Understanding Leadership and Developing Organizational Leaders

1. Understanding Leadership and Developing OrganizationalLeaders Presented byRobert J. GelinaAPICS/ASQ Joint MeetingOmaha, NebraskaApril 8, 2010 Center for Continuous Quality Improvement

2. The What and How of Leadership Do you want to be an organizational Leader but it just does not seem to happen? Do you wonder what makes some people Leaders and others Followers? Does the top management within your organization want everyone to be a Leader but no one knows what that really means?  Center for Continuous Quality Improvement

3. Understanding Leadership and Developing OrganizationalLeaders Takeaways from the Presentation should be:1. There is a difference between being a manager and being a leader.2. There is a difference between what a leader IS and what a leader DOES 3. Leaders have 4 roles which they must exercise within an organization.4. What must your organization do to develop leaders? Center for Continuous Quality Improvement

4. Understanding Leadership Center for Continuous Quality Improvement

5. Managerial Interpersonal - Trust Organizational Understanding Leadership Levels Personal - Trustworthy 1 2 3 4 Center for Continuous Quality Improvement

6. Understanding Leadership Management (Vital) Leadership (Vital) Doing things right Efficiency Speed Bottom line Methods Practices In the system Climbing the ladder fast Doing the right things Effectiveness Direction Top line Purposes Principles On the system “Is the ladder leaning against the right wall?” Center for Continuous Quality Improvement

7. Understanding Leadership Center for Continuous Quality Improvement

8. Understanding Leadership Leaders Do Work on Direction Center for Continuous Quality Improvement

9. Understanding Leadership Leaders Do Process - Pathfinding Mission Principle: No Involvement, no commitment. Question: What Matters most to us? Center for Continuous Quality Improvement

10. Understanding Leadership Leaders Do Work on Direction Work on Systems Center for Continuous Quality Improvement

11. Understanding Leadership Leaders Do Process - Aligning Systems 1. Right Core Processes 2. Right Structure 3. Right People Systems 4. Right Information Systems 5. Right Decision making System 6. Right Rewards System Center for Continuous Quality Improvement

12. Understanding Leadership Leaders Do Work on Direction Work With People Work on Systems Center for Continuous Quality Improvement

13. Understanding Leadership Leaders Do Not Do Center for Continuous Quality Improvement

14. Understanding Leadership Leaders Do Process - Empowering Leadership Styles Control Abandon Release Supervise Center for Continuous Quality Improvement

15. Understanding Leadership Leaders Do Know Different Needs, Require Different Approaches Risk of the Situation? Safety Confidence in the person? Knowledge Control Abandon Release Supervise Level 1 Wait Until Told Level 2 Ask for Instructions Level 3 Bring Recommendations Level 4 Do it and Report Immediately Level 5 Do it and Report Routinely Level 6 Do it Center for Continuous Quality Improvement

16. Understanding Leadership Leaders Do Work on Direction Work on Self Work With People Work on Systems Center for Continuous Quality Improvement

17. Understanding Leadership Leaders Do Process - Modeling Interdependence Seek first to under- stand...Then to be understood Public Victory Synergize 6 5 Think Win / Win 4 Independence 3 Put First Things First 1 2 Private Victory Be Proactive Begin with the End in Mind Dependence 7 Sharpen the Saw Center for Continuous Quality Improvement

18. Work on Direction Work on Self Work With People Work on Systems Understanding Leadership Leaders Do Center for Continuous Quality Improvement

19. Understanding Leadership and Developing OrganizationalLeaders Takeaways from the Presentation should be:1. There is a difference between being a manager and being a leader.2. There is a difference between what a leader IS and what a leader DOES 3. Leaders have 4 roles which they must exercise within an organization.4. What must your organization do to develop leaders? Center for Continuous Quality Improvement

20. Developing OrganizationalLeaders Organizations Do 1. Identify short and long term leadership needs.2. Identify individuals within organization for both short term and long term leadership needs. 3. Develop a Leadership Pipeline.4. Provide knowledge and skills to individuals that help them move through the leadership pipeline. Center for Continuous Quality Improvement

21. Manage Business T 3 Manage Managers T 2 Manage Others T 1 Manage Self Developing OrganizationalLeaders Organizations Do Leadership Pipeline Center for Continuous Quality Improvement

22. Developing OrganizationalLeaders Organizations Do Identifying Potential Future Leaders1. Skills 2. Time Management 3. Values Center for Continuous Quality Improvement

23. Manage Others T 1 Manage Self Developing OrganizationalLeaders Organizations Do Center for Continuous Quality Improvement

24. Developing OrganizationalLeaders Organizations Do Manage Self – Turn #1Skills - Technical & professional proficiency - Team player -Relationship building for personal benefit* - Using company tools, processes and procedures Center for Continuous Quality Improvement

25. Developing OrganizationalLeaders Organizations Do Manage Self – Turn #1Time Application - Daily discipline – arrival, departure - Meeting personal due dates for projects by managing own time Center for Continuous Quality Improvement

26. Developing OrganizationalLeaders Organizations Do Manage Self – Turn #1Work Values - Getting results through personal proficiency* - High Quality technical or professional work - Accept the company values Center for Continuous Quality Improvement

27. Manage Others T 1 Manage Self Developing OrganizationalLeaders Organizations Do Center for Continuous Quality Improvement

28. Manage Business T 3 Manage Managers T 2 Manage Others T 1 Manage Self Developing OrganizationalLeaders Organizations Do Leadership Pipeline Example Center for Continuous Quality Improvement

29. Understanding Leadership and Developing OrganizationalLeaders Takeaways from the Presentation should be:1. There is a difference between being a manager and being a leader.2. There is a difference between what a leader IS and what a leader DOES 3. Leaders have 4 roles which they must exercise within an organization.4. What must your organization do to develop leaders? Center for Continuous Quality Improvement

30. Understanding Leadership and Developing OrganizationalLeaders AcknowledgementsDr. Stephen R. CoveyPrinciple Centered LeadershipDr. Ram Charan, and OthersThe Leadership Pipeline Center for Continuous Quality Improvement

31. Understanding Leadership and Developing OrganizationalLeaders Thank You for your attention Questions? Center for Continuous Quality Improvement

32. Understanding Leadership and Developing OrganizationalLeaders RGelina@ccqi.com www.ccqi.com Center for Continuous Quality Improvement