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Better Information: Empowering You and Your Firm

Discover the power of better information in the legal services industry. Understand consumer behavior and learn how to attract new clients, reduce complaints, and differentiate your firm through price transparency. Take advantage of the benefits provided by the SRA, including a digital badge and an online register. Overcome challenges, comply with regulations, and make informed choices.

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Better Information: Empowering You and Your Firm

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  1. Better information: what it means for you and your firm Richard Williams, Policy Associate, SRA

  2. Consumer behaviour People have an appetite to shop around for legal services 71% 66% And Considered more than one provider Spend more than one hour researching options

  3. Consumer behaviour And they consider many factors … 22% 26% 32% 42% Price Recommendation Reputation Location

  4. Consumer behaviour But they do not always find what they want Only 18% 15% And only of people found the price information they needed of firms publish price information

  5. What are we doing Firms we regulate will publish: £ Firms will do: Complaints procedure (including to the Legal Ombudsman and to SRA) Show price + description of key services We will: !!! Provide a digital badge for firms to use on their website Launch an online digital register about firms and solicitors

  6. Benefits for firms Opportunity to attract new clients as more people use legal services for the first time and shop around Manage client cost expectations & reduce complaints Opportunities for market differentiation: standards and regulatory protections

  7. Price: what do you need to do

  8. Which services are covered? Immigration (excluding asylum) Conveyancing (residential) Probate (uncontested) Motoring offences (summary offences) Debt recovery (up to £100,000) Licencing applications (business premises) Employment tribunals (unfair/wrongful dismissal)

  9. Complaints: what you need to do

  10. Support available Online guidance including templates and best practice Periscope sessions Ethics helpline Law Society has also produced support material

  11. Enforcement Take steps to comply Challenges for some firms often beyond their control Proportionate and fair approach taking into account mitigating and aggravating factors Range of tools to monitor compliance

  12. Digital badge

  13. Digital badge: what you need to do Nothing. You can wait until spring 2019 If you want to use the badge from December: • Add / check your website within mySRA – instructions on our website • Let us know if you have more than one website / sub domain Go to yoshki.com/sra to get your badge

  14. Support available Online guidance Email and FAQ based end user support service no restrictions on usage, same business day response Professional Ethics helpline

  15. Digital Register: what is it We already publish regulatory information but it isn’t in one place The register will publish existing and some new information and make it more accessible It is not a comparison tool. It will help validate choice

  16. Myth or fact ?

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