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ISO 9001:2008 AWARENESS TRAINING

ISO 9001:2008 AWARENESS TRAINING. Wan Noor Hidayah Idris Certified ISO 9001:2008 Auditor. INTRODUCTION. The global adoption of ISO 9001 may be attributable to a number of factors. A number of major purchasers require their suppliers to hold ISO 9001 certification.

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ISO 9001:2008 AWARENESS TRAINING

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  1. ISO 9001:2008AWARENESS TRAINING Wan Noor Hidayah Idris Certified ISO 9001:2008 Auditor Feel free to contact us at http://qarcmp.wordpress.com

  2. INTRODUCTION The global adoption of ISO 9001 may be attributable to a number of factors. A number of major purchasers require their suppliers to hold ISO 9001 certification. In addition to several stakeholders’ benefits, a number of studies have identified significant financial benefits for organizations certified to ISO 9001. Feel free to contact us at http://qarcmp.wordpress.com

  3. CONTENT OF ISO 9001 ISO 9001:2008 Quality management systems — Requirements A document of approximately 30 pages which is available from the national standards organization in each country. Outline contents are as follows: Section 1: Scope Section 2: Normative Reference Section 3: Terms and definitions Section 4: Quality Management System Section 5: Management Responsibility Section 6: Resource Management Section 7: Product Realization Section 8: Measurement, analysis and improvement Feel free to contact us at http://qarcmp.wordpress.com

  4. Steps to ISO 9001 Certification* • How to lead UniKL RCMP to Successful ISO 9001:2008 Registration? • Learn About ISO 9001 • Perform a Gap Analysis • Prepare a Project Plan • Train Employees on ISO 9001 • Document Your System • Implement the ISO QMS in Your Organization • Audit Your QMS • ISO 9001:2008 Registration Audit Feel free to contact us at http://qarcmp.wordpress.com

  5. ISO 9001:2008 Documentation Requirements • The Standard requires that you document the following: (highlighted items offer definition) Quality Manual • Quality Policy • Quality Objectives • Quality Records • Six Procedures • Control of Documents (4.2.3) • Control of Records (4.2.4) • Internal Audit (8.2.2) • Control of Nonconforming Product (8.3) • Corrective Action (8.5.2) • Preventive Action (8.5.3) Feel free to contact us at http://qarcmp.wordpress.com

  6. LEVEL OF DOCUMENTATION Feel free to contact us at http://qarcmp.wordpress.com

  7. PROCESS vs PROCEDURE vs WORK INSTRUCTION Process - any activity or set of activities that uses resources to transform inputs into outputs canbe considered a process. ISO 9001 has a process approach. Procedure - A procedure outlines how to perform a process, such as "Purchasing": Work Instructions – A work instruction describes how to perform a task, which is a more detailed portion of the procedure such as "Completing a PO" or "Ordering supplies". Feel free to contact us at http://qarcmp.wordpress.com

  8. Process (Not a document) • Processes must have defined (but not necessarily measurable) objective(s), input(s), output(s), activities, and resources.  You should be able to ask these when defining a process: • Activities • What are the basic jobs carried out in your department? • Can you explain to me your operations here? • Inputs/Resources: • What information do you need to start your work? • Where does it come from? • Outputs • Who receives the result of your work? • How do you know if you’ve done your job correctly? (meet objectives) Feel free to contact us at http://qarcmp.wordpress.com

  9. Procedures (Level 2 Documents) • Procedure - A procedure outlines how to perform a process, such as "Purchasing": • Who performs what action • What sequence they perform the steps in the task • The criteria (standard) they must meet • Your procedures (along with your ISO 9001 quality manual and required forms) make up your quality management system (QMS). Your procedures will describe how you operate and control your business and meet the ISO 9001 requirements. • Procedures are used for all of the Quality System Processes. You need to have all of the ISO 9001 required Procedures to ensure that the QMS runs correctly and consistently. Feel free to contact us at http://qarcmp.wordpress.com

  10. Work Instructions (Level 3 Documents) • Work Instructions – A work instruction describes how to perform a task, which is a more detailed portion of the procedure such as "Completing a PO" or "Ordering supplies". • You may need more detail than that described in the procedures. Many businessesinclude work instructions to aid in training, to reduce mistakes, a point of reference for jobs, etc. Feel free to contact us at http://qarcmp.wordpress.com

  11. ISO 9001:2008 REQUIREMENT Users need to address all sections 1 to 8, but only 4 to 8 need implementing within a QMS. The standard specifies six compulsory documents: Control of Documents (4.2.3) Control of Records (4.2.4) Internal Audits (8.2.2) Control of Nonconforming Product / Service (8.3) Corrective Action (8.5.2) Preventive Action (8.5.3) In addition to these, ISO 9001:2008 requires a quality policy and Quality Manual (which may or may not include the above documents). Feel free to contact us at http://qarcmp.wordpress.com

  12. CERTIFICATION ISO does not itself certify organizations. Many countries have formed accreditation bodies to authorize certification bodies, which audit organizations applying for ISO 9001 compliance certification. Although commonly referred to as ISO 9000:2000 certification, the actual standard to which an organization's quality management can be certified is ISO 9001:2008. Both the accreditation bodies and the certification bodies charge fees for their services. The various accreditation bodies have mutual agreements with each other to ensure that certificates issued by one of the Accredited Certification Bodies (CB) are accepted worldwide. Feel free to contact us at http://qarcmp.wordpress.com

  13. CERTIFICATION (cont.) An ISO certificate is not a once-and-for-all award, but must be renewed at regular intervals recommended by the certification body, usually around three years. There are no grades of competence within ISO 9001: either a company is certified (meaning that it is committed to the method and model of quality management described in the standard), or it is not. Feel free to contact us at http://qarcmp.wordpress.com

  14. ADVANTAGES It is widely acknowledged that proper quality management improves business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation. Create a more efficient, effective operation Increase customer satisfaction and retention Reduce audits Enhance marketing Improve employee motivation, awareness, and morale Promote international trade Increases profit Reduce waste and increases productivity. Feel free to contact us at http://qarcmp.wordpress.com

  15. PROBLEMS A common criticism of ISO 9001 is the amount of money, time and paperwork required for registration. While internationally recognized, most US consumers are not aware of ISO 9000 and it holds no relevance to them. The cost can actually put a company at a competitive disadvantage when competing against a non ISO 9000 certified company. The standard is seen as especially prone to failure when a company is interested in certification before quality. Certifications are in fact often based on customer contractual requirements rather than a desire to actually improve quality. Feel free to contact us at http://qarcmp.wordpress.com

  16. AUDITING EXERCISE See you after 5 minutes break, thank you. Feel free to contact us at http://qarcmp.wordpress.com

  17. FLOWCHART BASIC Feel free to contact us at http://qarcmp.wordpress.com

  18. EXAMPLE Tip:Keep it simple You can use many different flowchart symbols (see Examples) but if people don't understand them than you'll fail to clearly communicate your message. Begin by listing each step of the process using the symbols. But don't be afraid to make mistakes - just put your ideas onto paper and correct them from there. Then map these out in flow chart format using appropriate symbols for the start and end of a process, for actions to be taken and for decisions to be made. You will be suprised how much you learn about your organization in this process. Finally, challenge your flow chart to make sure that it's an accurate representation of the process Improvement: Ensure that it represents the most efficient way of doing the job. Feel free to contact us at http://qarcmp.wordpress.com

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