Designing a Stellar SC Works Center Operational Plan

1. Designing a Stellar SC Works Center Operational Plan Presented By: Richalene M. Kozumplik, Owner Accelerating Higher Achievements Consulting 134 W. Third Street Peru, IN 46970 Phone: 765-472-1495 Fax: 765-47201457 Email: kozumplik@iquest.net

2. If you don’t know where you are going, you may end up somewhere else! Accelerating Higher Achievements (AHA) Consulting

3. Introductory Activity Take a Stand Totally Agree Totally Disagree Accelerating Higher Achievements (AHA) Consulting

4. “Want to Learns” and Logistics Discover “Want to Learns” Review Agenda Learning techniques Accelerating Higher Achievements (AHA) Consulting

5. Discover “Want to Learns” With your group, determine at least 2 questions you have regarding writing an effective operational plan Report out Accelerating Higher Achievements (AHA) Consulting

6. Agenda • Welcome/Introductory Activity • Logistics and Discover “Want to Learns” • Why an Operational Plan is Important • Operational Plan Definition • 3 Questions that Guide Operational Planning • Elements of Effective/Efficient Operational Plans • Next Steps Action Planning • Review/Celebrate/Debrief/Feedback Accelerating Higher Achievements (AHA) Consulting

7. Learning Techniques • AH HA! BOARD Purpose: To highlight and capture new learnings you have had. • PARKING LOT BOARD Purpose: To seek clarification and propose, additional opportunities for learning. Accelerating Higher Achievements (AHA) Consulting

8. Why An Operational Plan is Important Activity and discussion Accelerating Higher Achievements (AHA) Consulting

9. “Status quo is always poised to meet the last challenge, not the next one.” Dr. Bill Christopher Accelerating Higher Achievements (AHA) Consulting

10. Why is an Operational Plan Important? With those at your table, list the reasons why an effective operational plan is important for your SC Works Center. After 2 minutes, the table with the most answers is the winner and will receive a prize! Accelerating Higher Achievements (AHA) Consulting

11. Operational Plan Definition Accelerating Higher Achievements (AHA) Consulting

12. What is an Operational Plan? An operational plan is a formal statement of a set of goals, the reasons they are believed attainable, and the plan for reaching those goals. Accelerating Higher Achievements (AHA) Consulting

13. Developing Your SC Works Center Operational Plan Process versus content Process Elements Content Elements Accelerating Higher Achievements (AHA) Consulting

14. Process Versus Content Process Content Both are important… Do not lose sight of either one Accelerating Higher Achievements (AHA) Consulting Addresses “how” the plan is developed Addresses “what” goes into the plan

15. Key process elements tips • Building your area’s process to develop the plan • Building your process activity Operational Plan Process Accelerating Higher Achievements (AHA) Consulting

16. Key Process Elements Tips • Developed by all partners in the Center • Don’t be parochial when developing it • Start with the customers and outcomes in mind • Then determine: • Services/products • Roles of partners (service maps) • Service flow (process maps) • How it will be funded (resource maps) It is not the right to do as you please, but what is right for the customer! Accelerating Higher Achievements (AHA) Consulting

17. Building Your Area’s Process to Develop the Plan • Membership • Roles • Leader • Facilitator • Historian • Meeting Schedule • Operating Guidelines /Ground Rules • Communication Methods Accelerating Higher Achievements (AHA) Consulting

18. Building Your Process Activity Get with members of your area, or if alone, join another area Work through the Process Action Plan Form until time is called Report out Accelerating Higher Achievements (AHA) Consulting

19. 3 questions that guide content operational planning • Content elements activity • Elements of effective/efficient operational plans • Review of each element • Connect elements to certification standards/measures • Content elements planning Operational Plan Content Accelerating Higher Achievements (AHA) Consulting

20. 3 Questions That Guide Content Operational Planning • Where is your Center now? • Where is your Center going? • How will your Center get there? Accelerating Higher Achievements (AHA) Consulting

21. Operational Plan Content Elements Activity With your group, discuss what should be included within an effective operational plan. When time is called, report out Accelerating Higher Achievements (AHA) Consulting

22. Elements of Effective Operational Plans Business overview Products and services Outreach plan Performance Outcomes Management/ Organizational Structure Center Accessibility Center services flow Financial Plan Attachments (MOU and RSA) Accelerating Higher Achievements (AHA) Consulting

23. Business Overview • What business you are in and how determined • Job development • Job placement • Counseling • Skills development • Skills training • Target customers and how determined • Job seeker • Business Accelerating Higher Achievements (AHA) Consulting

24. Center Products and Services • Offered to • All customers • Targeted customers • Competitors and how you are different from them • Market niche • Current • Projected Accelerating Higher Achievements (AHA) Consulting

25. Outreach Plan What you will market/outreach How/Methods Role of each partner • How to • Know if outreach plan is successful • Build on that success • Correct if not successful Accelerating Higher Achievements (AHA) Consulting

26. Performance Outcomes • Measures/Goal • Overall Center • Each agency’s portion • What data to collect and method(s) • How share results • Customer satisfaction • Collect • Analyze • Utilize • Share results • How to address non-performance of • Overall system • Center • Each agency • Method to communicate barriers to WIB Accelerating Higher Achievements (AHA) Consulting

27. Center Management/Organizational Structure • Management structure • Overall system • Each Center • Difference between Center • Operator • Manager • Organizational Chart • Overall system • Each Center • Communication process • WIB vision and goals • Center decisions to all • Policies • Frontline feedback/input • Maintain and update materials • Who makes what decisions • Staff Training/ Development Process Accelerating Higher Achievements (AHA) Consulting

28. Center Accessibility • Office maintenance • Facilities • Materials • Equipment • Adequate staffing • How use intermittent staff Accelerating Higher Achievements (AHA) Consulting

29. Center Services Flow Service flow How customers access each service Where new products/ services fit in flow Assistance needed and from whom How to assist partner(s) not partnering How WIB can assist Accelerating Higher Achievements (AHA) Consulting

30. Center Financial Plan • Full Center budget including • Partner support • How determined • Efficiency - process to • Evaluate • Improve Accelerating Higher Achievements (AHA) Consulting

31. Attachments Memorandums of Understanding (MOU) Resource Sharing Agreement (RSA) Accelerating Higher Achievements (AHA) Consulting

32. Connect Elements to Certification Standards/Measures With your group, review the Management and Job Seeker Certification measures. For each, check the column of the Operational Plan Elements that incorporates that measure. Report out Accelerating Higher Achievements (AHA) Consulting

33. Content Elements Planning As time permits, review each element and begin to develop your SC Works Center Operational Plan Ask clarifying questions as needed to continue working Accelerating Higher Achievements (AHA) Consulting

34. Change happens when someone sees the next step! Accelerating Higher Achievements (AHA) Consulting

35. Next Steps Action Planning Review the slides and activities we have completed during the session Determine the next steps your area needs to do to complete its Operational Plan Report out Accelerating Higher Achievements (AHA) Consulting

36. Never let what you CAN’T do interfere with what you CAN do! Accelerating Higher Achievements (AHA) Consulting

37. What I Wanted to Learn…. Additional Questions? Accelerating Higher Achievements (AHA) Consulting

38. Session Review/Celebration Take a sheet of paper Write one thing you will remember about this workshop When completed, roll into a ball Await further instructions Accelerating Higher Achievements (AHA) Consulting

39. Session Evaluation Complete the evaluation form Return to Ricki or leave on table Accelerating Higher Achievements (AHA) Consulting

40. Coming together is a beginning.......keeping together is progress......working together is a success! Accelerating Higher Achievements (AHA) Consulting