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Kundenkät 2010

Kundenkät 2010. Magnus Holmgren. Bakgrund. Återkommande , mer än 10 års historik 17 frågor som återkommer Några fria valfrågor Svar under oktober Ca 100 utskick per enhet BMh och BMt 100 var T risslotter Post Webb, fax, brev , e -post.

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Kundenkät 2010

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  1. Kundenkät 2010 Magnus Holmgren

  2. Bakgrund • Återkommande, merän 10 årshistorik • 17 frågorsomåterkommer • Någrafriavalfrågor • Svar under oktober • Ca 100 utskick per enhet • BMh och BMt 100 var • Trisslotter • Post • Webb, fax, brev, e-post

  3. 1. How where you treated by the SP staff

  4. 2. Keep agreements

  5. 3. General service mindfulness

  6. 4. Information about prices

  7. 5. Information about delivery times

  8. 6. The SP switchboard (waiting time before answer, connection misstakesetc)

  9. 7. Availability of searched staff

  10. 8. Answers on telephone messages

  11. 9. The technical competence of the SP staff

  12. 10. The technical equipment of the laboratory

  13. 11. The willingness within the SP staff for cooperation with the customer

  14. 12. Was the quotation/acceptance of order clear concerning the wide of the assignment, price and delivery time

  15. 13. Information about how changes in the assignment during ongoing work will affect price and/or delivery time

  16. 14. The reports (design and understandability)

  17. 15. Did our work fulfill your expectations

  18. 16. SP’s delivery times

  19. 17. Was our work worth it price

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