1. IGEL UMS Product Marketing Manager October2011 Florian Spatz Universal Management Suite

2. Overview • Update Process • Additional Tools

3. Overview

4. Overview Category • Remote management solution General Features • Full remote administration of your IGEL infrastructure • Central installation, configuration and update management including Buddy Update • OS independent UMS console

5. Security • Secured communication • With SSL protection • With Local certificates on the client side • Even through firewalls due to the usage of HTTPS • Full and reliable backup functionality • Failover mode enables high reliability of the UMS • User authentication and rights management • Access control on directories, profiles and thin clients for administrators and groups of administrators

6. MAC address CSV File Serial number Automated Deployment and Roll-out • Import and configure new thin clients before roll-out through MAC addresses • Multiple clients can be imported with CSV-Files • CSV-Files can be generated automatically and provided with delivery • CSV-Files can contain additional information like serial number for asset management

7. Asset Management • Hardware inventory • Software inventory • Licensed features • Installed Hotfixes (WES) • Export Asset information via Views

8. Update Process

9. Failsafe upgrade mechanism - Overview IGEL Firmware (Linux, Microsoft Windows Embedded Standard) IGEL Failsafe Update System

10. Failsafe upgrade mechanism – Functional Demo IGEL Firmware booted Transfer ofnew Firmware Updated IGEL Firmware booted Update initiatedReboot Update successfulReboot IGEL Failsafe Update System booted Update failedReboot

11. IGEL Failsafe Update Mechanism - Benefits • IGEL Update system is always healthy • Linux - except of hardware failures • Windows Embedded Standard– except of hardware and file system failures • Even loss of power during update process will not harm the system • No need to send the device to IGEL because of failed firmware updates • Stay up-to-date without the risk of damaging a running system!

12. UD Firmware update Contains complete UD firmware image Update initiatedfrom orvia Incremental Firmware Update UD Firmware Image onFTP / HTTP file server UD2-130 LX - ICA - RDP - network - printing - UMS agent - … ICA Entry Level: - ICA - RDP - … Standard Level: - VMware View - Appliance Modes - EricomPowerTerm Terminal Emulation - … Advanced Level: - ThinLinc - NoMachine NX - … UD5-430 LX Download - ICA - RDP - network - printing - UMS agent - VMware View - Appliance Modes - Ericom PowerTerm Terminal Emulation - … ICA, Appliance Modes, Ericom PowerTerm Terminal Emulation myigel.com

13. Buddy Update • Update only a single client in the branch office via the internet connection in order to reduce bandwidth consumption • Updated client serves as image source (FTP update server) via LAN for all other branch office Thin Clients WAN Headquarter – Data center Branch Office LAN UpdatedClient FTP Update Server

14. Partial Update • Install or update applications on Windows Embedded Standard Thin Clients • Update package contains only new or modified files • No complete snapshot needed • Very low network bandwidth usage • Faster update/customization of the clients • Reduced administration time and effort • Increased flexibility through combinations of different update packages • Less complexity through reduced amount of snapshots • Higher availability and productivity

15. Upgrade license deployment Upgrade License deployment UDC Token + Upgrade licence +

16. Additional Tools

17. Support Wizard • Automatic collection of log files from UMS server, UMS console and thin clients if necessary • Log package can be sent via Email to our support team

18. Firmware Downloader • Tool for downloading firmware updates from the IGEL webserver • Management of downloaded updates within the UMS • Management of multiple firmware version, also previous versions • Automatically offers available firmware updatesdepending on the registered clients