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Live Answering and Call Routing

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Live Answering and Call Routing

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  1. Live Answering Service Call Routing Service

  2. Live Answering Service Call Routing Service Live Answering Service Make the most of the benefits of having a 1300, an 1800 or a 13 number by combining it with a Live Answering Service. The advantage of a virtual number is that even if you are a small business or entrepreneur, you can create an impression of a professional and national company with a 1300, 1800 or 13 number. However, if you do not have adequate resources to receive and answer calls and enquiries from potential customers 24×7, then you may be missing out on critical business opportunities. Don’t let your resource limitations hamper your business ambitions.

  3. Live Answering Service Call Routing Service Live Answering Service Features • We work to your scripts and protocols and log each call as it is taken; • We can answer FAQs and will actively seek out the information that you ask us to collect with courtesy and tact; • We can announce the caller’s details and conference the call to an individual, department, branch or franchise, as required; • We can send you messages by email, SMS, fax or pager; • You can post messages for the operators handling your calls via your Client Portal; • Self-service reporting is available so that you can export your call logs as Excel files at any time; • Portable 1300 and 1800 numbers are available; • You can send any number of lines to the one screen account provided that the greeting is the same and the call handling is in place to answer these calls; • Your choice of service delivery – 24×7 in Australia or high quality yet lower cost options offshore.

  4. Live Answering Service Call Routing Service Call Routing Service You can configure calls to a 1300, an 1800 or 13 number to be routed to be received and answered by either an office landline number, a mobile number, an IVR supported answering service or a live answering service. Calls can be classified according to where they originate from and at what time of the day or in which days you receive the calls and configure your ‘answer points’ to receive and answer the calls accordingly.

  5. Live Answering Service Call Routing Service Call Routing Service Categories • Area Dependent Routing • Call Distributor Routing • Call Screening/Call Barring • Days of Week Routing • Days of Year Routing • Origin based routing • State Based Routing • Time Based Routing • Time of Day Routing

  6. Live Answering Service Call Routing Service Contact Us ! Head Office:24/4 A, Bachell Ave,Lidcombe, NSW 2141 Postal Address:P.O.BOX 569,LIDCOMBE, NSW 2141 TO KNOW MORE…

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