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Enhancing Risk Management Strategies: Insights from the January 2004 Meeting

Join the Risk Management User Group meeting held on January 28, 2004, featuring presentations from industry experts, including Michael L. Hay, CGFM, and Terry G. Myers. The agenda covers a range of topics such as Short-Term Special Events, General Liability, and Fraud Prevention. Gain insights into trend analysis, loss data, claims cost management, and accident investigation. This meeting aims to improve risk management practices across state agencies. Questions will be addressed at the end of the presentations.

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Enhancing Risk Management Strategies: Insights from the January 2004 Meeting

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Presentation Transcript

  1. Risk ManagementUser Group Wednesday, January 28, 2004

  2. Welcome Michael L. Hay, CGFM, CPPM

  3. Please hold questions until the end of all presentations.

  4. Meeting Agenda • 8:30-8:40 – Welcome • 8:40-8:55 – Short Term Special Events, General Liability • 8:55-9:10 – Review of SORM 200 Data • 9:10-9:40 – Claims • 9:40-10:00– Trend Analysis & Accident Investigation

  5. Meeting Agenda • 10:00-10:15 – Break • 10:15-11:00 – Life Safety Code 101, 2003 Update • 11:00-11:15 – SORM Fraud Team • 11:15-11:30 – Loss, Damage, & Destroyed Property • 11:30-12:00 – Questions & Comments

  6. Short Term Special Events, General Liability Steven E. Haynes, ARM GRS Insurance Services, LLC

  7. State Office of Risk ManagementMaster Short Term General Liability Insurance Program • Background and Purpose • Key Elements of Program • Outside Users of State Owned Facilities • State Employees Using Third Party Facilities • Program Highlights • Types of Events Available • Underwriting Guidelines • Coverages, Limits, and Pricing

  8. Application Process • Key Contacts • Marketing Material • Summary and Questions

  9. SORM 200 Loss Data Summary Sally Becker CPCU ARM

  10. History • Annual Report to SORM • FY02 – change in data collected • Loss type • Loss cause • Retain from year to year • Update previously entered data • February, 2003 – availability to enter all year long

  11. Data – FY02 vs. FY03

  12. Automobile Liability

  13. Inattention

  14. Backing

  15. Automobile Physical Damage

  16. Collision

  17. General Liability (Third Party)

  18. Employment Practices

  19. Discrimination - Race

  20. Retaliation

  21. Property

  22. Data by Date of Loss

  23. Automobile Liability

  24. Auto Physical Damage

  25. Employment Practices

  26. General Liability (Third Party)

  27. Property

  28. Important • UPDATE INFORMATION

  29. 512-936-1573 Fax: 512-370-9037 Sally.Becker@sorm.state.tx.us

  30. Terry G. Myers Director of Claims Operations

  31. Claims Cost Cost to the Claims Fund vs Per Claim Costs

  32. 1st Qtr FY04 Update • Medical and Indemnity costs through the end of the 1st Qtr FY04 • Fewer open claims • Significantly lower costs

  33. 1st Qtr FY04 Update • WCRI • Cost of WC Claims in Texas • Future Comparison with SORM Claims Costs

  34. Claims Operations Reorganization • Realignment of State Agencies HHSC • Three Indemnity Claims Teams HHSC, TDCJ, ALL OTHERS

  35. Combined Medical Management with Medical Only Claims Team • Medical staff and senior adjusters • Eight (8) medical only adjusters

  36. ACCIDENT INVESTIGATION/TREND ANALYSISON-LINE TRAINING Leonard Zolondek

  37. Events & Training

  38. Safety Puzzle

  39. OVERVIEW • INVESTIGATION PROCESS • OBJECTIVE • WHAT • ROOT CAUSE ANALYSIS • TREND ANALYSIS

  40. PROCESS

  41. WHAT

  42. Accident Causation Theories There are a variety of theories on accident causation that can be grouped into the following categories: • Domino Theories which view accidents in three phases: pre-contact, contact and post-contact. • Multiple Causation Theories which view causes based on a variety of factors such as man, machine and the environment. • Psychological/Behavioral Causation Theories which focus on human behavior as the major cause of accidents • Energy Related Causation Theories which view accidents as a result of energy that is out of control.

  43. ROOT CAUSE ANALYSIS • SCIENTIFIC PROBLEM SOLVING METHODS • Fault Tree Analysis • http://reliability.sandia.gov/Reliability/Fault_Tree_Analysis/fault_tree_analysis.html • Fish Bone Diagram • http://www.pathmaker.com/resources/tools/cause.asp

  44. Fishbone Analysis

  45. Lamp Won’t Work

  46. Power Bulb Lamp Won’t Work Lamp Plug/Cord

  47. Power Bulb Loose Burned Lamp out Won’t Work Plug/Cord Lamp

  48. Power Bulb Loose Burned Lamp out Won’t Work Corroded Missing Switch Broken Switch Plug/Cord Lamp

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