1 / 17

SmartMeter™ Delivering Customer Benefits

Learn about the SmartMeter™ program by Pacific Gas and Electric Company, providing energy services to millions of customers. Discover the customer benefits, dual network architecture, timeline, and future innovations.

georgepwilliams
Télécharger la présentation

SmartMeter™ Delivering Customer Benefits

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SmartMeter™ Delivering Customer Benefits Jana Corey Director, Policy Planning Integrated Demand-side Management Pacific Gas and Electric Company

  2. Pacific Gas and Electric Company • Energy services to 15 MM people: • 5.1 MM Electric customer accounts • 4.3 MM Natural Gas accounts • 70,000 square miles with diverse topography • 20,000 employees • A regulated investor-owned utility Ranked the greenest utility in the United States

  3. Smart Grid Electric Demand as Balancing Resource Renewable Resources Balancing Resources Demand-side Resources Storage Back-up Generation

  4. Demand Response Energy Efficiency Conservation Traditional Demand-side Resources

  5. SmartMeter™ as Foundation Automated meter reading for all gas and electric customers • Over 5.5 million advanced meters installed; 10 million by mid-2012 • Hourly intervals for electricity; daily intervals for gas Customer benefits today Platform for future innovation

  6. Dual Network Architecture Radio Frequency Mesh Electric Network Network AccessPoint Data Collector Unit Radio Frequency Gas Network

  7. Using Advanced Communications • Solid-state technology • Integrated remote connect / disconnect, load-limiting switch • In-premise network gateway Customer Energy Management Network SmartMeter™ Communications Network Radio Radio Basic Meter

  8. SmartMeterTM Timeline 10 million meters 2005: 5000 Meter Pilot 2006: Full Deployment Launch 2008: Customer Online access to usage data SmartRate 2009: Remote connect/disconnect Outage management 2012: 10 million meters installed 5.5 million meters installed Millionth meter installed Launch 2006 2007 2008 2009 2010 2011 2012

  9. SmartMeter™ Program Benefits Customer Service Choice and Control Enable the Future • Convenient meter reading • Faster power restoration • Remote connect/disconnect • Faster problem resolution • More accurate billing Provide customers greater choice and more control over their energy bills Provide customers more convenience and better, faster service Put in place a platform for innovation • Energy usage data • New pricing options like SmartRate • Automated customer energy management • Distributed generation and storage • Electric vehicles

  10. Customers Can View Their Energy Use Secure customer access through PGE.com Energy use by hour or day View by billing cycle, month, or week For SmartRate customers, colors designate critical peak, peak, and off-peak Temperature overlay John Doe 77 BEALE STREET

  11. Temperatureoverlay Daily use(by billing cycle,month or week) SmartDaycolor-codeddetail Hourly use(by day or week) Details Provide Actionable Insight

  12. Recruitment 10,000 voluntary participants in 2008; 24,000 in 2009 Experience 2008: Across 9 called events, the average residential customer achieved a reduction of 16.6% 2009: Across 15 called events, the average residential customer achieved a reduction of 15% Retention 90% of 2008 customers remained on the plan in 2009 95% of 2009 customers intend to remain on the plan in 2010 Enables New Rate Plans SmartRate empowers customers to reduce peak loads

  13. Energy Alerts for Tier Increases • Early warning of high usage with enough time to react • When actual usage-to-date crosses Tier 3, 4 or 5 • When usage is forecasted to cross Tier 3, 4, 5 by end of billing period • Delivered via: • Email • Text message • Outbound phone call

  14. Future: Personalized Energy Advice • Comparative Norms • Help customers understand their usage in the context of a bigger picture • “What does one kWh mean?” • Deep Dive into Usage • Interval usage patterns lead to insights on customer behavior • Educate customers on how they use energy daily • Incent customers to change their behavior and proactively manage their energy usage • Relevant, actionable tips • Insights generated from interval usage can lead to personalized and actionable tips for the customer

  15. Future: Customer Energy Management From utility into the home: • Timely price signals • Appliance / energy management control signals From meter to utility: • Customer electric use • Customer energy generation (e.g. solar) • Appliance response to energy management control signals • Required Industry Developments • Finalize functionality, security, and interoperability standards • Rigorous testing of integrated solutions

  16. Vibrant Energy Management Industry Device/Equipment Vendors Application SoftwareVendors Software Platform Vendors Systems Integrators/Service Providers *

  17. At PG&E, We Are Committed To Sustainability

More Related