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Professional Development for ICT Staff in Health

Professional Development for ICT Staff in Health. Andrew Haw & Wally Gowing Professional Development Committee. Contents. Report on work of ASSIST & its PDC Professionalism - a reminder Professionalism Project Professionalism developments HIS Review Service Benchmarking Future Steps.

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Professional Development for ICT Staff in Health

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  1. Professional Development for ICT Staff in Health Andrew Haw & Wally Gowing Professional Development Committee

  2. Contents • Report on work of ASSIST & its PDC • Professionalism - a reminder • Professionalism Project • Professionalism developments • HIS Review Service • Benchmarking • Future Steps

  3. Professionalism - a reminder • Protecting the public • Governing body to direct behaviour • Standards of education & competence • Independence of thought & action • Registration & regulation • Leadership in field

  4. ASSIST Professionalism Project • Professionalism in HI needed - • bad informatics can kill • uneven quality: anyone can provide HI services • no standards set • lack of leadership • Developments needed beyond existing • Agenda for Change - impact unknown

  5. ASSIST Professionalism Project • Making Information Count - static • Lack of staff input • Coordination of developments needed • Weakest areas - ICT & IM • No resources for staff development • Apply to LSPs

  6. Professionalism Processes

  7. Professionalism - Players • NHSIA - develop health informatics via Health Informatics Development Strategy Advisory Group • HR Strategy (for DoH) • Occupational Standards • Workforce Development Directorates - local implementation & funding • UKCHIP - registration & regulation • ASSIST/Other prof. bodies/BCS etc - • subject based, good practice, CPD, peer review etc

  8. ASSIST etc UKCHIP WDD HIDSAG Joint Work Enabling NHSIA LSPs NPfIT Professionalism - Players

  9. Project Consequences • Dialogue & joint work with NHSIA • HIDSAG • ASSIST need for resources & improved infrastructure • HIS Review Service Pilot • Benchmarking

  10. HIS Review Service • Pilot undertaken • Funded by NHSIA • Bury & Rochdale HIS • Process - • Peer review - 4 people on site • Preliminary questionnaire • Report back • Evaluation - (funded by NHSIA & ASSIST)

  11. HIS Review Service Evaluation • Identified & confirmed potential benefits to NHS, NHS organisations, HIS, staff • Peer review & service feasible • Issues (eg hosting, funding) to be resolved • Sit alongside similar mechanisms • Set of recommended actions • Develop benchmarking • Create quality assurance framework for HI

  12. Quality Assured Services Eva l uat i on - H IS R ev i e w Q ua l i ty Assu red I C T Se r v i c e s C us t o mer P e o ple re l a t io ns S er vic e s & de l i v er y B us i n e s s P ro c e s se s C P D S L A s I TI L O c c u pa ti o n a l s t a n d a r d s B us i n e s s St ru c tu r e M e t r i c s P r o fe s s i o n a l / R e g is t r a ti o n Qu a l it y s ta n dard s Wo rk f o r c e P la n n i n g – B en c h m ar ki ng ISO 9000 r e c r u i t m e n t & r et en ti o n y n Standa r ds fo r Info rm at i cs Se r v i ce P r ov i s i on

  13. Benchmarking • Key goal: avoid re-invention • To answer the questions ‘How am I doing’ & ‘How might I improve’ • Needs derivation of acceptable benchmarks that are sensitive to organisation size, type, funding, history • ‘Do unto yourself before others do it to you’

  14. Future steps • Need sponsorship - source? • Establish HIS Review & Benchmarking Service • Create quality assurance framework for HI • Develop training for peer reviewers • Lead on CPD for IT & IM • Develop Practitioners Guides (eg ITIL) • Other products? • Income generation to aid professional development

  15. Future steps - PDC • Review role - in light of UKCHIP developments & BCS link • Review modus operandi - use BCS established facilities • New members & chair needed - for new approaches & new ideas

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