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Over the past decade, this international education services company has seen a steady increase in net revenue, productivity per employee, and revenue-enhancing initiatives. By expanding relationships with key institutions and targeting new markets such as China, France, and Latin America, the company has managed to increase revenue and outreach. The success can be attributed to the focus on customer service, external awareness, and expanding services.
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International Education Services Net Revenue FY 2001 – FY 2010 - $360,463.00 Net Revenue FY 2008 – FY 2010 –$359,114.00
Productivity Per Employee – 1.5 to 3.0 times their total compensation
Revenue Enhancing Initiatives • Summer and Winter Institute • Re-pricing, expanded markets • Improved use of technology • Individualized Institutional support • Increased focus on immigration market • Expanded relationship with EducationUSA • Expanded relationship with LSAC
Clients - But certainly not all • University of Maryland – University College • East Carolina University • Eastern Michigan University • Qatar University • National Defense University • Inter-American Defense University
Expanding International Relationships • China • France • Latin and South America • India • Pakistan • Africa
Way Forward • Increased and targeted outreach • Improved customer service • Increased external awareness • Expanded services
Why the success? Good People doing Good Things