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Improving Patient Wait Times

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Improving Patient Wait Times

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  1. Improving Patient Satisfaction Scores for Pediatric Outpatient Wait Times Goal… List four measures that could be used to improve patient wait times in the pediatric outpatient setting. Target Audience… Outpatient Hospital Staff and Outpatient Physician Office Staff

  2. Patient Satisfaction Picker Patient Satisfaction Scores Be Clear About Wait Times Ask the Patient Patient Expectations National Benchmarks

  3. Track the Patient Experience and Collect Data Brainstorm Ways to Improve Wait Times Form a Team and Select a Facilitator Identify ways to eliminate waste and unnecessary steps

  4. Change Strategies: “Communicating with families and managing their expectations is an essential component of best practice”. NRC Picker • Promptly inform patients and • Families of anticipated or actual delay • Provide easy access to a resource • coordinator • Communicate with patient and • family at regular intervals

  5. Changes in the environment • Improve signage • Improve communication to patients and families: • Communicate what to expect during the visit • Express anticipated wait times • Provide distraction tools for pediatric patients

  6. References Institute of Healthcare Improvement. (2003) Optimizing patient flow: Moving patients smoothly through the acute care settings. Institute of Healthcare Improvement: Cambridge, MA. Retrieved March 11, 2014. National Research Corporation. (n.d.). Catalyst Accelerating Improvement: Were you kept informed about how much longer you would have to wait? Retrieved from https:// nrcpicker.com/allchildrens/

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