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Proposed Implementation Plan

Proposed Implementation Plan. Presented to: Bob Stonehill Fiserv Output Solutions 12/12/12. Durga Ayyanathan · William Gorham · Junsong Zhang. Company Background. Worldwide

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Proposed Implementation Plan

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  1. Proposed Implementation Plan Presented to: Bob StonehillFiserv Output Solutions12/12/12 DurgaAyyanathan· William Gorham ·Junsong Zhang

  2. Company Background Worldwide • Leading global provider of information management and electronic commerce systems for the financial services industry Nashville: Output Solutions • Only Fiserv non-secure and secure credit card manufacturing facility certified by Discover, Visa, and MasterCard Vanderbilt Project • Worked over 130 hours and gained an intricate knowledge of companyprocesses

  3. Project Charter

  4. Approach

  5. Project Methodology

  6. Existing System Architecture Source: floor observations, operator interviews

  7. Risk Analysis

  8. Risk Analysis

  9. Existing System Currently: • No regular procedureNew employee trained with older employee • No standardized CRC data entryVaries depending on different operators • Affects OEE measurements • Affects ability to track progress and productivity • No regular performance evaluation

  10. Proposal

  11. Incremental Proposal • Minor Collation Changes • Mirrors • Move Collator II4 feet away • Tables • Static mitigation device • OEE Follow Up • Regular operator check ups • Best practices for current employees

  12. Clean Slate Proposal • Regulated training program for all new employees • Required use of best practices and SOPs • Standardized CRC data entry  OEE is standardized • Each processes’ outputs are regulated to minimize bottlenecks • Optimized scheduling • Operators are trained for multiple machines – can reallocate easily without efficiency loss

  13. Employee Training • Standardized Operating Procedure Manuals • Collation and Lamination • Detailed Best Practices • 2 weeks with designated trainer • Trained on multiple (3-4) machines • Acknowledgement of Receipts

  14. Training Outline

  15. Training Outline

  16. CRC Data Entry • Standardized Procedure • Taught during training • Allows for accurate OEE measurement • Already implemented in collation • Key for performance analysis and measuring productivity

  17. Operator Check-In • Accountability is KEY • Regular individual meetings to review productivity • Examine OEE data together • Discuss opportunities for improvement • Encourage better performance

  18. Cross-Functional Teams • Third shift laminators • Operators trained in multiple areas • Maintain optimal OEE • Allows for reallocation of operators • Streamlined workflow • No supermarkets • No bottlenecking

  19. Work Breakdown Chart

  20. Results

  21. Collation Results • Using incremental improvements • 10% increase in run effectiveness • Due to encouragement of best practices, CRC awareness, and minor physical changes (mirrors etc.)

  22. Collation Results OEE % Overall Effect

  23. Collation Results Cards produced Cards Produced / Charge Hours Sep Oct Nov

  24. Lamination Results OEE % Overall Effect

  25. Additional Points of Interest

  26. Conclusion

  27. Questions?

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