Proposed Implementation Plan

Proposed Implementation Plan Presented to: Bob StonehillFiserv Output Solutions12/12/12 DurgaAyyanathan· William Gorham ·Junsong Zhang

Company Background Worldwide • Leading global provider of information management and electronic commerce systems for the financial services industry Nashville: Output Solutions • Only Fiserv non-secure and secure credit card manufacturing facility certified by Discover, Visa, and MasterCard Vanderbilt Project • Worked over 130 hours and gained an intricate knowledge of companyprocesses

Project Charter

Approach

Project Methodology

Existing System Architecture Source: floor observations, operator interviews

Risk Analysis

Existing System Currently: • No regular procedureNew employee trained with older employee • No standardized CRC data entryVaries depending on different operators • Affects OEE measurements • Affects ability to track progress and productivity • No regular performance evaluation

Proposal

Incremental Proposal • Minor Collation Changes • Mirrors • Move Collator II4 feet away • Tables • Static mitigation device • OEE Follow Up • Regular operator check ups • Best practices for current employees

Clean Slate Proposal • Regulated training program for all new employees • Required use of best practices and SOPs • Standardized CRC data entry  OEE is standardized • Each processes’ outputs are regulated to minimize bottlenecks • Optimized scheduling • Operators are trained for multiple machines – can reallocate easily without efficiency loss

Employee Training • Standardized Operating Procedure Manuals • Collation and Lamination • Detailed Best Practices • 2 weeks with designated trainer • Trained on multiple (3-4) machines • Acknowledgement of Receipts

Training Outline

CRC Data Entry • Standardized Procedure • Taught during training • Allows for accurate OEE measurement • Already implemented in collation • Key for performance analysis and measuring productivity

Operator Check-In • Accountability is KEY • Regular individual meetings to review productivity • Examine OEE data together • Discuss opportunities for improvement • Encourage better performance

Cross-Functional Teams • Third shift laminators • Operators trained in multiple areas • Maintain optimal OEE • Allows for reallocation of operators • Streamlined workflow • No supermarkets • No bottlenecking

Work Breakdown Chart

Results

Collation Results • Using incremental improvements • 10% increase in run effectiveness • Due to encouragement of best practices, CRC awareness, and minor physical changes (mirrors etc.)

Collation Results OEE % Overall Effect

Collation Results Cards produced Cards Produced / Charge Hours Sep Oct Nov

Lamination Results OEE % Overall Effect

Additional Points of Interest

Conclusion

Questions?

Proposed Implementation Plan

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