EERE Web Coordinators

1. EERE Web Coordinators Hosted by the C&O Web/Digital Team February 16, 2012 Phone: 1 (914) 339-0031 Access Code: 323-324-633 Monthly Meeting

2. Agenda • Around the Room (15 min.) – Drew Bittner • AMO Frequently Asked Questions (10 min.) – Scott Hutchins • Pulling Reports from the Library Admin (10 min.) – Bill Martin • Transition Team Update (15 min.) – Sarah Lynch/Drew Bittner • Project Review Team’s Role (5-10 min.) – Sarah • Communications Standards Tip (5 min) – Elizabeth

3. Advanced Manufacturing FAQs • Sought web-based substitute for EERE Information Center • Name suggestions: • AMO Information Center • Virtual Help Desk • Virtual Information Center • AMO Help • Virtual Help Center • Virtual Help Center -- Energy Efficiency in Manufacturing • Virtual Help Is Here! • Resolved to use: FAQs www2.eere.energy.gov/manufacturing/resources/faqs.html

4. Advanced Manufacturing FAQs

5. Advanced Manufacturing FAQs

6. Advanced Manufacturing FAQs Linked in Various Placeswithin AMO Website

7. Advanced Manufacturing FAQs AMO Contacts page

8. Advanced Manufacturing FAQs Main Contacts page

9. Library Admin Reports You can pull a variety of reports via your library admin account: • Complete list of products • Newly added products or products added in a certain timeframe • Orders

10. Library Admin Reports

11. Library Admin Reports

12. Library Admin Reports

13. Library Admin Reports

14. Library Admin Reports • Leaving the time period blank for the Newly Added Products option will produce a report of all added products, beginning at the first added and ending with the most recent. • Leaving the time period blank for the Product Distribution option will generate a report of all products distributed in the order of total quantity shipped. • For the Product Distribution report, you can search by product ID.

15. Library Admin Reports

16. Library Admin Reports Any questions?

17. Big Picture: Acceleration Time(February through May) What are we “transitioning,” for now? • Energysavers.gov content is primary focus for next few months • Other consumer and business content from Program sites: Working with PA to reasonably define criteria – e.g. what is of highest value to share with energy.gov and move into Drupal; stay tuned What are we “consolidating” and updating, for now? • Continuing work to identify sites, pages to consolidate, retire, archive • Conducting an “About the Office of EERE” consolidation – ca. 20 sites into 1-3 – just beginning, to be completed by end of April/early May • Considering, as per leadership direction and EERE strategic planning, how to best integrate certain updates that would slightly consolidate/retool home page and landing pages – and still integrate usability results Our user-centered work • Major progress – hitting key activity launch/milestone • Completing Usability • Responding to

18. Transition Team Update We are here: approx. 80% Phase 1 Phase 2 Phase 3 Discovery & user research: end March 12 Information architecture, final site design and content plan: March to July Production and launch: July to September Roadmap for redesign & integration

20. Usability study USER EXPERIENCE STUDY – GOALS Diagnose - Understand how well the site serves our key audiences and their goals. What is working, what needs improvement? Behavioral insights - How do customers actually use the site? Baseline to compare - Do our redesign and transition efforts work? Unmet needs - How can we better serve key customers? Design and information architecture solutions - How do we improve the experience so it aligns with customer expectations?

21. USER EXPERIENCE STUDY – 2 types

22. Measure how audiences actually use the site while they perform key tasks.

23. Recruitment Strategy USER EXPERIENCE STUDY – participants WHO? Pilot with you! (stay tuned) Customer advisory virtual panel - Previous survey volunteers Program contacts – Program connections and list serves ENN Network News Recipients HOW? Email and list serve invites ENN Network News

24. Web coordinators How you can help! Pilot the unmoderated (online) study – details following soon Make sure your audiences are represented in the study – reach out to your list serve and contacts with the study invite

25. The Project Review Team (PRT): Role and Scope • Updating our guidance and providing questions for developers, designers, and managers • Guidance document to be made available for comment • Scope of Governance and Role of the PRT • Plan for more frequent communications in months ahead • Recognize slightly expanded role due to WH requirements and EERE priorities/direction • Questions for Proposed New Sites • Questions for Consolidation or Elimination of Sites • “Guidance of Governance” • Current PRT Members • EERE Standards • Quality Assurance • Domains and URLs

26. Communication Standards Tip Federal Requirements Many of the requirements that we have for EERE websites come from federal laws and departmental rules. By learning about the laws and regulations that govern the EERE Web world, it's easier to understand why we require what we do. eere.energy.gov/communicationstandards/federal_requirements.html

27. Wrap Up • Next meeting: March 15

29. Backup Slides

31. Advanced Manufacturing FAQs FAQs Presented in Tree View Feature