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WSCA Office Supplies

WSCA Office Supplies

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WSCA Office Supplies

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  1. WSCA Office Supplies Multiple Award: OfficeMax Contract Number 9803 Staples Contract Number 9802 Metro Office Solutions Contract Number 9798 WSCA Office Supplies Webinar January 2010

  2. Office Supplies Sourcing Team Pam Johnson, Oregon – Lead State Tom Mayer, Alaska Tom Spiker, Colorado Bonnie Sletten, Idaho Gail Burchett, Nevada Elizabeth Clark, Oregon Larry Thacker, Utah Douglas Richins, WSCA WSCA Office Supplies Webinar January 2010

  3. Procurement Process Compliant with Oregon Law pursuant to its authority under OAR 125-246-0170(3). Competitive sealed Proposal, pursuant to ORS 279B.060 , OAR 125-247-0261 and OAR 125-246-0450. Release Date – May 4, 2009 Pre-Proposal Conference – May 14, 2009 Proposal Closing date – October 8, 2009 WSCA Office Supplies Webinar January 2010

  4. Procurement Process cont. WSCA Office Supplies Webinar January 2010 Suppliers could respond for all states, or a single state • Proposals to Provide All States – 6 • Single State Proposals Received Nevada – 1 Alaska – 1 Colorado – 2 Utah - 1

  5. Evaluation Process Mandatory Requirements Desirable Features – 500 possible points Pricing - 500 possible points 1,000 total WSCA Office Supplies Webinar January 2010

  6. Total Points for Awardees OfficeMax 870.038 Staples 851.442 Metro Office 846.999 Single State Awards Office Depot (Utah) 792.960 Sun (Colorado) 769.746 EON (Colorado) 756.768 WSCA Office Supplies Webinar January 2010

  7. WSCA Office Supplies Webinar January 2010

  8. WSCA Contracts for Office Supplies and Service WSCA Office Supplies Webinar January 2010

  9. Mandatory Requirements of the Contracts Online Catalog and Ordering Capability No Forced Substitutions Service Representatives Training Key Persons Freight Policy Shipping Delivery and Distribution of Goods Shipped  Reporting Requirements Emergency Management and Recovery WSCA Office Supplies Webinar January 2010

  10. Scored Desirable Features of the Contract Excellent Customer Service Return Policy Contract Management Implementation and Communication Sustainability ESB/MBE/WBE Packaging Environmental Practices CRP / QRF Retail Store Purchases WSCA Office Supplies Webinar January 2010

  11. Category Discounts by SupplierVendor Specific Catalog WSCA Office Supplies Webinar January 2010

  12. Category Discounts (2)(Vendor Specific Catalog) WSCA Office Supplies Webinar January 2010

  13. Category Discounts (3)(Vendor Specific Catalog) WSCA Office Supplies Webinar January 2010

  14. Category Discounts (4)(Vendor Specific Catalog) WSCA Office Supplies Webinar January 2010

  15. Category Discounts (5) (Vendor Specific Catalog) WSCA Office Supplies Webinar January 2010

  16. Spreadsheet of Category Discount comparisons WSCA Office Supplies Webinar January 2010

  17. OfficeMax WSCA Office Supplies Webinar January 2010

  18. OfficeMax Contract Number 9803 - Customer Service & Contract Management Teams: Existing Dedicated Infrastructure & Management Teams supporting State and Local Governmental entities to ensure compliance and seamless Implementation 100% US-Based Customer Service Teams Reporting tools, online and custom reports available by request done to end-user levels at no charge WSCA Office Supplies Webinar January 2010

  19. OFFICEMAX (2) - Highlights: The OfficeMax Vendor Specific Catalog discounts apply to all products within their Full Line Catalog. Approx. 13,000 items designed to meet all the requirements large organizations or businesses might have for Office Supplies, Toner, Paper, etc. This is not a mini or abbreviated catalog! Includes: Office Supplies Paper Ink & Toner Technology Supplies In-Stock Furniture Over 2500 Recycled items + 1300 additional environmentally preferable items (clearly identified) Over 600 MWESB manufactured items (clearly identified) Guides and information More - Discount Structure: All discounts are from Mfg List as updated quarterly and are absolute = no floors or exceptions. WSCA Office Supplies Webinar January 2010

  20. OFFICEMAX (3) - Key Elements of this contract are: Online Catalog, Ordering and Reporting Capability -Service Representatives: - Representatives located throughout the States - Training: Training at no charge available on: Online ordering and reporting Contractual and organizational objectives and goals Sustainability Productivity WSCA Office Supplies Webinar January 2010

  21. OFFICEMAX (4) - Key person: Adam Just, Senior Key Account Manager 503-857-3191 adamjust@officemax.com - Freight Policy: No freight charges on catalog item orders (Alaska, Hawaii may have up charge) - Shipping: Next day delivery is available in most service areas for orders placed by 4:00PM (second business day delivery in some rural or remote areas). Scheduled sustainable deliveries are also available. WSCA Office Supplies Webinar January 2010

  22. OFFICEMAX (5) - Delivery and Distribution of Goods Shipped: Delivery by OfficeMax private fleet drivers or contracted carrier. - Reporting Requirements: Reports available: Usage with detail to cost center end-user level Recycled items with % of recycled content MWESB items Custom report to meet customer needs Custom invoicing reporting - Emergency Management and Recovery: Per the RFP and may be tailored for each state via the Participating Addendum - Excellent Customer Service: Over 700 US-Based customer service personnel available via online system, 800 # and email. Customer service phone calls answered on average within 15 seconds Live Online Customer assistance WSCA Office Supplies Webinar January 2010

  23. OFFICEMAX (6) - Return Policy: Return Policy key points Catalog items can be returned for credit within 30 days of purchase Unless defective, items should be returned in resalable condition and in unmarked original packaging for full credit or replacement Returns can be initiated online at officemaxsolutions.com using your normal logon, or by calling 1-800-472-6473 An Authorization to Return (ATR) will be issued and should accompany the item being returned (please do not write on the item packaging). Upon the ATR being issued, a pick-up will be initiated to occur typically within 3 business days Credit will be issued upon return and inspection by OfficeMax WSCA Office Supplies Webinar January 2010

  24. OFFICEMAX (7) - Contract Management: Customized account and contract management conducted by tenured OfficeMax representatives. Emphasis placed on Organizational Savings, Productivity and Sustainability Goals. Structured Business Reviews and Previews for saving opportunities. WSCA Office Supplies Webinar January 2010

  25. OFFICEMAX (8) Implementation and Communication: OfficeMax’s implementation team will provide a simple and prompt activation and roll-out. To get started: Contact Adam Just at the email address or phone number provided above. Structured and flexible Implementation plans addressing goals and needs of the organization and designed to reach all end-users. Regular communication and business review meetings to look ahead and preview the Organization’s goals and initiatives with emphasis on savings opportunities. WSCA Office Supplies Webinar January 2010

  26. OFFICEMAX (9) - Sustainability: Approximately 4000 items that are recycled, re-usable and reduction oriented. “Tote” delivery program in selected areas to reduce the packaging and CO2 levels associated with standard deliveries. Reports generated to track progress. WSCA Office Supplies Webinar January 2010

  27. OFFICEMAX (10) Sustainable items clearly identified online and via a distinctive recycled item online catalog search Shopping lists customized to emphasize sustainable items Buyer’s Guide for “Environmentally Preferable Office Products” available with emphasis on TCO (Total Cost of Ownership) WSCA Office Supplies Webinar January 2010

  28. OFFICEMAX (11) - ESB/MBE/WBE Over 600 MWESB manufactured items stocked. WSCA Office Supplies Webinar January 2010

  29. OFFICEMAX (12) - Packaging: OfficeMax recycles packaging wherever possible in their own operations. As standard practice, they use only readily recyclable filler in our packaging Do not use as standard practice poly-styrene or molded plastic as filler Orders will be delivered in a box, manufacturer’s carton, or reusable “tote”. WSCA Office Supplies Webinar January 2010

  30. OFFICEMAX (13) All packages will include a label showing the account # and consignee#, (ship-to code). Delivery information includes; “attention to”, cost center, release and routing information, system generated invoice # and PO#, and delivery address. A packing list will be included providing detailed product information on the delivery contents as well as: “attention to”, cost center, release and routing information , system generated invoice # and PO#, and delivery address and contact information. WSCA Office Supplies Webinar January 2010

  31. OFFICEMAX (14) Alternatively, where regular delivery by OfficeMax delivery personnel is received, empty cartridges can be put in empty boxes or reusable “totes” and placed in the normal delivery area and OfficeMax drivers will collect and return for recycling. OfficeMax also supports several manufacturer based programs for cartridge recover and recycling including those of Hewlett Packard For participation in Manufacturer direct empty toner recycling programs, follow the instructions in the product packaging or contact your OfficeMax representative for more details. WSCA Office Supplies Webinar January 2010

  32. OFFICEMAX (15) CRP/Qualified Rehabilitative Facility (QRF): Stocks in excess of 700 products supplied by AbilityOne suppliers (Formerly known as NIB/NISH). Facilitates closed loop paper program with our manufacturer partner, Boise Paper, and Oregon’s contracted QRP recycling partner. WSCA Office Supplies Webinar January 2010

  33. OFFICEMAX (16) - Retail Store Purchases: “Retail Connect Cards” are available for use at over 1000 OfficeMax retail stores nationwide for contractual pricing on like items. The cards can invoice the customer’s account to the cost center/end-user level or be used in conjunction with a P-Card. “Retail Connect” purchases are verifiable, reportable, and tied to your account. Detailed usage and savings reports are available on the cards use. WSCA Office Supplies Webinar January 2010

  34. OFFICEMAX (17) - Environmental Practices: End of life commodities: Actively recovers, and collects to return for recycling empty toner cartridges. Contact OfficeMax, just as in a return, noting the request for empty cartridge pick-up, and an Authorization to Return (ATR) and pick-up will be initiated. WSCA Office Supplies Webinar January 2010

  35. STAPLES WSCA Office Supplies Webinar January 2010

  36. STAPLES Contract Number 9802 - Staples WSCA Representatives: please contact: Don Hasch, Vertical Market Senior Manager (714) 868-4274 don.hasch@staples.com WSCA Office Supplies Webinar January 2010

  37. STAPLES (2) - Training: Staples Advantage offers multiple training methods to assure participants have a full understanding of the WSCA program Training Webinars or on-site for large groups or one-on-one training On-Site “Kick-Off” or Orientation Events Quick-training guides and complete “User Reference Guides” which are available on our ordering website along with online tutorials that walk-through the most common ordering procedures Additional training options may be available, upon request Ongoing training is provided for authorized purchasers once your program is in place Shopping lists can be created to ensure a quick and easy online buying experience WSCA Office Supplies Webinar January 2010

  38. STAPLES (3) - Key person: Don Hasch – Senior Vertical Market Specialist – 714-868-4274 don.hasch@staples.com WSCA Office Supplies Webinar January 2010

  39. STAPLES (4) - Freight Policy: All shipments shall be F.O.B. Destination; freight prepaid and allowed. - Shipping: Staples Advantage offers deliveries directly to the ordering department/division address under the WSCA contract Next-Business Day delivery Deliveries are completed by Staples drivers in most areas (occasionally UPS may be used) WSCA Office Supplies Webinar January 2010

  40. STAPLES (5) - Reporting Requirements: Authorized Purchasers may request monthly electronic (Excel) usage and quality reports. These reports will include at a minimum, but not be limited to, the following metrics in any particular order: Fill rate Delivery success rate contract number (WSCA), Usage broken down by state agency, political subdivision, location and agency requestor Number of orders placed Total dollar value of orders placed during the reporting period Average value of each order Customized ad hoc reports also available on request WSCA Office Supplies Webinar January 2010

  41. STAPLES (6) - Emergency Management and Recovery: In the event of a natural disaster, Staples deploys various recovery plans, based upon an analysis of the business impact for different scenarios. Their local account management, distribution/fulfillment centers, and delivery teams will communicate (phone, email and in person) with the customer as to the extent of the disaster areas affected; and implement an action plan based upon customer needs. WSCA Office Supplies Webinar January 2010

  42. STAPLES (7) - Excellent Customer Service: Customer Service Phone # 1-888-238-6329 Customer Service Fax # 1-888-664-3311 Trained and experienced team of customer service professionals are available Mon – Fri 5:00 am PST to 5:00 pm PST WSCA Office Supplies Webinar January 2010

  43. STAPLES (8) - Return Policy: Staples guarantees a no-hassle return, regardless of the reason for return. Staples Advantage accepts any product for return for any reason within 30 days of receipt from our customer. Non-defective merchandise returns must be in saleable condition in original packaging/cartons and with original documentation for credit. Furniture returns must be in original cartons. Some furniture and custom ordered products will not be accepted for return or credit, please contact your account representative for details End user can request a return online or by calling customer service, a Return Authorization number is generated (via email for online requests and verbally for telephone requests). Note the RA number with the return product and place at normal delivery location for pick up. WSCA Office Supplies Webinar January 2010

  44. STAPLES (9) - Contract Management: Staples Advantage has assigned all WSCA Contract Management to one coordinator, Don Hasch who is experienced in managing government contracts and programs and is responsible for all aspects of WSCA. Don Hasch will work with Staples internal audit team to ensure accuracy and adherence to all components of the WSCA contract. WSCA Office Supplies Webinar January 2010

  45. STAPLES (10) To kick-off implementation, Staples’ Field Marketing Team will put together a Marketing Communication plan in order to keep end-users informed about the new vendor status, training opportunities, launch date and any other activities involved. In addition, Staples Field Marketing Team can assist in driving your initiatives, such as sustainability and cost reduction through customized marketing campaigns. WSCA Office Supplies Webinar January 2010

  46. STAPLES (11) Sustainability: Staples is committed to helping your organization reach the sustainability goals and reducing your supply costs. Reporting – Recycled Content, Environmental Impact, LEED Certification Online catalog reducing the need for paper catalogs – visit www.staplesadvantagecatalogs.com WSCA Office Supplies Webinar January 2010

  47. STAPLES (12) - ESB/MBE/WBE Innovative Diversity Supplier programs Full selection of MWBE Diversity products clearly identified with MWBE icons in our printed and online catalogs WSCA Office Supplies Webinar January 2010

  48. STAPLES (13) - Packaging: Staples’ SmartHold program has resulted in reductions in packaging waste by up to 20%. Detailed and customized information can be applied to packaging labels WSCA Office Supplies Webinar January 2010

  49. STAPLES (14) - Environmental Practices: Staples Advantage will provide tools to help manage the customer’s environmental practices. Program to recycle ink and toner cartridges Order Consolidation Calculator: Staples developed a process to help end users identify costs associated with small orders WSCA Office Supplies Webinar January 2010

  50. STAPLES (15) Achieved a 20% “Green Power” utilization throughout Staples facilities Sourcing more than 50% of all paper products from Forest Stewardship Council (FSC)http://www.fsc.org/about-fsc.html sources Paper reduction strategies and education available through Staples account manager WSCA Office Supplies Webinar January 2010