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Organization Development and Change

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Organization Development and Change. Chapter Four: Entering and Contracting. Thomas G. Cummings Christopher G. Worley. The Entering Process. Clarifying the Organizational Issue Presenting Problem Symptoms Determining the Relevant Client Working power and authority

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Organization Development and Change

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  1. Organization Development and Change Chapter Four: Entering and Contracting Thomas G. Cummings Christopher G. Worley

  2. The Entering Process • Clarifying the Organizational Issue • Presenting Problem • Symptoms • Determining the Relevant Client • Working power and authority • Multiple clients -- multiple contracts • Selecting a Consultant Cummings & Worley, 7e (c) 2001 South-Western College Publishing

  3. Elements of an Effective Contract • Mutual expectations are clear • Outcomes and deliverables • Publishing cases and results • Involvement of stakeholders • Time and Resources • Access to client, managers, members • Access to information • Ground Rules • Confidentiality Cummings & Worley, 7e (c) 2001 South-Western College Publishing

  4. Emotional Demands of Entry • Client Issues • Exposed and Vulnerable • Inadequate • Fear of losing control • OD Practitioner Issues • Empathy • Worthiness and Competency • Dependency • Overidentification Cummings & Worley, 7e (c) 2001 South-Western College Publishing

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