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Amadeus Hotels Product

Amadeus Hotels Product. Mildrid Amundsen Product Division 18 th November 2003. Agenda. Amadeus Hotels product presentation User hints Planned enhancements Break (1415 - 1430) Sales & Marketing presentation Overview Opportunities Break (1515 – 1530) Panel debate and discussion.

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Amadeus Hotels Product

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  1. Amadeus Hotels Product Mildrid Amundsen Product Division 18th November 2003

  2. Agenda • Amadeus Hotels product presentation • User hints • Planned enhancements • Break (1415 - 1430) • Sales & Marketing presentation • Overview • Opportunities • Break (1515 – 1530) • Panel debate and discussion

  3. Handouts • Printed copy of the presentations • Mousepad for quick reference guides • www.sca.amadeus.com/tips • Questionnaire • Evaluation form

  4. A strong base Multi Property Display Single Property Display Room/Rate description The RULES Service Info A confirmed booking Dynamic Access Hotel Features Up to the second rates Up to the second availability Rate Ranges Interactive Cancel Complete Access Plus Change of rate during stay Tailor make your displays - Use our many search facilities GG Pages Travel Choice Points of Reference Interactive Cancel

  5. Some of the newest bricks in the wall • Interactive Cancel • Cancellation number added to the segment immediately • Seamless Service Information • Rules and rate information stored with the booked segment • Dynamic Access • Points of Reference • Travel Choice • Increased Occupancy facility

  6. Dynamic Access

  7. Dynamic Access "It is with great relief we notice the increase of hotel chains switching to Dynamic Access and hope that even more will follow. Dynamic Access is the only reliable level today and we tend to favour hotels connected to this level as they are able to give correct details regarding availability and price. We experience a great amount of discrepancies with other access levels, resulting in a more complicated, time consuming and inefficient handling of bookings. Our customers demand accurate information which we are able to provide thanks to Dynamic Access. Why settle for anything less?" Helena Önnerstedt, Travelflow AB

  8. Dynamic Access - providers • TRUST 16May • SRS World Hotels, New Otani Hotels, Movenpick Hotels, Small Luxury Hotels, Fiesta Americana • Sercotel (Unirez) 24Jun • Starhotels (TRUST) 01Jul • Carlsson Hospitality 12Nov • 35 chain codes now participate • BR, BX, CP, CX, CY, ET, FH, FN, GX, HI, IC, LX, MC, MK, MM, NO, NR, PD, PK, RC, RD, RE, RZ, SE, SI, SN, SP, SR, SX, SY, TO, WH, WI, XV, YZ • Dynamic Access guide for providers issued

  9. Dynamic Access Before the end of 2003 • NH Hoteles End November • Kempinski End November • Marriott Vacation Club End November • Ritz Carlton Club End November • 39 chain codes participating by end 2003 • More than any other GDS

  10. Points of Reference - Geocoding

  11. 15 countries in total Great Britain Germany USA France/Monaco Belgium Austria Switzerland Luxembourg Italy Netherlands Spain Sweden Canada Denmark A strong base Points Of Reference

  12. Geocoding – practical use • Locate hotels near the fully booked hotel you wanted • >HL*FR/RP-HTL-HOTEL NEGRESCO • If a similar name list is the result, choose the appropriate reference point from the list

  13. **RP-HOTEL NEGRESCO 5K AR TR CTY HOTEL NAME ALL FR AA T NCE CD+WESTMINSTER CONCORDE-NICE 0.1K-E* AB T NCE BW+WEST END HOTEL 0.1K-E* AC T NCE AC+ATEL HOTEL DE LA FONTAINE 0.2K-E AD T NCE SI!FOUR POINTS ELYSEE PALACE 0.2K-W* AE T NCE MD+LE MERIDIEN NICE 0.2K-W* AF T NCE NT+H I HOTEL 0.4K-N AG T NCE GT+TULIP INN NICE BRICE 0.4K-N AH T NCE RB+CITADINES NICE BUFFA APARTHOTEL 0.4K-N* AI T NCE EU+HOTEL LES CIGALES 0.5K-N AJ T NCE UI+SPLENDID HOTEL NICE 0.5K-N AK R NCE UI+LA MALMAISON HOTEL 0.5K-N* AL T NCE RB+CITADINES AV DES FLEURS APARTHOTEL 0.5K-W* AM T NCE BW+BEST WESTERN HOTEL DE FLORE 0.6K-E AN T NCE RT+MERCURE NICE PROM D ANGLAIS 3M 0.6K-E* AO T NCE UI+GOUNOD HOTEL 0.6K-N* AP T NCE EU+VILLA VICTORIA 0.6K-N* MORE 1. The screen captures

  14. Geocoding – practical use • Locate hotels in cities with no IATA code - or when you do not know which IATA code has been used, or hotels within a specific area of the city • >HL*USCA/RP-CTY-BEVERLEY HILLS • If a similar name list is the result, choose the appropriate reference point from the list>HLL2

  15. **RP-BEVERLY HILLS 20K AR TR CTY HOTEL NAME ALL US CA AA T LAX YX+THE CRESCENT 0.1K-W AB T LAX YR+RAFFLES L'ERMITAGE BEVERLY HILLS 0.3K-E AC T LAX LE+LUXE HOTEL RODEO DRIVE 0.5K-S AD L LAX RE+THE REGENT BEVERLY WILSHIRE 0.6K-S AE R LAX BW+BEST WESTERN BEVERLY PAVILION HOTEL 0.6K-S AF T LAX LW+BEVERLY WILSHIRE HOTEL 0.6K-S* AG L LAX FS+FOUR SEASONS LOS ANGELES 0.9K-E AH T LAX PH+THE MOSAIC HOTEL BEVERLY HILLS 1.1K-W MORE HL*USCA/RP-CTY-BEVERLEY HILLS NUM CTY CAT - POINT OF INTEREST NAME /CCST 001 CVR CTY - BEVERLY GLEN /USCA 002 CVR CTY - BEVERLY HILLS /USCA 003 NUQ CTY - LOS ALTOS HILLS /USCA 004 TOA CTY - ROLLING HILLS ESTATES /USCA 2. 1. The screen captures

  16. Useful examples for DRP command • >DRPFALUN/SE-CTY Country and category (category may be omitted) • >DRPFAERJESTAD TRAV/SE Only country – Note! Maximum 100 items per list • >DRPMALMO/MMA-CTY City code (only if you are 100% sure) and category • >DRPDROTTNINGHOLM/STO City code (only if you are 100% sure) • >DRP*/STO-CNV No name, only city code and category – Note! Max 100 per list

  17. Points to remember - geocoding • Be as precise as possible! • Similar name list has maximum 100 items • Every reference point is linked to an airport/city code • All distances in straight line! • Beware of using category ALL

  18. Points to remember - geocoding • When selecting a reference point from similar name list – always specify line number with L in front: • >HAL4 • When adding dates (and referring to a similar name list) the DT/DD-option must be used: • >HAL4/DT-25NOV-1

  19. Travel Choice and Amadeus Hotels

  20. A strong base Travel Choice • You can define a priority list of hotels in Hotel Biasing (customer/agency profiles) • For the corporate customer • For your travel agency (and/or chain) • You can define the rate codes (customer/agency profile • For the corporate customer • For your travel agency (and/or chain) • Additional rate codes may be defined in the sign in code (a total of max 8 rate codes)

  21. Travel Choice • The resulting displays (use /TC from displayed profile or set /TC to default for Hotel Availability) will: • List the properties in selected order from corporate profile • List the properties in selected order from agency profile • Show which profile (C or A) that has biased the property • List unbiased hotels in random order after the biased list • List only the hotels that have the requested rates available

  22. Travel Choice • If no biasing has been set the entire display is in random order • The /TC command may be combined with Geocoding • >HALON25NOV-2/RP-SHO-HARRODS/TC

  23. Higher occupancy pricing (3-9) **** UTELL **** GB LON TU 25NOV03-26NOV03 OCC:4 UI+LONDON GUARDS HOTEL LONLGH N TAXI GBP ACCESS TO OVER 4300 UTELL HOTELS WORLDWIDE. 1)111.00 UTELL VALUE HOTEL PROMOTION C4TPRO G RATE INCLUDES CONTINENTAL BREAKFAST STD ROOM 3 SINGLE BEDS RWY 2)122.00 UTELL VALUE HOTEL PROMOTION C2DPRO G RATE INCLUDES CONTINENTAL BREAKFAST STANDARD ROOM 2 DOUBLES 3)133.00 CORPORATE RATE C4TCOR G STD ROOM 3 SINGLE BEDS RWY 4)133.00 CORPORATE RATE C2DCOR G STANDARD ROOM 2 DOUBLES 5)144.00 STANDARD RATE C4TRAC G STD ROOM 3 SINGLE BEDS RWY 6)144.00 STANDARD RATE C2DRAC G STANDARD ROOM 2 DOUBLES END OF DISPLAY

  24. Seamless service information RTSVCH 2 HHL XX HK1 NYC IN25NOV OUT28NOV 1A2TCOR USD190.00* DLY 123 ROYAL HOTEL/BS-12345675/CF-123456789100/HLD-6PM *XX/ +RATE DESCRIPTION ---------------------------------- D - DES /DES-CORPORATE RATE REQUIRES COMPANY NAME PRICE INFORMATION --------------------------------- P - PRI /PRI- 190.00 PER NIGHT STARTING 25NOV FOR 02 NIGHTS 150.00 PER NIGHT STARTING 27NOV FOR 01 NIGHTS /TTL-USD530.00 /NGT-03 RATE INCLUSIONS/EXTRAS ---------------------------- I - INC /TAX-INCLUDED EXCEPT-17.5 PCT LOCAL /SVC-INCLUDED /MEA-BREAKFAST /COM-8 PERCENT SELL RULES ---------------------------------------- S - SEL /STA-1 DAY MINIMUM 99 DAY MAXIMUM /ADV-14 DAY ADVANCE BOOKING REQUIRED /CHK-CHECK-IN FRI CHECK-OUT NO RESTRICTION CANCELLATION POLICY ------------------------------- C - CXL /CXL-REQUIRES CANCEL BY 1 DAYS PRIOR TO ARRIVAL

  25. >GGHTLSPEC CHAINS SUPPORTING SPECIAL PRODUCTS OR/AND SPECIFIC FUNCTIONALITIES ================================== - LIST OF CHAINS SUPPORTING INSTANT RATE AND/OR INSTANT AVAILABILITY UPDATE......................MS27 - LIST OF CHAINS COMPLIANT WITH "PHASE 1"..........MS200 - LIST OF CHAINS SUPPORTING "RATE RETURN"..........MS400 - LIST OF CHAINS SUPPORTING INCREASED OCCUPANCY PRICING..........................................MS490 ======================================================= - AMADEUS HOTEL PAGES INDEX........................GGHTL - HTLS : PLS CONTACT YOUR AMADEUS ACCOUNT MGR IF YOU ARE INTERESTED IN ANY OF THE FUNCTIONALITY.

  26. Product enhancements planned

  27. Alternative Property Display **** MARRIOTT HTLS RSTS **** NO ROOMS AVAILABLE AT REQUESTED PROPERTY SUGGESTED ALTERNATIVE PROPERTIES PROPERTY CODE PROPERTY NAME/ADDRESS DIST/DIR 1) BR NYCMEC RENAISSANCE NY TIMES SQUARE 0.5M-NW 100 SPRING VALLEY MARKETPLACE 2) FN NYCSLY FAIRFIELD INN SPRING VALLEY 0.7M-W 24 OAK DRIVE AT JERICHO TURNPIKE 3) MC JFK123 MARRIOTT RIHGA ROYAL NYC 1.0M-SW 866 THIRD AVENUE 4) CY NYCSYL COURTYARD TIMES SQUARE 1.1M-NE 101 JAMES DOOLITTLE BLVD 5) RZ EWRKAZ RITZ CARLTON NY CENTRAL PARK 1.1M-E 151 WEST 54TH STREET DISTANCE AND DIRECTION FROM REQUESTED PROPERTY ARE APPROXIMATE ENTER >HAA FLWD BY LINE NBR FOR AVAILABILITY ENTER >HFA FLWD BY LINE NBR FOR HOTEL FEATURES

  28. Hotel Pricing redesign • Category changes • New categories • Location and Facilities deleted • Property information removed from the top of the display • Marketing text only displayed as a reward • A fully structured display • Fully defined field names and content

  29. Hotel Pricing redesign • Use of structured content whenever it exists • Use of G, D, 6 • Automatic translation to text • Time shown to suit office profile (18:00 or 6:00PM) • All known taxes and estimated total rate • Sell with less keystrokes (HS) • Your printout contains an overview of the categories of the new display, with codes, and some more details

  30. Hotel Pricing categories

  31. Hotel Features redesign • Two new fields in the Location category • www and e-mail • New categories • Description, News, Driving directions, Disability facilities, Offsite amenities • Independent categorization • Stars or other • Many new searchable facility codes • Occupancy pricing, Gym, Garage parking, • Ordered within sub categories:Hotel facilities, Room facilities, Dining facilities, Business facilities and Disability facilities

  32. Hotel Features enhancements • Improved commission category • Hotel region • Riviera, Costa del Sol • Hotel type • Ski resort hotel (SKI) • Hotel in wine region (WIN) • Special events (e.g. World Cup in football - BAL) • Your printout contains an example of regions, and an overview of the categories of the new display, with codes

  33. Hotel Features category list (1)

  34. Multimedia • Our partner is Leonardo • Hotel Multi Media project aims to provide at launch: • Still images for over 26,000 worldwide hotel properties • Thumbnails and larger images • Logos for all Amadeus Hotel chains to be displayed when no images exist • Text • Captions • Descriptions • Multi lingual text • A high quality process to load and maintain images • Hotel provider Content Server (called Image Gateway) • Sophisticated reporting and management tool (called Private Digital Library)

  35. Multimedia • Vista v.2.2 • Maps as part of launch • Planitgo v.8.0 • Aergo v.6.2 • Check my Trip

  36. Multimedia

  37. New version! • Version 2.1 • Pilots in Scandinavia now! • Redesigned hotel screens • Dynamic Access • New look Multi Availability • Points of Reference • Request triple and quad rooms ………… and much more

  38. Questions?

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