust • Change Is Difficult • It Involves Uncertainty • Learning New Skills • Accepting Different Workloads

  15. Time For A Break

  16. Stages Of Change The Normal Stages Of Change • Shock • Anger • Resistance • Acceptance • Action

  17. Understanding Change Handling Change Internally • Understand The Change • Identify Benefits & Opportunities • Choose Your Actions

  18. Understanding Change Handling Change Internally • Understand The Change • Learn All You Can About Change • Roll Up Your Sleeves • Do Your Homework

  19. Understanding Change Handling Change Internally • Identify Benefits • Develop A Pro & Con Sheet • List Costs & Benefits • Analyze All Angles

  20. Understanding Change Handling Change Internally • Choose Your Actions • Develop An Action Plan • Consider Resources • Create Timelines

  21. Understanding Change In Your Table Groups Refer To Your Change Situation Determine Your Course Of Action Complete Pages #10 - #11 – #12

  22. Responding To Change Think As A Leader • Minimize Negative Reactions • Communicate The Change • Explain Benefits & Opportunities • Involve Employees In The Change • Maintain A High Level Of Trust

  23. Organizational Change Desired State Current State Transition State You!

  24. Steps In Managing Change Leading Others Through Change • Explain The Change • Ask For Opinions & Listen For Feelings • Solicit Ideas To Accomplish The Change • Request Support And Commitment • Monitor Progress

  25. Steps In Leading Change • Explain The Change • People ask…”How does this affect me?” • Describe the change and background info • Explain the What, Why, When & How • Discuss The Benefits • Lead people with confidence • Pitfall: Explaining a change unrealistically

  26. Steps In Leading Change • Ask For Opinions Listen For Feelings • Listen To & Validate Concerns • Clear Up Misunderstandings • Emphasize what has not changed • This creates an atmosphere of openness • Gets people involved and builds trust • Pitfall: Rushing past negative reactions

  27. Steps In Leading Change • Solicit Ideas To Accomplish Change • Involves people & creates buy in • Gets people thinking and talking • Best ideas come from the 20 foot rule • Listen and respond actively • Remain open to new input • Pitfall: Not listening or acting on responses

  28. Steps In Leading Change • Ask For Support And Commitment • Prepare people through the change • Ask for commitment, don’t demand it • Acknowledge a difference of opinion • Express confidence in the ability to adapt • Speak to people one-one one if needed • Pitfall: Becoming defensive

  29. Steps In Leading Change • Monitor And Reinforce Progress • Change has a way of “coming undone” • Continuous, ongoing attention is needed • Ensure everything is going as planned • Set milestones, track & measure results • Recognize & celebrate small wins • Pitfall: Not “Leading By Example”

  30. Leading Through Change After Reading The Situations Recommend A Course Of Action And Answer The Questions In Your Workbook Apply The Five Steps In Leading Others Through Change

  31. Navigating Change Refer To Your Change Situation Recommend A Course Of Action Apply The Five Steps In Leading Others In Change

  32. Wrap Up / Summary Managing Change Puzzle Activity As A Group Complete The Puzzle Activity Found On Page #24 Have Fun !!

  33. Understanding Change Handling Change Internally • Understand The Change • Identify Benefits & Opportunities • Choose Your Actions

  34. Steps In Managing Change Leading Others Through Change • Explain The Change • Ask For Opinions & Listen For Feelings • Solicit Ideas To Accomplish The Change • Request Support And Commitment • Monitor Progress

  35. As Change Leaders • Help Develop A Shared Vision Of How The Change Will Be Successful • Communicate This Vision To All Concerned • Look For Areas That Need Improvement • Stay Focused On The Outcome Of The Change • Learn From Your Mistakes And Encourage Others To Do So • Change Along With The Change

  36. What Questions Do You Have?

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