Deakin University Social Inclusion Conference 18 October 2010

1. Deakin University Social Inclusion Conference18 October 2010 Supporting diverse students through inclusive library services and learning spaces Sue Owen Associate Librarian, Client Services Christine Oughtred Liaison Librarian, Faculty of Arts and Education

2. On Library agendas: Contribution of Libraries … since I began championing the government’s social inclusion agenda I’ve realised just how much (libraries) are precious common ground in which social inclusion quietly blossoms. Keynote speaker: Senator the Hon Ursula Stephens Parliamentary Secretary for Social Inclusion and the Voluntary Sector http://tinyurl.com.au/wep

3. Social Inclusion Principles Australia http://www.socialinclusion.gov.au/Pages/default.aspx

6. Building partnerships with key stakeholders – working with the University community to get the best results for people in need • Institute of Koorie Education • Disability Resource Centre • Institutes of TAFE

7. Building partnerships with key stakeholders – working with the University community to get the best results for people in need • Institute of Koorie Education • Disability Resource Centre • Institutes of TAFE

8. Collaboration with Institute of Koorie Education staff • personalised Library research skills training for IKE students during on-campus intensive study blocks • off campus resource delivery to students’ homes • promoting library help, online or by phone when students return to their communities

9. Waurn Ponds Library Staff are approachable and helpful and have encouraged staff at the Institute to use them in arranging workshops for a range of activities … tailored to specific disciplines, for specific workshops/presentations in speciality areas.   • … Koorie students are being encouraged to use the library and to use it well which then flows through into their research activities. • I know that I can send students to the library and that they will be looked after really well. Ms. Brenda Brodie, Lecturer, Institute of Koorie Education

10. ‘You have no idea how much your quick response, support and expertise meant ... I would like to say THANK YOU. I appreciate your genuine care. You are definitely on the side of the angels.’ (Student, Institute of Koorie Education)

11. Building partnerships with key stakeholders – working with the University community to get the best results for people in need • Institute of Koorie Education • Disability Resource Centre • Institutes of TAFE

14. ‘Just wanted to give a big THANK YOU for the effort put in to produce this additional learning tool…being able to read and listen to the text I'm definitely less fatigued and greater retention of information. Awesome, absolutely awesome Thanks again’ ‘Here are my Trimester 3, 2009 results, MMM132 – 97 – HD, MSC120 – 73 – D. A BIG THANK YOU to all – I would not have been able to achieve such high results without all your help concerning the PDS texts.’ (Students registered with the Disability Resource Centre)

15. ‘Just wanted to give a big THANK YOU for the effort put in to produce this additional learning tool…being able to read and listen to the text I'm definitely less fatigued and greater retention of information. Awesome, absolutely awesome Thanks again’ ‘Here are my Trimester 3, 2009 results, MMM132 – 97 – HD, MSC120 – 73 – D. A BIG THANK YOU to all – I would not have been able to achieve such high results without all your help concerning the PDS texts.’ (Students registered with the Disability Resource Centre)

16. Building partnerships with key stakeholders – working with the University community to get the best results for people in need • Institute of Koorie Education • Disability Resource Centre • Institutes of TAFE

17. Deakin at your Doorstep • Partnerships with Institute of TAFE libraries and Deakin Associate Degree program manager/project leader.

18. Developing tailored services – away from the mainstream approach • International students • Incarcerated students • Returning to study students

19. Developing tailored services – away from the mainstream approach • International students • Incarcerated students • Returning to study students

22. Developing tailored service – a personalised and flexible approach • International students • Incarcerated students • Returning to study students

23. Incarcerated students • Deakin students in correctional facilities are permitted very limited communication options – usually Telstra landlines and Australia Post! • Each institution has different guidelines • Calls are timed and supervised • Mail is vetted • internet access is very limited, if allowed at all

24. Who would’ve thought I’d end up with a degree! Without your support I wouldn’t have made it. • Thanks to the library’s Off Campus service I’ve managed to complete my undergraduate degree, and have been accepted to do honours. • I have now completed 2 major sequences … all distinctions and high distinctions, thanks in part to your help and the fantastic service you provide. Students in Correctional Facilities 

25. Developing tailored service – a personalised and flexible approach • International students • Incarcerated students • Returning to study students

26. I find the library an excellent place to study as I am distracted by other tasks at home. I use the library for group study sessions. If we are lucky enough to secure a study room with the large screen and whiteboard we accomplish quite a lot by sharing ideas and assisting each other. (Student: mature age, return to study)

27. Your Library. Your Space.

33. The Library supports the University in fulfilling HEPPP Social Inclusion principles We welcome partnerships across the University We are willing collaborators in whole-of-University programs and evaluations

34. Deakin University Library Sue Owen sowen@deakin.edu.au 9251 7180 Christine Oughtred christine.oughtred@deakin.edu.au 5227 1441