Digital etiquette

1. Digital etiquette By Manuel ‘Elisha Del-Villar III Post University – EDU520 Digital Media – Professor: Dr. Linda Kaiser

2. Email etiquette • Always be respectful and courteous during each reply/response. • Start the email off by giving the greeting of the day and use a respectful title such as Mr., Ma’am, Miss, Ms., or Mrs., Dr. or rank and last name if known. • Keep the email professional and the response clear and concise. Avoid the use of jargon and acronyms. • Always use spell check and apply appropriate punctuation. • Review the material being written. Ensure that the material is what you want to send and conveys a clear and concise and respectful message. • Ensure that you send the email to the intended person. Review the entire email before you hit send or reply. • At the end of the email, thank the person for their time in reviewing the material being sent. Everyone has a busy schedule. • Treat others the way you want to be treated .

3. Phone etiquette • Give the greeting of the day and use the one of the respectful titles such as Mr., Ma’am, Miss, Ms., Mrs., Dr. or rank and last name if known of the person on the phone. • Be respectful, and don’t interrupt while the other person is talking. • Remember, while someone is speaking, the other person should be listening. • Reframe from using jargon and acronyms, and keep vocabulary simple unless communicating with a specialist in a specific field that calls for heightened vocabulary. • Paraphrase what you heard to solidify that you are listening and applying a courteous active listening skills. I call this the ‘active ear’. • At the end of the conversation, thank the person for their time. This can go a long way as people may have had other things to do instead of conducting a phone call. • Don’t use your phone while in the movie theatre or public area where something else is going on; especially if the phone call will interrupt what is going on. • Do not hold conversations in the restroom. • Treat others the way you want to be treated.

4. Text & post etiquette • Express yourself, keep it clean, respectful and error free. • When conducting text (SMS) or a post, remember that spell check is easy to do. Check your grammar. • Reframe from using jargon, emojisand acronyms unless you specifically know the person. • Keep the responses professional and courteous. • Avoid capitalizing every letter. The person receiving the text or reviewing the post may perceive this as sarcastic, anger other. • Do not bully or use intimidating phrases that can lead to someone causing harm. Cyber bullying is not tolerated. • Keep messages and posts positive and respectful. • Double check messages and posts before they are sent. Ensure they are being sent to the person intended for the text. • Always check your messages before you hit send. • Reframe from digital issues, drama and conflict. If you feel that message is not getting across as you intended, and you feel the text is getting intense, kindly and courteously remove yourself from the situation. • Treat others the way you want to be treated.

5. Etiquette conclusion • Overall, the common denominator in digital etiquette is respect and treating others how you would like to be treated. Think before you speak, text or email. Once you say it or send a message, it is too late to recant what you have done or said.