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Respondent Acceptance of Web and E-mail Data Reporting for an Establishment Survey

Respondent Acceptance of Web and E-mail Data Reporting for an Establishment Survey. Richard Rosen, Louis Harrell, Hong Yu Division of Current Employment Statistics Bureau of Labor Statistics Third International Conference on Establishment Surveys Montreal, Quebec, Canada June 18-21, 2007.

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Respondent Acceptance of Web and E-mail Data Reporting for an Establishment Survey

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  1. Respondent Acceptance of Web and E-mail Data Reporting for an Establishment Survey Richard Rosen, Louis Harrell, Hong Yu Division of Current Employment Statistics Bureau of Labor Statistics Third International Conference on Establishment Surveys Montreal, Quebec, Canada June 18-21, 2007

  2. Current Employment Statistics (CES) • Monthly survey of employment, payroll, and hours • A Federal-State cooperative system • A sample of 300,000 business establishments • CES data are published after only 10-14 days of collection • Provides key economic indicators • Employment by industry, state, and area • Average hourly earnings • Average weekly hours

  3. Goals/Objectives • Explore different methods of distributing and collecting CES reports • Utilize existing technology • Minimize respondent burden

  4. Software • Used off-the-shelf software SurveyTracker from Training Technologies Inc. • http://www.surveytracker.com/ • The software package costs around $3800

  5. Phases of e-mail collection • Form design • Distribution • Respondent’s e-mail box • Retrieval • Export

  6. Survey Tracker

  7. Design

  8. CES Form Design

  9. Distribution

  10. Respondent’s E-mail Box

  11. Confirmation Screen

  12. Response

  13. Retrieval

  14. Retrieval

  15. Export • The software exports by comma separated value format • Read into SAS program and export into the format of choice

  16. Advantages • Ubiquitousness of e-mail • The prevalence of e-mail in everyday life is such that almost anybody with a phone line and a minimal cost to sign up for internet service allow individuals to get an e-mail address • Using off-the-shelf software • By utilizing off-the-shelf software to design and distribute the software, it saves the effort of re-inventing the wheel • Low marginal cost • Sending e-mails costs close to nothing • Utilization of pre-existing infrastructure • Utilization of pre-existing e-mail server as well as web server saves cost and time

  17. Disadvantages • No data edits • Due to the security issues, no data edits will be performed by the e-mail • SPAM blockers • ISPs with aggressive SPAM blockers may flag the survey as SPAM • Ill-formed data • No easy way to account for respondent mistakes • Reliance on software vendor • Necessary to rely on the software vendor initiative to address the problems

  18. Current Status • Incorporated as one of the CES collection methods starting February 2007 • Comparable to pre-existing collection methods • Survey Tracker deemed to be not suitable, looking into another software package • Inability to handle large database • Compatibility issues • Minimum requirement: Outlook and Internet Explorer • Not all respondents who meet the minimum requirement can respond

  19. Collection Rate Comparison *CES experienced web server problems during April 2007

  20. E-Mail Collection Data Item Response Rate

  21. CES and Web • CES has been collecting data via Internet since 1996 (first Federal Agency) • BLS Developed an Enterprise level Internet Facility to promote: • Security and continuity of operations • Uniform standards for Web pages • Cross-survey participation

  22. BLS Model Initial BLS Model Included: • Digital Certificates • Option to use an account number and password • Password requirements are stringent • Min. 8 chars. Including letters, numbers, upper/lower case • CES has experienced declining Web response, looking for something new …

  23. TDE vs Web Response Rates

  24. Issues with Current Web Site • Transition to Web was complicated • Temporary Account/password • Permanent account/password or digital certificate • Ongoing Reporting • Forgot account/password • Non-renewal of certificate/not portable • Contact change/turnover • Lose continuity of knowledge on reporting • Need to re-issue account/certificate

  25. Web-Lite Features • No temporary account/password • No permanent account/password • No digital certificate • Access gained through CES Report ID already on the CES form • More-”TDE Like”

  26. Web-Lite Design Compromises • No respondent identifying information displayed • Cannot update contact information on-line • No historical data shown • Reduces visual continuity of reporting • Limits edit capability • Cannot directly link to other BLS Web surveys

  27. Security Site remains secure: • SSL 128 bit encryption • Data stored on separate server • Firewall protects other BLS resources • Use of CAPTCHA

  28. What is CAPTCHA? • Completely Automated Public Turing test to tell Computers and Humans Apart. • A trademarked acronym owned by Carnegie Mellon University. • Used to determine whether a user is human or a robot. • First developed in 1997, by Andrei Broder at Altavista.

  29. Comparison of TDE and Web Response Rates, January 2004-March 2007

  30. Sources of New Units Converted to Web Lite

  31. Response Rate Comparison for TDE, Old Web, and Web Lite

  32. Data Item Response Rates, Selected Items, March 2007

  33. Conclusions • If technical issues can be overcome, e-mail appears to be a viable collection method. • Response rates are favorable • Offers visual interface of web collection • Research will continue on possible candidates for e-mail data collection software. • Web offers on-line editing, and recent months had performance superior to TDE • Web Lite offers improved item response rates

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